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Omni La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Room Service Server
Overview:
The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.
Responsibilities:
Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
Complete station set-up and breakdown/side-work.
Maintain tabletop items and fold napkins according to specified standards.
Polish and clean all water glassware in assigned station during each shift.
Ensure salt and pepper, sugar caddies are full at all times.
Take food and beverage orders and upsell as often as possible.
Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
Be pleasant, smile and greet all members and guests, using surnames when obtained.
Send orders using MICROS system.
Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
Alert manager immediately if a member or guest has a suggestion, complaint or issue.
Present accurate check to guest and process payment.
Maintain cleanliness of the work area.
Assist in the orientation and training of new associates.
Cross train among other food and beverage outlets as needed.
Maintain knowledge of the resort property.
Attend department meetings and other required company trainings.
Qualifications:
Must have unexpired Food Handlers and TABC - or obtain upon hire.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
Must be able to work in a fast paced environment and multi task.
Prior serving and cash handling experience preferred.
Must be able to work flexible shifts including nights, weekends, and holidays.
MICROS Experience preferred.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.