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Process Associate Jobs in Kent, OH (NOW HIRING)

Plastic Process Equipment Inc.

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Warehouse Associate

Macedonia, OH · On-site

$14.50 - $17.25/hr

Plastic Process Equipment, Inc. is the largest supplier of accessories and small parts to the plastic processing industry. We are looking for both experienced or junior order pullers to process ...

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All JobsProcess Associate JobsProcess Associate Jobs in Kent, OH

Process Associate information

See Kent, OH salary details

$17

$26

$30

How much do process associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for process associate in Kent, OH is $26.61, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $29.57 per hour, depending on experience, location, and employer.

What is a process associate?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What does a process associate do?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.

What are the key skills and qualifications needed to thrive as a process associate?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

Is a process associate a stressful job?

A process associate role can involve repetitive tasks, meeting deadlines, and attention to detail, which may contribute to stress levels. However, the job environment, workload, and support systems can influence how stressful the role feels for an individual.

Is a process associate job entry level?

A process associate position is often considered entry-level, suitable for candidates with basic skills in data entry, process management, or customer service. Many employers provide on-the-job training, and a high school diploma or equivalent is typically sufficient to start in this role.

What are popular job titles related to Process Associate jobs in Kent, OH?

For Process Associate jobs in Kent, OH, the most frequently searched job titles are:

What job categories do people searching Process Associate jobs in Kent, OH look for?

The top searched job categories for Process Associate jobs in Kent, OH are:

What cities near Kent, OH are hiring for Process Associate jobs?

Cities near Kent, OH with the most Process Associate job openings:

Process Associate jobs near you
Infographic showing various Process Associate job openings in Kent, OH as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,343 per year, or $26.6 per hour.

Set-Up Operator_Processing - Level 1

Swagelok Company

Solon, OH • On-site

$17.75 - $22.25/hr

Full-time

Medical, Vision, Retirement

Re-posted 3 days ago

Swagelok rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

154th of 545 rated manufacturers

Job description

Shift: 3rd shift
City: Solon
Swagelok, Northeast Ohio, USA
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
Be Connected. Be Valued. Be You.
We hope you'll consider joining our team.
Position Summary:
At this level, the Associate understands all aspects of Chemical Processing and prioritizes Safety in the decision-making process. They can solve most non-routine process problems. The Associate at this level has a greater awareness of the overall business and can recognize the need for, and make, process improvements to standard work that reduce cost and/or improve quality and delivery. They will interact with Associates in other functional areas and can oversee and assist with department development.
Essential Duties & Responsibilities:
Support production objectives by:
  • Performing set-up duties related to chemical processing.
  • Train operators on higher skill level functions.
  • Troubleshoot production problems relating to chemical processing, equipment, and fixturing.
  • Demonstrate support of company philosophies, systems, and policies through actions and words.
  • Capable of performing all the duties of a JLG level 4 Process Operator.
  • Setup equipment to standard work.
  • Facilitate effective Shift Start Up meetings, departmental meetings, and assist with staffing assignments.
  • Train and educate operators. Assist with the assessment, implementation, and documentation of Associate and departmental development plans and competency progress plans.
  • Able and willing to coach operators to more efficiently operate equipment.
  • Demonstrates proficient chemical processing, communication, and troubleshooting.
  • Be the subject matter expert regarding the technical portion of chemical processing.
  • Make recommendations for updates to standard work based off feedback from Operators & utilization of drawings.
  • Accurately complete records and forms.
  • The performance of Setup Level 1 Operator is tied directly to the performance metrics of the department.
  • Has a solid understanding of the products, processes and equipment used by the team.
  • Self-motivated and able to learn at a fast pace.
  • Fully supports team training needs and will assist as necessary where possible.
  • Identifies and corrects many processing problems relative to chemical bath makeup.
  • Uses the change management system.
  • Capable and willing to utilize necessary PPE for the job, including half-face and/or full-face respirators.
  • Makes necessary chemical additions.
  • Perform, train and assist in preventative maintenance on equipment and tooling.
  • Complete routine maintenance of department work centers (+ minor repairs) as needed.
  • Accurately complete records in our SAP maintenance management system.
  • Ownership of departmental organization and housekeeping.
  • Routine ordering of supplies for assigned department (boxes, packaging, single use items).
  • Utilizing our Quality Notification process to contain suspect parts, quickly acquire approved remedial actions, and move orders through to completed status. Collaborate with our Quality and Engineering teams as needed.

Education and/or Work Experience Requirements:
Required:
  • High school diploma or equivalent
    n

Preferred:
  • Training & experience with chemical processing

n
Critical Competencies:
Customer Focus
  • Independently display prioritization skills.
  • Understand and anticipate the internal customers' needs and initiate action to meet them.
  • Meeting customer needs is their driver.

Reliability and Integrity
  • Drives improvement and helps others make a positive impact on safety, quality and plant metrics.
  • Along with providing it themselves, it encourages others to provide reliable information.
  • Supports organizational changes positively through actions and words.
  • Leads by example to demonstrate Swagelok Values

Flexibility
  • Willing to be flexible in their schedule.
  • Shares knowledge that they have obtained with others.
  • Open to taking on new challenges.
  • Can easily be interrupted or redirected to a new task, or site based on Swagelok's needs.

Teamwork
  • Creates strong morale within the team by encouraging others and making them feel valued and important.
  • Promotes group reputation in a positive manner.

Communication
  • Communicates well with all different levels in the organization (shop floor, office, engineering, supervisors, managers, directors, lean leaders, etc.).
  • Demonstrate our value of Respect for the Individual by always being professional and courteous to all Associates, at all levels.
  • Shares ideas and information with others.
  • Communicate through appropriate escalation channels when required.
  • Is a voice for Quality and will take time to explain theories and philosophies.

Accountability
  • Drives team to achieve goals and results.
  • Takes ownership of personal and team actions.
  • Coordinate, communicate, and execute in the absence of supervision.
  • Controls emotions and reactions according to the situation and the audience.
  • Provides feedback to Supervision and guidance for other specialists in training.

Working Conditions and/or Physical Requirements:
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
  • Physical Requirements: Must be able to lift Kegs and Boxes regularly between 25 - 35 pounds and occasionally between 35 - 50 pounds. Considerable standing, stooping and bending is required.
  • May be required to pass pre-employment and annual Vision Acuity test

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to Be Connected. Be Valued. Be You.
Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.
Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

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