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Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

THE ROLE

The Senior Account Director, Program Management high-impact client relationships, oversee financial performance, and drive the development and execution of best-in-class hospitality programs. This role blends strategic leadership with hands-on management, ensuring client satisfaction, operational excellence, and strong financial outcomes.

He/she will lead the strategic and cross-functional USOPF client team, overseeing the general development and delivery of the client's end to end Platinum level hospitality program for the Los Angeles 2028 Olympic and Paralympic Games. This role will serve as the program management conduit for all deliverables related to the client MSA, collaborating with internal and external constituents to strategize, plan, manage, and deliver a "best-in-class" Olympic hospitality experience.

Key Responsibilities

Client Service & Relationship Management

• Serve as the primary senior point of contact for key clients, building trusted, long-term partnerships

• Lead client strategy, ensuring alignment with business objectives and delivering measurable value

• Anticipate client needs, proactively identifying opportunities for growth and innovation

• Manage complex stakeholder environments with clarity, professionalism, and responsiveness

• Oversee account teams to ensure consistent delivery of high-quality work and service excellence

Financial & Budget Oversight

• Own full account financials, including budgeting, forecasting, revenue tracking, and profitability

• Ensure programs are delivered within agreed budgets while maintaining quality standards

• Identify cost efficiencies and margin improvement opportunities without compromising client outcomes

• Develop and present financial reports, performance summaries, and recommendations to senior stakeholders

• Partner with internal finance teams to ensure accurate billing, invoicing, and financial compliance

Hospitality Program Development & Management

• Lead the strategic design and execution of hospitality programs aligned with client goals and brand positioning

• Oversee end-to-end program delivery, including planning, logistics, vendor management, and on-site execution

• Ensure exceptional guest experiences through attention to detail and high service standards

• Manage third-party vendors, agencies, and partners to deliver seamless program execution

• Evaluate program performance and implement continuous improvements based on data and feedback

Leadership & Team Development

• Lead, mentor, and inspire cross-functional teams to deliver outstanding results

• Foster a collaborative, accountable, and high-performance team culture

• Provide clear direction, feedback, and professional development opportunities for team members

• Allocate resources effectively across accounts and projects

Other Duties

• Prepare extensive presentations, documentation, and communication materials

• Develop and implement curated event protocols and procedures

• Attend and conduct client, team and organizational meetings, track status and progress on all deliverables.

• Participate in brainstorming sessions, contributing unique and deliverable ideas and creative insights.

• Demonstrate strong leadership and managerial skills for a growing team

• Manage timelines and deadlines related to overall program and individual assignments

• Execute all other duties requried by the client team or On Location leadership

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Extensive experience with global events and operations, including six or more Olympic Games

• Proven track record managing the entire lifecycle of a global event, from strategy through execution.

• Career expert in operations & hospitality delivery, with a strong interest in guest experience innovation.

• Skilled in strategic planning, budget management, guest services, and event operations - including putting process and best practices in place

• Exceptional communication, negotiation, presentation and interpersonal skills, with the ability to collaborate effectively at all organizational levels.

• Strong leadership and team development abilities, with a commitment to ongoing self-improvement.

• Ability to thrive in fast-paced, high-pressure environments

Success Metrics

• Client satisfaction and retention

• Account growth and revenue performance

• Program execution quality and impact

• Budget adherence and profitability

• Team engagement and development

Work Environment

Hybrid or office-based, with travel required for client meetings and program execution.

Travel

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. This position may require up to 20% travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Why Join Us
You'll play a critical role in shaping USOPF client success while leading meaningful, experience-driven global hospitality programs. This is an opportunity to influence strategy, drive results, and lead teams at a senior level within a dynamic and growing organization.

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$140,250 annually(minimum will not fall below the applicable State/local minimum salary thresholds)

Hiring Rate Maximum:

$187,000 annually

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.