Product Support Engineer 1
Fremont, CA · On-site
Collaborate with Quality, Manufacturing, Engineering, and Product Management teams to resolve recurring product issues. * Support product testing and validation efforts when troubleshooting field ...
Product Support Engineer 1
Fremont, CA · On-site
Collaborate with Quality, Manufacturing, Engineering, and Product Management teams to resolve recurring product issues. * Support product testing and validation efforts when troubleshooting field ...
Mgr, Product Support
Fremont, CA · On-site
... is possible. Mgr, Product Support Date: Aug 12, 2026 Location: Fremont, CA, US, 94538 Worker ... Supervise engineers that respond to situations where standard procedures have failed to isolate or ...
Mgr, Product Support
Fremont, CA · On-site
... is possible. Mgr, Product Support Date: Aug 12, 2026 Location: Fremont, CA, US, 94538 Worker ... Supervise engineers that respond to situations where standard procedures have failed to isolate or ...
Product Support Engineer
Los Angeles, CA · On-site
This is a hybrid role that combines software support engineering, product expertise, and platform ... Help enforce knowledge management standards within the support ecosystem. * Assist in developing ...
Product Support Engineer
Los Angeles, CA · On-site
This is a hybrid role that combines software support engineering, product expertise, and platform ... Help enforce knowledge management standards within the support ecosystem. * Assist in developing ...
Mgr, Product Support
Fremont, CA · On-site
$125K - $270K/yr
The group you'll be a part of At Lam, you'll be part of a growing Product Support Engineering team ... Responsible for the annual Performance Management & Development exercise of your direct reports.
Mgr, Product Support
Fremont, CA · On-site
$125K - $270K/yr
The group you'll be a part of At Lam, you'll be part of a growing Product Support Engineering team ... Responsible for the annual Performance Management & Development exercise of your direct reports.
The manager is responsible for managing and mentoring the Technical Product Support engineers, as ... Provide leadership and supervision to engineers in the Technical Product Support group for Veeco ...
The manager is responsible for managing and mentoring the Technical Product Support engineers, as ... Provide leadership and supervision to engineers in the Technical Product Support group for Veeco ...
The manager is responsible for managing and mentoring the Technical Product Support engineers, as ... Provide leadership and supervision to engineers in the Technical Product Support group for Veeco ...
The manager is responsible for managing and mentoring the Technical Product Support engineers, as ... Provide leadership and supervision to engineers in the Technical Product Support group for Veeco ...
The manager is responsible for managing and mentoring the Technical Product Support engineers, as ... Provide leadership and supervision to engineers in the Technical Product Support group for Veeco ...
The manager is responsible for managing and mentoring the Technical Product Support engineers, as ... Provide leadership and supervision to engineers in the Technical Product Support group for Veeco ...
Mgr, Product Support
Fremont, CA · On-site
$125K - $270K/yr
The group you'll be a part of At Lam, you'll be part of a growing Product Support Engineering team ... Supervise engineers that respond to situations where standard procedures have failed to isolate or ...
Mgr, Product Support
Fremont, CA · On-site
$125K - $270K/yr
The group you'll be a part of At Lam, you'll be part of a growing Product Support Engineering team ... Supervise engineers that respond to situations where standard procedures have failed to isolate or ...
Mgr, Product Support
Fremont, CA · On-site
$125K - $270K/yr
The group you'll be a part of At Lam, you'll be part of a growing Product Support Engineering team ... Supervise engineers that respond to situations where standard procedures have failed to isolate or ...
Mgr, Product Support
Fremont, CA · On-site
$125K - $270K/yr
The group you'll be a part of At Lam, you'll be part of a growing Product Support Engineering team ... Supervise engineers that respond to situations where standard procedures have failed to isolate or ...
Product Support
El Segundo, CA · On-site
$87K - $160K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$87K - $160K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$138K - $175K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$138K - $175K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$87K - $160K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$87K - $160K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support Engineer
Huntington Beach, CA · On-site
$70K - $80K/yr
What sets us apart is our close connection between engineering, production, and the field. You won ... management and certification deliverables. • Conduct Drawing Research and prepare drawing change ...
Product Support Engineer
Huntington Beach, CA · On-site
$70K - $80K/yr
What sets us apart is our close connection between engineering, production, and the field. You won ... management and certification deliverables. • Conduct Drawing Research and prepare drawing change ...
Product Support
El Segundo, CA · On-site
$87K - $160K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$87K - $160K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$87K - $160K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$87K - $160K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically. Your primary ...
You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically. Your primary ...
Work directly with Engineering and Design to answer technical questions and remove blockers for the field * Own and improve the knowledge base for your assigned systems * Maintain troubleshooting ...
