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Process Excellence Analyst Jobs in Ontario (NOW HIRING)

DUCA Financial Services Credit Union Ltd.

Director, Process Excellence & Automation DUCA is looking for a Director, Process Excellence ... Excellent analytical ability, organizational, problem solving, and leadership skills * Demonstrated ...

Manulife

GRO - Canadian Segment (Toronto)

Toronto, ON · Hybrid

CA$6.2K/mo

Launch your career as a Business Analyst, Business Intelligence Analyst, Process Excellence Analyst, Strategy Analyst, Product Analyst, Data Analyst, or Automation Analyst when you join this stream ...

Teleperformance

Quality Analyst

Toronto, ON · Hybrid

CA$51K/yr

Quality Analyst About Us TP is a worldwide leader in client experience management and contact ... Performance Improvement, Process Excellence and Continuous Improvement * To the extent that the ...

Marinabaysands

... excellence. KEY RESPONSIBILITIES * Analyze guest feedback, survey results, behavioral data, and CX performance metrics to uncover trends, identify opportunities, and generate insights that improve ...

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Process Excellence Analyst information

What is a process excellence analyst?

Process Excellence Analysts are professionals who focus on improving business processes within an organization. They analyze current workflows, identify inefficiencies, and implement strategies to optimize productivity and quality. Their work often involves using methodologies like Lean, Six Sigma, or continuous improvement frameworks to streamline operations and reduce costs. They collaborate with different departments to ensure processes are effective, sustainable, and aligned with organizational goals.

What are the key skills and qualifications needed to thrive as a process excellence analyst?

To thrive as a Process Excellence Analyst, you need a strong background in process improvement methodologies like Lean or Six Sigma, analytical thinking, and a relevant degree in business, engineering, or a related field. Familiarity with process mapping tools (such as Visio), data analysis software (like Excel or Minitab), and often a Lean Six Sigma certification are typically required. Excellent communication, problem-solving abilities, and stakeholder management skills help you drive change and foster cross-functional collaboration. These skills are vital for identifying inefficiencies, implementing effective solutions, and ensuring continuous improvement within organizations.

What are some common challenges a process excellence analyst faces when driving process improvements across different departments?

Process Excellence Analysts often encounter challenges such as resistance to change, varying levels of process maturity across departments, and difficulties in aligning stakeholders with new initiatives. Building trust and clear communication is essential, as is tailoring improvement strategies to fit each team’s unique workflow and culture. Success in this role relies on strong collaboration skills and the ability to adapt proven methodologies, like Lean or Six Sigma, to diverse environments while ensuring that everyone understands the value of process changes.
Infographic showing various Process Excellence Analyst job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Manager Process Excellence

London, ON • On-site

The Canada Life Assurance Company
See more jobs at The Canada Life Assurance Companyexternal

CA$90K - CA$140K/yr

Full-time, Part-time

Medical, Dental, Life, Retirement

Posted 12 days ago

Key responsibilities

  • Lead process transformation and continuous improvement initiatives in core operational areas.

  • Drive process re-engineering efforts to optimize customer experience, operational costs, quality, and business resilience.

  • Oversee the entire process analysis cycle from assessment through implementation and control.

Job description

Permanent Full Time 

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The Canada Operations & Business Enablement, Process Excellence Team is looking for a Manager. 

Reporting to the Director, Process Excellence, The Manager is responsible for process transformation and continuous improvement in core operational areas.

The Manager will be accountable for achieving process excellence to deliver efficiency, improve quality, build operational resiliency, and lead the transformational journey across different business units in Canada Operations.

What you will do

  • Contribute to the planning and implementation of Transformation Strategy by creating operations blueprints and mapping out roadmaps
  • Drive Process Excellence - through process re-engineering that optimize customer experience, operational costs, quality, and business resilience.
  • Lead multiple strategic initiatives - collaborating across functions to implement improvements that cultivate better experiences for customers and business users, as well as achieve designated business goals
  • Steer the design and realization of process re-engineering efforts
  • Oversee the entire process analysis cycle from potential assessment and improvement phases through to implementation and control.
  • Provide coaching support and lead departments through the process improvement cycles as a part of building the culture of continuous improvement
  • Evaluate extensive and intricate datasets and develop narrative-driven reports
  • Provide analysis and reconciliation support through savings realization period
  • Provide input into the development and monitoring of the budget
  • Develop Business Cases for Initiatives
  • Key outcomes should include increased customer satisfaction, quality improvements, and reduced operational costs, all in alignment with strategic business goals.

What you will bring

  • Excellent interpersonal skills to effectively build relationships and provide sufficient influence to achieve success
  • Strong knowledge of Lean Process Improvement and Lean Operations Methodology
  • Creative problem solver that can break down complex problems into meaningful parts to identify and solve for improvement areas
  • Expertise in Service and Operational Design
  • Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
  • Ability to analyze complex data to determine appropriate course of action towards the objectives
  • Ability to work with a high degree of detail and accuracy in a fast-paced environment
  • Strong time management skills with the ability to prioritize competing deliverables

Qualifications:

  • University Degree in the Industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications
  • Professional certification(s) related to Operations design and Process improvement (Lean Six Sigma; Lean Enterprise; Service Design and Management)
  • LSSBL certification with 3+ years of experience is an asset
  • 5+ years experience leading and delivering operational process improvements or initiatives
  • Excellent Data Analytical Skills
  • Excellent communication skills with experience creating and leading presentations to senior leadership

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The base salary for this position is between $90,400 - $140,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We're committed to supporting our employees through every stage of their career. Here's what you can expect as a full-time or part-time permanent team member: 

  • Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement. 
  • Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 
  • Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
  • Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options. 
  • Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
  • Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted. 

#LI-Hybrid 

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