Process Associate Jobs in Bethlehem, PA (NOW HIRING)

The Title Agency Processor/Closer is responsible for managing residential and commercial real estate transactions from contract receipt through closing preparation. This position serves as the primary liaison between buyers, sellers, lenders, real estate professionals, attorneys, and internal staff to ensure every transaction progresses efficiently, accurately, and in compliance with company policies, underwriter requirements, and all applicable federal and state regulations.

The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment while maintaining exceptional accuracy and professionalism.

Essential Duties and Responsibilities

Transaction Management

• Open and establish new escrow/title files.
• Review purchase agreements and lender instructions for completeness and accuracy.
• Order title searches, tax certifications, surveys, municipal certifications, payoffs, HOA/condominium information, and other required documentation.
• Review title commitments and identify title defects requiring resolution.
• Coordinate curative work with attorneys, underwriters, municipalities, lenders, and clients.
• Maintain transaction timelines to ensure on-time closings.

Client & Customer Service

• Serve as the primary point of contact throughout the transaction.
• Communicate proactively with buyers, sellers, REALTORS®, lenders, attorneys, and internal team members.
• Provide timely updates regarding file status and outstanding conditions.
• Deliver exceptional customer service while maintaining professionalism under pressure.

File Coordination

• Collect and review all required documentation before closing.
• Verify vesting information, legal descriptions, mortgage payoffs, tax information, and lien releases.
• Confirm lender conditions have been satisfied.
• Prepare complete files for the Closing Officer.

Compliance

• Ensure compliance with:
• • Company policies and procedures
  • Underwriter guidelines
  • ALTA Best Practices
  • RESPA
  • CFPB regulations
  • State insurance regulations
  • Anti-Money Laundering (AML) requirements
  • Wire fraud prevention protocols
  • Privacy and cybersecurity standards

Quality Control

• Review files for accuracy and completeness.
• Verify title commitments and closing documents.
• Maintain complete electronic records.
• Identify and resolve discrepancies prior to closing.

Administrative Responsibilities

• Maintain accurate notes within the company's title production software.
• Scan, upload, and organize documents.
• Monitor processing queues and task lists.
• Assist with post-closing requests as needed.
• Participate in training and continuing education.

Required Qualifications

• High school diploma or equivalent required.
• Associate or Bachelor's degree preferred.
• Minimum 2 years of title processing, escrow processing, mortgage processing, or real estate transaction experience preferred.
• Knowledge of residential real estate transactions.
• Understanding of title commitments, title insurance, and settlement procedures.
• Strong computer proficiency.
• Experience with title production software (Qualia, SoftPro, RamQuest, or similar) preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications

• Multi-state processing experience.
• Experience with refinance, purchase, commercial, and cash transactions.
• Familiarity with electronic recording systems.
• Knowledge of wire fraud prevention procedures.
• Experience working with multiple underwriters.

Core Competencies

The successful candidate will demonstrate:

• Outstanding organizational skills
• Exceptional attention to detail
• Strong communication skills
• Ability to prioritize multiple deadlines
• Professional judgment
• Customer-first attitude
• Problem-solving abilities
• Initiative and accountability
• Adaptability in a fast-paced environment
• Team-oriented mindset
• High ethical standards and integrity

Performance Expectations

The Processor will be expected to:

• Process a high-volume transaction pipeline while maintaining accuracy.
• Meet company turnaround and service standards.
• Ensure files are "closing ready" by scheduled closing dates.
• Maintain outstanding customer satisfaction.
• Meet compliance and audit requirements.
• Contribute positively to office productivity and team success.

Physical Requirements

• Ability to remain seated for extended periods.
• Frequent computer and telephone use.
• Occasionally lift up to 20 pounds.
• Ability to work in a standard office environment.

Working Environment

This position operates in a professional office environment requiring frequent interaction with clients, lenders, REALTORS®, attorneys, and fellow team members. The successful candidate must be comfortable managing multiple priorities while maintaining accuracy, professionalism, and exceptional customer service.

Why Join Our Team

We are committed to delivering exceptional settlement services through innovation, technology, and outstanding customer care. Our employees are empowered with industry-leading tools, ongoing education, career advancement opportunities, and a collaborative team environment where excellence is recognized and rewarded.

Key Success Metrics (30/60/90 Days)

A successful Title Agency Processor should consistently demonstrate:

• Ability to independently manage 40–80 active files (or more, depending on transaction complexity and market).
• Maintain an error rate of less than 1% on closing-ready files.
• Respond to client and partner communications within established company service standards.
• Meet or exceed all file milestone deadlines.
• Achieve compliance with all company quality control, ALTA Best Practices, cybersecurity, and underwriter audit standards.
• Contribute to a positive client experience by delivering timely, accurate, and proactive communication throughout the transaction lifecycle.

Mult state operations with 40 operations and great training and support