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Professional Remote Crisis Chat Jobs (NOW HIRING)

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Remote Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends Vibrant Emotional Health ... Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Centerstone

Statewide Chat/Text Crisis Specialist

Alton, IL · On-site +1

$20.05 - $28.10/hr

Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide ... Demonstrate high-level customer service skills and professional etiquette. * Demonstrate knowledge ...

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

Remote Chat Support Agent This is a remote position open to residents of the United States only ... Provide prompt and professional responses to customer inquiries through online chat support ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Respond to people reaching out for crisis support through our crisis services (voice, chat, and ... Respond to crisis contacts in a professional manner following established protocols.Maintain the ...

Solari

Crisis Specialist I

Tempe, AZ · Remote

... chat to effectively coordinate care and resolve crisis situations; operates with accuracy ... professionals preferred * Contact/Call Center experience, preferred Work Location: Remote - Must ...

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Professional Remote Crisis Chat information

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How much do professional remote crisis chat jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for professional remote crisis chat in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Professional Remote Crisis Chat vs Remote Mental Health Support Specialist?

AspectProfessional Remote Crisis ChatRemote Mental Health Support Specialist
CredentialsCPR/First Aid, crisis intervention trainingTherapist license, counseling certification
Work EnvironmentOnline, remote, chat-based platformOnline, remote, counseling sessions
Industry UsageEmergency crisis response, mental health hotlinesTherapy, mental health clinics, telehealth services
Job FocusImmediate crisis intervention, emotional supportOngoing mental health counseling, therapy

Professional Remote Crisis Chat roles focus on providing immediate support and crisis intervention via online chat, often requiring specific crisis response training. Remote Mental Health Support Specialists typically hold counseling licenses and offer ongoing mental health therapy through telehealth platforms. While both work remotely in mental health, their primary functions and credentials differ significantly.

What is a professional remote crisis chat?

A Professional Remote Crisis Chat worker is a trained individual who provides emotional support, crisis intervention, and resource referrals to people experiencing distress, all through online chat platforms. They work remotely, often for crisis hotlines or mental health organizations, and communicate with individuals in real time to help them manage difficult emotions or situations. Their goal is to ensure the safety and well-being of those seeking help, offering a confidential and empathetic space to talk. These professionals may have backgrounds in counseling, social work, or psychology, and they adhere to strict ethical guidelines to protect privacy.

What are some common challenges faced by professional remote crisis chat specialists, and how are they addressed within the team?

Professional Remote Crisis Chat specialists often encounter emotionally intense situations, high chat volumes, and the challenge of providing support without nonverbal cues. To address these, organizations typically offer regular debriefing sessions, access to supervisors or clinical leads for guidance, and ongoing training in crisis intervention skills. Collaboration with other mental health professionals and clear escalation protocols help ensure both client safety and staff well-being. Strong peer support and self-care resources are also vital for managing stress and preventing burnout in this role.

What are the key skills and qualifications needed to thrive as a professional remote crisis chat specialist?

To thrive as a Professional Remote Crisis Chat Specialist, you need a background in psychology, social work, or counseling, often supported by relevant degrees or certifications in crisis intervention. Familiarity with secure chat platforms, case management systems, and crisis response protocols is essential. Exceptional active listening, emotional intelligence, and written communication skills help build trust and effectively support individuals in distress. These abilities ensure timely, compassionate, and effective crisis intervention, which is critical for client safety and well-being.
What cities are hiring for Professional Remote Crisis Chat jobs? Cities with the most Professional Remote Crisis Chat job openings:
What are the most commonly searched types of Remote Crisis Chat jobs? The most popular types of Remote Crisis Chat jobs are:
What states have the most Professional Remote Crisis Chat jobs? States with the most job openings for Professional Remote Crisis Chat jobs include:
Professional Remote Crisis Chat jobs near you

Crisis Counselor

Vibrant Emotional Health

Remote

$30.22 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Vibrant Emotional Health rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Department: H2H Connect Contact Center
Reports to: Crisis Shift Supervisor
Pay Range: $30.22 - 32.00
Location: Remote
Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends
Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Overview:
Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information & referral, and brief supportive counseling to individuals who a designated program in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls.
Duties/Responsibilities:
  • Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.
  • Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
  • Participation in at least two Lifeline continuing education webinars per fiscal year.
  • Adhere to policies & procedures for each service offered by the program.
  • Conduct assessments in accordance with program policies & procedures.
  • Utilize resource referral databases to provide information and referral assistance to callers seeking mental health and substance abuse services.
  • Accurately and efficiently document client interactions.
  • Utilize SMS texting, voice, calls, and/or web chat to interact with clients.
  • Other duties as assigned.

Required Skills/Abilities:
  • Proficiency with motivational interviewing skills.
  • Active listening skills to establish working alliance with callers and/or chat/text visitors.
  • Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries.
  • Superior communication skills to convey information clearly and concisely.
  • Ability to maintain professional demeanor when handling crises and other difficult contacts.
  • Efficiency with balancing pace and flow of conversation and call time.

Required Qualifications:
  • A bachelor's degree in Psychology, Social Work, Mental Health Counseling, Forensic Psychology, or related field is preferred or 4+ years of experience in lieu of degree.
  • 1+ years' experience working in behavioral health and/or call center.
  • Experience working in behavioral health with call center experience strongly preferred.
  • Fluency in the English language both oral and written.
  • Must be able to attend a 3-week training class without interruptions

Physical Requirements:
  • Must be able to remain in a stationary position for at least 50% of the time.
  • Will frequently communicate over video calls with internal and external stakeholders as well as team members.
  • Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.
Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.

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