Program Administration Specialist Jobs in Wisconsin

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40 Hr Wk FT Paid Hol Milwaukee, WI, US

Salary Range: $60,000.00 To $80,000.00 Annually

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people.

We are seeking an experienced and proactive Benefits & Leave Specialist to join our HR team. In this role, you will lead the day-to-day administration of our health and welfare plans, facilitate our wellness program, employee benefit communications, and open enrollment. You will also serve as the subject matter expert for leave of absence (LOA), FMLA administration, and ACA compliance.

Because our team works across multiple locations, this role requires visits to our various stations/facilities to provide direct, face-to-face benefit support, and education to our employees.

Schedule:

Typically 8am-430pm Monday to Friday with flexibility required for participation in business programs and according to employee needs

Location:

Onsite at Station 1 unless visiting other stations

Reports To:

Manager, Human Resources

Benefits Administration & Plan Management

• Lead day-to-day administration of health, dental, vision, life, disability, and retirement programs.
• Oversee health plan operations, partnering directly with third-party administrators (TPAs), stop-loss carriers, and benefit brokers.
• Perform routine monthly billing reconciliations and audits of carrier invoices to ensure cost accuracy and plan integrity.
• Coordinate and promote company wellness programs, including managing on-site wellness clinics and health initiatives.

New Hire Onboarding & Benefits Enrollment

• Present comprehensive benefits overviews during new hire orientations, effectively explaining eligibility rules, plan options, and enrollment steps.
• Proactively track new hire eligibility windows and send timely reminders to ensure employees complete enrollment before key deadlines to avoid coverage gaps.
• Provide one-on-one assistance to new hires during their initial enrollment period, answering questions and resolving enrollment issues.

Multi-Station Outreach & Employee Communication

• Travel to stations to conduct office hours, provide face-to-face benefit support, and assist field employees.
• Drive annual Open Enrollment planning, employee education sessions, and system configuration.
• Develop clear, engaging benefit communications and presentation materials tailored to explain complex coverage options to a broad workforce.

Leave of Absence (LOA) & FMLA Management

• Serve as the sole point of contact for all leave requests, including FMLA, medical, disability, personal, and military leaves.
• Guide employees and managers through the end-to-end leave process, overseeing medical certifications, benefit continuations, and return-to-work protocols.
• Track leave occurrences and maintain precise records across internal HR systems to ensure policy consistency.

Compliance, Reporting & Data Integrity

• Maintain full compliance with ACA regulations, including ongoing tracking and annual 1095-C reporting and filings.
• Execute regular audits of benefits and leave records to ensure alignment with federal, state, and local employment laws (ERISA, COBRA, HIPAA, FMLA).
• Maintain accurate benefit data entry in HRIS and partner on key department initiatives, audits, and non-discrimination testing.

Core Competencies & Requirements

• High school diploma or GED equivalent
• Minimum of 3–5 years of dedicated, hands-on benefits administration experience (not an entry-level role).
• Proven experience administering self-funded/self-insured benefit plans.
• Demonstrated track record of independently managing FMLA and leave of absence administration.
• Deep knowledge of ACA, ERISA, COBRA, and HIPAA compliance standards.
• Strong written and verbal communication skills with the ability to build rapport with employees.
• Valid driver’s license and reliable transportation to travel locally between company stations.
• Proven ability to prioritize tasks, manage time effectively, and meet deadlines
• High degree of discretion, integrity, and ability to handle sensitive, confidential health and HR data
• Proficiency with standard office software and strong computer skills

Preferred Qualifications & Industry Experience

• Professional HR or Benefits designation (e.g., CEBS, PHR, SHRM-CP, or Certified Benefit Specialist)
• Experience using major HRIS platforms for benefits enrollment and reporting.
• Experience working in multi-site operations, field services, healthcare, municipal, or 24/7/365 operational environments.
• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field.

What We Offer

Incredibly competitive wage alongside a comprehensive benefits package designed to support you and your family:

• Healthcare Coverage: Choose from two robust medical plan options, as well as comprehensive dental and vision coverage.
• Flexible Spending Accounts: Tax-advantaged Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options.
• Company-Sponsored Life & Disability: Additional coverage provided at no cost to you.
• 401(k) Retirement Plan: Available starting Day 1 on your hire date—with an industry-leading 100% company match up to 6% of your contributions.

We have grown because we strive to exceed every client’s expectations.

We have grown because we treat our people with respect, appreciation, and fairness.

We have grown because we provide the best service, with the best equipment, and the best people!