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Primera Insurance Jobs in Arizona (NOW HIRING)

Primera

Customer Service Representative

Tempe, AZ · On-site

$15.50 - $21.25/hr

Company-paid life insurance * 401(k) with a company match * PTO accrual & paid holidays Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to ...

Primera

Customer Service Representative

Tempe, AZ · On-site

$15.50 - $21.25/hr

Company-paid life insurance * 401(k) with a company match * PTO accrual & paid holidays Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to ...

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Primera Insurance information

What is the difference between Primera Insurance vs Insurance Agent?

AspectPrimera InsuranceInsurance Agent
CredentialsLicensing required, insurance-specific certificationsLicensing required, often ongoing education
Work EnvironmentOffice-based, customer service, salesFieldwork, client meetings, sales
Industry UsageInsurance companies, agenciesInsurance companies, independent agencies
Primary RoleProviding insurance policies, customer supportSelling insurance policies, client consultation

Primera Insurance typically refers to an insurance company or agency offering various policies, while an Insurance Agent is a professional who sells and manages insurance products for clients. Both roles require licensing and industry knowledge, but Primera Insurance is a company, whereas an Insurance Agent is an individual working within or for such companies.

What are the key skills and qualifications needed to thrive as an Insurance Agent at Primera Insurance, and why are they important?

To thrive as an Insurance Agent at Primera Insurance, you need a strong understanding of insurance products, sales expertise, and relevant state licensing. Familiarity with customer relationship management (CRM) software and quoting tools is typically required. Excellent interpersonal skills, negotiation abilities, and a customer-focused attitude help agents build trust and maintain client relationships. These skills are crucial for meeting sales targets, ensuring regulatory compliance, and providing tailored coverage solutions to clients.

What are some typical challenges faced by insurance agents at Primera Insurance, and how can they be addressed?

Insurance agents at Primera Insurance often face challenges such as meeting sales targets, staying updated on policy changes, and building a strong client base in a competitive market. Overcoming these challenges involves proactive client outreach, continuous professional development, and leveraging company training resources. Collaborating with experienced team members and utilizing digital tools provided by Primera can also help agents streamline their workflow and enhance customer satisfaction.

What is Primera Insurance?

Primera Insurance is an insurance agency that offers a variety of insurance products such as auto, home, renters, and commercial insurance. They work with multiple insurance carriers to help clients find coverage that fits their needs and budget. Primera Insurance aims to provide personalized service and competitive rates for individuals and businesses seeking insurance solutions.
What are popular job titles related to Primera Insurance jobs in Arizona? For Primera Insurance jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Primera Insurance jobs in Arizona look for? The top searched job categories for Primera Insurance jobs in Arizona are:
What cities in Arizona are hiring for Primera Insurance jobs? Cities in Arizona with the most Primera Insurance job openings:
Primera Insurance jobs near you
Customer Service Representative

Customer Service Representative

Primera

Tempe, AZ • On-site

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Join a Team That Values People, Problem-Solving, and Exceptional Service
Are you someone who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment? We're looking for a Customer Service Representative (CSR) to join our team and play an important role in delivering an excellent customer experience to our clients.
This is a great opportunity for someone with strong customer service experience who thrives on communication, teamwork, and staying organized. Experience in homebuilding, cabinetry, construction, or related industries is a plus - but not required. We're happy to train the right person who brings a positive attitude, strong communication skills, and a willingness to learn.
If you're dependable, proactive, and enjoy working with both customers and field teams to find solutions, we'd love to hear from you.
What You'll Do
As a CSR, you'll serve as a key point of contact between customers, service technicians, warehouse teams, and internal departments to ensure service requests are handled efficiently and professionally.
Responsibilities Include:
  • Communicate daily with field service technicians and internal teams to resolve customer service issues
  • Manage service tickets from start to finish to ensure timely completion and follow-through
  • Provide customers with updates and exceptional support throughout the resolution process
  • Maintain accurate records, documentation, and invoicing
  • Coordinate parts orders and material requests as needed
  • Monitor reports and open service requests to help prevent delays and keep projects on track
  • Assist with warehouse coordination, including tracking returned, missing, or rescheduled materials
  • Support team members and contribute to overall department success
  • Identify problems proactively and help drive solutions in a fast-moving environment

What We're Looking For
We're looking for someone who is:
  • Customer-focused, professional, and dependable
  • Organized with strong attention to detail
  • Comfortable managing multiple priorities in a fast-paced office environment
  • A clear and confident communicator who enjoys working collaboratively
  • Solution-oriented with a positive, proactive mindset
  • Able to stay calm under pressure and adapt to changing priorities

Qualifications
Required
  • High school diploma or equivalent
  • Prior customer service experience
  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Attention to detail and ability to maintain confidentiality

Preferred
  • Experience in homebuilding, cabinetry, construction, warranty service, or related industries
  • Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, Excel, and OneDrive

Why Join Us?
  • Supportive and team-oriented work environment
  • Opportunity to learn and grow within a growing industry
  • Medical Dental, and Vision insurance
  • Company-paid life insurance
  • 401(k) with a company match
  • PTO accrual & paid holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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