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Job Title – Product Specialist 

Department – Strategic Initiatives

Reports to – Director, Product Management 

Job Summary

The Product Specialist is a key member of the Product Strategy Team. A strong collaborator and action-oriented critical thinker who is primarily responsible for cross-functional planning, execution, and management of product development projects to drive commercialization of new or improved technology. 

Key areas of responsibility 

Idea Evaluation:

• Review and respond to product development or improvement requests from sales teams and other internal stakeholders.
• Evaluate new product development opportunities, including:

• Market and competitive landscape analysis
• Review product positioning with Sales teams to assess market and customer interest.
• Work with Customers, Sales, and Engineering to develop a Statement of Requirements, timeline, and cost estimate for development work.
• Support preparation of financial analysis, including forecasts of commercial costs and pricing. 
• Flag and review potential intellectual property opportunities and risks with IP team.

• Support PLM in preparing and presenting product development opportunities for approval. 

Product Development:

• Conduct kick-off meeting with Engineering, participate in Design reviews, ensure engineering and testing meets customer requirements. 
• Attend Sales and Customer meetings to maintain alignment of projects with ongoing customer and market needs.

Field Trials:

• Coordinate and approve field trial plans in collaboration with Engineering and Technical Services teams. 
• Together with Sales, Ops, and Technical Services teams, ensure field trials are executed according to plan.
• Recommend commercial launch based on successful field trial execution.

Product Launch:

• Collaborate with all pertinent business units to ensure product readiness for commercialization (manufacturing, sales, marketing, operations, engineering, TS, IP, Legal, BI, HS&E)
• New Product support for Sales, Operations and Technical Services
• Creating operational Risk & Contingency Matrices for new or modified product offerings
• Prototype inventory management and managing eventual inventory hand over to Operations.

Commercial Performance Monitoring of Existing Products:

• Generate technical reviews, pre & post-job analysis, product performance reports and case studies.
• Work with Business Intelligence team to run analytics on product performance. 
• Ensure a smooth and timely passage of information between the customer, Sales, Operations, Technical Services, Engineering, and Supply Chain
• Monitor competitive landscape and customer adoption, support Marketing and IP Strategy 

Internal Resource Support:

• Provide customer support to sales team in technical meetings, facility tours, joint development discussions, and negotiation meetings.
• Understanding and interpreting codes, standards, and regulatory requirements (e.g., ISO and API)
• Presenting product management related materials to small and large groups
• Assist in the creation of new internal and external marketing and training materials as necessary.
• Perform internal training sessions for new products and services.
• Propose and write industry SPE papers and represent the product perspective technical conferences.

Other:

• Help to promote safe work practices and higher standards of performance.
• Support and uphold HS&E policies and procedures of NCS and the customer. 
• Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise.
• Participate in Personal Development for Success (PDS).
• Other duties, relevant to the position, shall be assigned as required.

Knowledge, Skills & Abilities

• Bachelor’s degree in engineering or equivalent determination by hiring manager.
• Industry experience and technical background with coiled tubing service tools, stimulation methods, and downhole flow control; required.
• Professional Engineer (P. Eng) status, registered with A.P.E.G.A; considered an asset.
• Product and/or Project management training and certification; asset 
• Experience working with data visualization software, project management systems, and modeling software (e.g. performing Torque and Drag models and Tubing Force Analysis (TFA); asset. 
• International or offshore operations experience; asset.
• Proficient with Microsoft Office Suites.
• Organizational skills, with ability to independently prioritize work. 
• Work with other teams and exhibit effective communication and interpersonal skills.
• Proficient in data analytics, group presentations, and root cause analysis (RCA)
• Hands - on approach to problem solving and design.
• High level of efficiency & work ethic, specific attention to details

Mental Demands

• Ability to handle stressful situations.
• Ability to understand, remember and apply oral and written instructions. 
• Ability to make decisions that significantly impact the department’s credibility, operations, and services.
• Ability to understand complex problems and to collaborate and explore alternative solutions. 
• Ability to organize and prioritize own work schedule on short/long term basis.
• Ability to organize and prioritize project milestones of others on short/long term basis
• Detail focused and ability to learn new tasks quickly.
• Ability to understand and follow basic instructions and guidelines.
• Interact with co-workers on-site; attend meetings; be available for in-person communication. 
• Ability to collaborate in a team setting and communicate effectively.
• Ability to speak publicly.

Additional Information

• Status: Overtime Exempt
• Employment Classification: Full-time, Regular
• Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, on-call 24/7 for technical reference.
• Special Equipment: Cellphone, Laptop
• Discretionary Bonus Eligibility: Eligible
• Travel: field work, domestic and international travel maybe required
• Criminal background check required for all positions.
• Safety sensitive positions will require additional pre-employment testing.

Core Competencies

• Teamwork/Collaboration - Able to work cooperatively with other individuals
• Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
• Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
• Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
• Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
• Continuous Improvement - Ongoing improvement of products, services or processes through incremental & breakthrough improvements
• Accountability - Obligation or willingness to be answerable for an outcome