DescriptionThe Computer Repair Technician (Operations Associate) provides intake, diagnosis, and technical repair work on customer devices based on the team assignment.
What We Will Give You For Your Hard Work- $19/hr
- 401(k) with generous company match and immediate vesting
- Excellent Paid Time off policy
- 80 Hours of Sick Time per year
- 96 Paid Volunteer hours per year
- 10 Paid Holidays per year
- Award winning work environment
- Development Reimbursement of $1000 per year
- Medical, Dental, Vision, and Voluntary Benefits
Essential Functions
- Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
- Complete computer repair process, cleaning, removing, and replacing parts using provided tools
- Complete a thorough quality assurance review of all completed repairs, ensuring technology is working to customer and Vivacity expectations
- Prepare serviced products for shipment, creating boxes and packing to ensure safe and timely delivery
- Maintain organization of designated work stations
- Cross-trained in Production to assist as business dictates
- Present relevant work updates and data to Team Lead
- Perform other duties as assigned by the Team Lead
Knowledge, Skills & Abilities
- Excellent verbal and written communication skills
- Expert technical skills with the ability to assist and train others
- Excellent supervisory and interpersonal skills
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- Extremely proficient with necessary system applications with ability to learn new or updated software
Values
- Carry passion.
- Desire excellence.
- Keep dreaming.
- Build community.
- Be Vivacious.
Education & Experience
- Minimum one year relevant experience required
- Associate's degree or equivalent combination of education and experience preferred
Physical Requirements
- Prolonged periods of sitting or standing as needed to complete repairs
- Ability to work within a high level of noise and some dust
- Ability to lift up to 50 pounds in accordance with product inventory
- Ability to utilize required toolkit as necessary for repairs