Production Quality Manager Jobs in West Springfield, MA

Overview of the Position:

Primarily responsible for ensuring that the quality of the product meets the clients or consumers specifications and demands; maintaining compliance with all relevant regulatory bodies for repair and overhaul services rendered; directing and advising all personnel involved in the repair and shipment of product are suitably qualified and experienced in the appropriate processes; and carrying out with the authority to carry out all assigned tasks.

Essential Duties and Responsibilities:

• Provide production co-ordination and planning, including scheduling, to ensure customer turn time objectives are achieved
• Maintain compliance with EASA145, FAR145, CAAC 145 and customer approvals
• Obtain and maintain AS9110 accreditation
• Serve as a liaison with regulatory authorities, customers and external auditors
• Ensure that QMS processes and procedures meet the requirement of statutory system
• Approve all QMS documentation and all new equipment and tooling that directly effects product quality
• Train personnel on Quality and Operator processes and procedures
• Conduct internal quality audits and audits of suppliers
• Investigate customer complaints and internal non-conformances
• Track warranty, auditing, and customer feedback to improve process integrity
• Manage the tool and test equipment calibration system
• Ensure Quality manuals are current and compliant
• Ensure Training manuals and records are current and compliant
• Inspect product, processes, and metrics to find opportunities to improve quality
• Manage quality compliance and improvement programs
• Responsible for document control and gage calibration systems
• Ensure regulatory requirements and reports are maintained and are in compliance
• Assist in benchmarking best practices across the company so that successes, failures and obstacles can be identified, communicated and leveraged across departments and the site
• Ensure that shop floor procedures, documentation and manuals are kept up to date.
• Work in accordance with the attached competencies as agreed by yourself and the General Manager
• Must be mentally coherent and free from the influence of drugs (either illegal or legally prescribed drugs that may cause impairment) while performing in the capacity of "safety-sensitive" duties/operations per FAA regulations

• Perform additional duties and tasks as assigned
• Ensure adherence to Safety Rules and Regulations
• Ensure high levels of housekeeping are maintained within work area
• Ensure work is carried out in accordance with QHSE policy
• Commitment to Company Values

Other Knowledge, Skills, and Abilities:

• Knowledge of company's policies and procedures

• Knowledge of the requirements of JAR145 & FAR145
• Knowledge in an aviation component or accessories environment
• Strong knowledge of ISO9001/2000; AS9110 Quality Systems
• Strong knowledge of mechanical component overhaul or manufacture, in a highly regulated environment
• Knowledge of internal and third-party auditing
• Knowledge of computer software (MS Office / spreadsheets / internet websites / PowerPoint / Outlook / MS Project & Access)

• Skilled in operating computers and office equipment (fax machines, copiers, phone systems)
• Skilled in basic data entry
• Skilled in management and supervising
• Skilled in analyzing and solving problems
• Skilled in paying attention to detail
• Skilled in oral and written communication (English)
• Ability to work with confidential information
• Ability to lead and conduct audits
• Ability to address and solve issues
• Ability to be proactive
• Ability to manage multiple priorities
• Ability to read, write, speak and understand English per FAA Regulations
• Ability to communicate effectively (both written and oral)
• Ability to follow written and oral instructions
• Ability to process data into useful information
• Ability to navigate internet
• Ability to think and concentrate for long periods of time
• Ability to organize workload to meet deadlines
• Ability to perform mathematical calculations related to job function
• Ability to work in a team environment
• Ability to be flexible with work schedule
• Ability to learn tasks required to perform the job

Education / Experience Requirements:

BS Degree in quality management or other related field preferred. Minimum three (3) years' experience in a Quality management position preferably in a repair station environment.

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situ.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands and Work Environment:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 50 pounds.
• Is regularly required to sit and use hands to finger, handle, or feel.
• Is frequently required to talk or listen.

• Works in moderate noise levels

• Travel up to 10%