Processor Manager Jobs in Delaware (NOW HIRING)

Introduction

\r\nDelaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State.\r\nIn meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.\r\nDeputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.\r\n

Summary Statement

The Delaware Department of Justice is seeking a Case Processor to support the administrative functions of the Felony Screening Unit within the Criminal Division in New Castle County.\r\n

Essential Functions

As a Case Processor, this position serves as the "intake coordinator" in the Criminal Division, Felony Screening Unit, for Case Processing in New Castle County. This position coordinates the coverage/scheduling of all intakes with Felony Screening Legal Assistants. Provides the files, grand jury dates, schedules intakes and generates letters for Fast Track. Data entry is required along with daily contact with police officers to schedule missed intakes and ongoing intakes. This activity requires working with the Legal Assistants in finding files, entering the intake and Grand Jury dates into the electronic system, as well as pulling the files for the next day and preparing the files for the nighttime intake schedule. Updates are input into the computer for the event screen in the DELJIS AG Case Tracking where a list of cases is maintained. The Case Processor is responsible for answering a high volume of phone calls and emails, which involve scheduling and rescheduling intakes in addition to participating in the rotation for coverage of the main Criminal Division Receptionist phone lines. Will run NCIC records for Board of Pardon/Board responses. Will close files. Will maintain and monitor a list of missed cases known as the "needs intake" list, which has to be coordinated and distributed amongst court liaisons. When needed, will assist the Administrative Specialist and Deputy Attorneys General on other clerical tasks such as Preliminary Hearing offers, typing informations for Pleas by Appointment and other administrative tasks as requested. Will generate (via spreadsheets) statistics for Legal Assistant's intakes; intakes by police officers (day and evening intakes). This position is the general back-up for the case processing unit. As such, the employee will be trained to assist with file-creating, downgrades, continuance requests and loading charges for PBA to assist the unit on an as-needed basis.\r\n

Job Requirements

The ideal candidate will be highly detail-oriented, able to manage multiple tasks with accuracy in a fast-paced, high-pressure environment, and capable of working independently while handling a heavy workload. Strong written communication skills are essential, with a demonstrated ability to produce error-free documents. Candidates should have solid organizational skills and be proficient in Microsoft Word and Excel. Prior experience using systems such as DELJIS, LEISS, or ENFORCER is preferred.\r\n\r\n\r\n\r\nApplicants must have education, training and/or experience demonstrating competence in each of the following areas:\r\n\r\n\r\n\r\n\r\n One year experience in applying laws, rules, regulations, standards, policies and procedures.\r\n One year experience in record keeping.\r\n One year experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.\r\n One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.\r\n\r\n\r\n\r\n

Additional Posting Information

\r\n Please be sure to upload a recent copy of your resume, as you complete the application process for this posting.\r\n This position is exempt from the State of Delaware Merit System.\r\n\r\n

Conditions of Hire

\r\n Criminal background check: A satisfactory criminal background check is required as a condition of hire.\r\n Direct deposit of paychecks is required as a condition of hire.\r\n Applicants must be legally authorized to work in the United States.\r\n This position is part of a job classification that is represented by an exclusive bargaining representative (labor organization), as elected by employees in accordance with Title 29, Chapter 59 and Title 19, Chapters 13 and 16. While this position is now covered under a bargaining unit, a collective bargaining agreement is currently under negotiation, and terms and conditions of employment may be subject to change upon its ratification.\r\n\r\n

Benefits

Department of Justice Benefits Include:\r\n\r\n May be eligible Loan forgiveness (State and Federal).\r\n State of Delaware healthcare plan.\r\n State of Delaware pension plan.\r\n Over 4 weeks of vacation per year.\r\n 3 weeks of paid sick leave per year.\r\n 12 weeks of paid parental leave.\r\n\r\nTo learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.\r\n