Quick apply
Work directly with Engineering and Design to answer technical questions and remove blockers for the field * Own and improve the knowledge base for your assigned systems * Maintain troubleshooting ...
Product Support
El Segundo, CA · On-site
$138K - $175K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
Product Support
El Segundo, CA · On-site
$138K - $175K/yr
Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... , and Program Management capabilities. We are committed to working with exceptional quality and ...
What sets us apart is our close connection between engineering, production, and the field. You won ... management and certification deliverables. Conduct Drawing Research and prepare drawing change ...
What sets us apart is our close connection between engineering, production, and the field. You won ... management and certification deliverables. Conduct Drawing Research and prepare drawing change ...
What You Bring * 2-8 years in a technical support, product support, technical account management, or forward‑deployed engineering role. * Strong technical troubleshooting skills with APIs, SDKs ...
What You Bring * 2-8 years in a technical support, product support, technical account management, or forward‑deployed engineering role. * Strong technical troubleshooting skills with APIs, SDKs ...
Product Support Engineering Manager information
What does a product support engineering manager do?
A product support engineering manager oversees technical support teams that assist customers with product issues, ensuring timely resolution and customer satisfaction. They coordinate troubleshooting efforts, develop support processes, and often use tools like ticketing systems, while managing team performance and training.
What cities in California are hiring for Product Support Engineering Manager jobs?
Cities in California with the most Product Support Engineering Manager job openings:
Product Support Engineer 1
Fremont, CA • On-site
Mattson Technology
• Semiconductor and Electronic Component Manufacturing • 201 - 500 employees201 - 500 employees
Full-time
Posted 13 days ago
Job description
About Mattson
Company: Mattson Technology, Inc., a 38-year Silicon Valley company, designs, manufactures, markets, and globally supports plasma and rapid thermal processing equipment to fabricate integrated circuits for the global semiconductor industry.
Mattson Technology, Inc. offers processing equipment that utilizes innovative technologies to deliver advanced processing capabilities and high productivity for the fabrication of current and next-generation integrated circuits. Our equipment and technologies are used by leading memory and logic, analog /power device manufacturers worldwide. Innovations from Mattson Technology in Atomic Surface Engineering address the most critical logic and memory manufacturing challenges.
In May 2016, Mattson Technology was acquired by Beijing's E-Town Capital. Our new investor's vision is that Mattson Technology, with its Silicon Valley DNA, will continue to operate as a global, market-driven technology provider serving worldwide semiconductor manufacturing customers. In July, 2025, the company successfully listed in Shanghai's STAR Exchange. As the external trade compliance environment evolves, Mattson Technology now operates independently from the parent company in product, business, and operations, serving customers outside of China.
Job Summary
The Product Support Engineer I provides frontline technical support for customers and internal stakeholders regarding company products, systems, and applications. This entry-level engineering role is responsible for troubleshooting product issues, assisting with product installations and configurations, documenting technical solutions, and escalating complex issues to senior engineers. The Product Support Engineer I serves as a critical link between customers, engineering, quality, and product management teams to ensure a positive customer experience and continuous product improvement.
Essential Duties and Responsibilities
- Respond to customer inquiries and technical support requests via phone, email, ticketing systems, or remote support tools.
- Troubleshoot product performance, functionality, and application issues using established procedures.
- Assist customers with product installation, setup, operation, and maintenance activities.
- Document customer interactions, issue resolutions, and troubleshooting steps in the support management system.
- Escalate complex technical issues to senior support engineers or engineering teams as required.
- Monitor and track support cases to ensure timely resolution and customer satisfaction.
- Reproduce and validate reported product issues for engineering review.
- Assist in creating and maintaining technical documentation, knowledge base articles, FAQs, and troubleshooting guides.
- Collaborate with Quality, Manufacturing, Engineering, and Product Management teams to resolve recurring product issues.
- Support product testing and validation efforts when troubleshooting field issues.
- Participate in customer training sessions and product demonstrations as needed.
- Provide feedback regarding product performance, reliability, and customer concerns to support continuous improvement initiatives.
- Maintain a strong understanding of company products, technologies, and applications.
- Adhere to company quality, safety, and compliance standards.
- Bachelor's degree in Engineering, Computer Science, Electronics, Physics, Information Technology, or a related technical field.
- 0-2 years of experience in technical support, product support, engineering, customer service, or a related function.
- Basic understanding of troubleshooting methodologies and root cause analysis.
- Strong analytical and problem-solving skills.
- Effective verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications and customer support systems.
- Strong customer service orientation and professionalism.
About Mattson Technology
Sourced by ZipRecruiter
Industry
Semiconductor and electronic component manufacturing
Company size
201 - 500 Employees
Headquarters location
Fremont, CA, US
Year founded
1988