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Offender Grievance Coordinator: Sussex I State Prison #00017
Job no: 5111396
Work type: Full-Time (Salaried)
Location: Sussex, Virginia
Categories: Public Safety
Title: Offender Grievance Coordinator: Sussex I State Prison #00017
State Role Title: Direct Service Associate III
Hiring Range: $40,946.00 - $63,877.00
Pay Band: 3
Agency: Dept of Corr - Central Admin
Location: Sussex I State Prison
Agency Website: www.vadoc.virginia.gov
Recruitment Type: General Public - G
Job Duties
Monitors the grievance procedure in its entirety (informal complaints, emergency grievances, and regular grievances) to ensure compliance with the Department of Corrections policy. Conducts investigations of inmate grievances. Consults with staff and inmates to resolve problems/issues and to investigate claims. Meets with inmates as needed. Prepares responses for correspondence as required by the Operations Manager. May coordinates access to the Law Library and the Institutional Attorney.
Minimum Qualifications
Considerable knowledge of Virginia Department of Corrections (VADOC) operations, policies and procedures. Knowledge of federal and state laws governing rights for the incarcerated. Demonstrated ability to conduct interviews and investigations, research, and present findings clearly and accurately. Demonstrated ability to analyze data. Ability to provide guidance and consultation to inmates needing assistance. Ability to interpret and follow oral and written rules and regulations. Ability to maintain harmonious working and public relations. Ability to organize and complete work assignments with minimal guidance from others.
Additional Considerations
Considerable knowledge of VADOC operations, policies and procedures. Some knowledge of federal and state laws governing rights for the incarcerated. Ability to conduct interviews, research and investigations and present findings clearly and accurately; to read and analyze data; and to provide guidance and consultation to inmates needing assistance. Demonstrated ability to interpret and follow oral and written rules and regulations; to maintain harmonious working and public relations; to learn new practices, procedures, and equipment operations. Demonstrated ability to organize and complete work assignments with minimal guidance from others; to understand and apply operating procedures. Experience in a corrections facility providing direct contact with inmates. Knowledge of Microsoft Outlook, Word, Excel, and Access programs.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
If selected as a finalist with the VADOC, candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services
Contact Information
Name: Human Resources
Phone: 804-834-4053
Email: EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: 28 Aug 2026 Eastern Daylight Time
Applications close: 11 Sep 2026 Eastern Daylight Time
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