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Professional Liability Claim Analyst Jobs (NOW HIRING)

City of Durham, NC

Liability Claims Analyst

Durham, NC · On-site +1

$68K - $105K/yr

... of claim filing processes, data collection and analytics, and liability determinations. Incumbents should provide professional, journey-level work in auto and general liability claims including ...

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Apis Services Inc

GL/AUTO LIABILITY CLAIM COORDINATOR

PA · Remote

$55K - $75K/yr

Function with autonomy, diplomacy and professionalism within the guidelines established by this ... Strong analytical skills; proven ability to collect and analyze data and trends; ability to draw ...

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Professional Liability Claim Analyst information

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How much do professional liability claim analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for professional liability claim analyst in the United States is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is the difference between Professional Liability Claim Analyst vs Insurance Claims Adjuster?

AspectProfessional Liability Claim AnalystInsurance Claims Adjuster
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., CPCU, AIC)Requires a high school diploma or equivalent; some roles prefer certifications
Work EnvironmentOffice-based, analyzing claims related to professional liabilityField and office-based, investigating and settling various insurance claims
Industry UsagePrimarily in insurance companies, law firms, and risk management firmsWidely in insurance companies, adjusting claims across multiple lines

While both roles involve handling insurance-related claims, a Professional Liability Claim Analyst specializes in professional liability cases, requiring specific industry knowledge and certifications. An Insurance Claims Adjuster handles a broader range of insurance claims, often in the field. The roles differ mainly in scope and specialization but share core skills in claims evaluation and risk assessment.

How much do professional liability claim analysts make in the US?

Professional liability claim analysts in the US typically earn an average salary ranging from $55,000 to $85,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized knowledge can earn higher salaries, often supplemented with benefits and bonuses.

Is claims processing a stressful job?

Claims processing for a Professional Liability Claim Analyst can be stressful due to tight deadlines, the need for accuracy, and managing complex cases. The role requires attention to detail, strong organizational skills, and the ability to handle high-pressure situations, which can contribute to job stress.

What does a professional liability claim analyst do?

A professional liability claim analyst reviews and investigates insurance claims related to professional errors or omissions. They assess the validity of claims, determine coverage, and evaluate damages, often using claims management software and industry knowledge to make informed decisions. Strong analytical skills and understanding of insurance policies are essential for this role.

What are popular job titles related to Professional Liability Claim Analyst jobs?

For Professional Liability Claim Analyst jobs, the most frequently searched job titles are:

Infographic showing various Professional Liability Claim Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,974 per year, or $27.4 per hour.

General Liability Claim Representative

Richardson, TX • On-site

The Travelers Indemnity Company
10K+ employees
Learn more about The Travelers Indemnity Companyexternal

$67K - $110K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Investigate, evaluate, reserve, negotiate, and resolve General Liability Bodily Injury and Property Damage claims.

  • Conduct timely coverage analysis, communicate with insureds, and determine liability, damages, and contribution potential through investigation.

  • Negotiate claim dispositions, develop litigation plans if necessary, and manage claim files to ensure proper resolution and compliance.

Job description

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$67,000.00 - $110,600.00
Target Openings
1
What Is the Opportunity?
Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims. Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff.What Will You Do?
  • Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel.
  • Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Takes necessary statements.
  • Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings.
  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
  • Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves.
  • Utilizes evaluation documentation tools in accordance with department guidelines.
  • Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.
  • Negotiates disposition of claims with insureds and claimants or their representatives.
  • Recognizes and implements alternate means of resolution.
  • May manage litigated claims. Develops litigation plan with staff or panel counsel, track and control legal expenses Assures appropriate resolution.
  • Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures.
  • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
  • Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
  • Appropriately deals with information that is considered personal and confidential.
  • Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
  • Represents the company as a technical resource, attends legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
  • Provides quality customer service and ensures file quality.
  • Shares accountability with business partners to achieve and sustain quality results.
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
  • Resolve complex, severe exposure claims, using high service oriented file handling.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Bachelor's Degree.
  • 2 years bodily injury liability claim handling experience.
  • Commercial Claim handling experience.
  • General knowledge and skill in claims handling and litigation.
  • Basic working level knowledge and skill in various business line products.
  • Demonstrated ownership attitude and customer centric response to all assigned tasks - Intermediate.
  • Demonstrated good organizational skills with the ability to prioritize and work independently. - Intermediate.
  • Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.
  • Intermediate.
  • Attention to detail ensuring accuracy -Intermediate.
  • Analytical Thinking- Intermediate.
  • Judgment/Decision Making- Intermediate.
  • Communication- Intermediate.
  • Negotiation- Intermediate.
  • Insurance Contract Knowledge- Intermediate.
  • Principles of Investigation- Intermediate.
  • Value Determination- Intermediate.
  • Settlement Techniques- Intermediate.
  • Medical Knowledge- Intermediate.

What is a Must Have?
  • One-year bodily injury liability claim handling experience, or one year of liability claim experience, or successful completion of Travelers Claim Representative training program.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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