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Process Associate Jobs in Kent, OH (NOW HIRING)

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How much do process associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for process associate in Kent, OH is $26.61, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $29.57 per hour, depending on experience, location, and employer.

Is a process associate job entry-level?

Yes, a process associate position is typically considered entry-level, requiring minimal prior experience. It often involves training on specific processes, tools, and procedures, making it accessible to candidates with basic skills and a willingness to learn.

Is a process associate a stressful job?

A process associate role can involve repetitive tasks, meeting deadlines, and attention to detail, which may contribute to stress levels. However, the job environment, workload, and support from management influence how stressful the role is for an individual. Developing strong organizational and communication skills can help manage job-related stress effectively.

What are the key skills and qualifications needed to thrive as a process associate?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

How much do process associates make in the US?

Process associates in the US typically earn an average annual salary of around $35,000 to $45,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is a process associate?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What does a process associate do?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.
What are the most commonly searched types of Process jobs in Kent, OH? The most popular types of Process jobs in Kent, OH are:
What are popular job titles related to Process Associate jobs in Kent, OH? For Process Associate jobs in Kent, OH, the most frequently searched job titles are:
What job categories do people searching Process Associate jobs in Kent, OH look for? The top searched job categories for Process Associate jobs in Kent, OH are:
What cities near Kent, OH are hiring for Process Associate jobs? Cities near Kent, OH with the most Process Associate job openings:
Process Associate jobs near you
Infographic showing various Process Associate job openings in Kent, OH as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,343 per year, or $26.6 per hour.

Director, Process Improvement and Controls

Brookfield Properties

Cleveland, OH • Hybrid

Full-time

Retirement, PTO

Re-posted 29 days ago

Brookfield Properties rating

7.2

Company rating: 7.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

121st of 202 rated real estate companies

Job description

Location

Key Tower - 127 Public Square

Business

We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

The Director of Process Improvement and Controls is accountable for establishing the framework, articulating the strategy, and leading the development and execution of Brookfield Properties Multifamily's business process improvement and internal controls program.The role will partner closely with Operations, Legal/Compliance, Finance, Technology, Asset Management and other stakeholders to support improvements that enhance the accuracy, reliability, scalability, and efficiency of operational and financial processes and controls. The role will focus on areas such as leasing operations, resident lifecycle processes, revenue management execution, concessions, bad debt, security deposits, procurement, work orders, vendor management, property-level financial processes, system usage, policy adherence, and other high-impact operational processes.As a second line of defense function, the role partners with business units to simplify, standardize, and strengthen internal processes and the supporting control environment.

Essential Job Function

Job Function #1: Strategy & Function Leadership (25%) Direct the process improvement and internal controls function with accountability for control oversight and business process governance. Own the function's strategy and annual operating plan. Prioritize and advance strategic process improvement and control initiatives across a complex stakeholder landscape. Execution of strategic process improvement and control initiatives across business functions.Job Function #2: Control Environment & Audit Readiness (25%) Strengthen the control environment through effective risk assessments, control design, and remediation strategies. Maintain an audit readiness and assurance program supporting internal audits, external reviews, and accurate compliance reporting. Deliver centralized risk, issue, and remediation reporting with clear accountability and escalation.Job Function #3: Risk Governance & Process Optimization (25%) Oversee operational and third-party risk governance to support business resilience and compliance.
Improve business process effectiveness through simplification, standardization, automation, and scalable governance.
Maintain governance documentation, policies, standards, and procedures. Provide recommendations for process simplification, workflow standardization, and automation roadmapJob Function #4: Team Leadership & Executive Reporting (25%) Build team capability and lead the function to ensure high-quality, consistent delivery, including team development plans.Provide senior leadership with clear reporting, risk insights, and decision support on key process, risk, and control matters.

Education

Undergraduate (Bachelor) Degree in Accounting, Finance, or related disciplineAdvanced (Master) Degree in Accounting, Finance, or related disciplineWork Experience
8-10 Years of experience in risk management, process improvement, internal controls, internal audit, or a related field. 5-7 Years of proven experience leading risk, controls, or process improvement programs in complex, multi-functional environments. 5-7 Years of experience translating business and operational initiatives into effective control and risk management plans.5-7 Years of experience working with senior management and cross-functional stakeholders globally. 3-4 Years of Experience in multifamily real estate, property management, or a related real estate sector; demonstrated interest and willingness to develop subject matter expertise will also be considered preferredLicenses & CertificationsCRMA (Certified in Risk Management Assurance) PreferredCIA (Certified Internal Auditor) PreferredCPA (Certified Public Accountant) PreferredCISA (Certified Systems Auditor) PreferredLean Six Sigma PreferredTravelUp to 50% of the time

Compensation

Commensurate with Experience$ 133,100 - 186,375 annuallyGreat Incentives!Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
  • Full benefits package
  • Generous paid time off
  • 401(k) with company match
  • Growth and advancement opportunities
  • Lucrative referral bonus program
  • Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)?!
The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

#LI-ES1

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#BPMF

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