ZipRecruiter

Log In

1

Professional Business Process Manager Jobs in Spring Hill, TN

Nelson Nissan

Business Processor

Franklin, TN · On-site

$20/hr

Professional personal appearance * Desire to have a positive attitude in a work environment ... Process sales deals efficiently and accurately. * Understand all necessary finance systems ...

New

next page

Showing results 1-20

All JobsProfessional Business Process JobsProfessional Business Process Manager JobsProfessional Business Process Manager Jobs in Spring Hill, TN

Professional Business Process Manager information

See Spring Hill, TN salary details

$55K

$118.4K

$171.1K

How much do professional business process manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for professional business process manager in Spring Hill, TN is $118,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $146,200.00 per year, depending on experience, location, and employer.

What does a professional business process manager do?

A professional business process manager analyzes, designs, and improves organizational workflows to increase efficiency and effectiveness. They utilize tools like process mapping and data analysis, often working with cross-functional teams to implement changes that optimize business operations.

What are popular job titles related to Professional Business Process Manager jobs in Spring Hill, TN?

For Professional Business Process Manager jobs in Spring Hill, TN, the most frequently searched job titles are:

What job categories do people searching Professional Business Process Manager jobs in Spring Hill, TN look for?

The top searched job categories for Professional Business Process Manager jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Professional Business Process Manager jobs?

Cities near Spring Hill, TN with the most Professional Business Process Manager job openings:

Professional Business Process Manager jobs near you

Manager, Business Process Transactions

DXC Technology

Nashville, TN • On-site

Full-time

Re-posted 3 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

152nd of 224 rated it services

Job description

Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
  • Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments
  • Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
  • Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes
  • Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements
  • Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth
  • Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness
  • Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
  • Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts
  • Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization

Top 5 Core Competencies
1. Operational Excellence & KPI Management
  • Strong ability to manage SLAs, AHT, quality, and productivity metrics
  • Uses data insights to drive decision-making and continuous improvement

2. Leadership & People Development
  • Builds high-performing teams through coaching, mentoring, and performance management
  • Drives accountability while fostering engagement and retention

3. Customer Experience & Service Delivery
  • Focus on improving end-to-end customer journeys and satisfaction outcomes
  • Translate customer feedback into actionable improvements

4. Workforce & Resource Optimization
  • Aligns staffing models to forecasted demand applying consideration to margin
  • Maximizes efficiency through balancing performance to goal perimeter

5. Strategic Thinking & Continuous Improvement
  • Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements
  • Identifies opportunities for process improvement, automation, and innovation
  • Drives initiatives that enhance quality, efficiency, and cost effectiveness

Qualifications
  • Bachelor's degree (Business, Technology, or related field preferred)
  • 9+ years of contact center leadership experience
  • 10+ years in a leadership role managing teams
  • Experience in multi-channel support environments and contact center technologies

Preferred Skills
  • Strong analytical and problem-solving capabilities
  • Excellent communication and stakeholder management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience driving transformation and change initiatives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

What DXC Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply