Prevost Jobs in Tennessee (NOW HIRING)

Responsible for daily operations leading our service team and managing the workload for our Service department. We are seeking an outgoing professional with experience in customer satisfaction, management, and mechanical knowledge. If you love working in a dynamic, engaging, and fast-paced environment, we're excited to discuss this position with you.
Core Responsibilities
   Increase service sales.
   Respect all company policies, safety regulations, rules, and values of Prevost.
   Ensure high quality customer service. 
   Effectively utilize and lead service technicians.
   Contribute to the attainment of company objectives through the efficient use of resources.
   Foster teamwork and positive communication between employees and all business sectors.
   Coordinate training of service technicians and assist with personal development plans.
   Ensure customer satisfaction with repair and support Prevost Red Carpet Policy Standards.
   Monitor operational expenses of service department.
   Supervise service department and team leaders for workload and meeting customer demands.
   Review budgets and assess business needs.

Required Competencies
   Mechanical knowledge
   Ability to estimate a mechanical repair
   Contact customers to fill service schedule
   Financial responsibility of department expenses
   Communicate clearly with customers, managers, and employees. 
   Teamwork/ team building
   Record keeping, research and documentation skills
   Resolve customer discrepancies
   Understand and enforce warranty policy
   Excellent organizational skills
   Intermediate Microsoft Office skills
   Lift up to 51 lbs.

Minimum Education Required
   Minimum High School Education
   Bachelor's Degree preferred
   Minimum of 8 years of industry related knowledge and experience
   Prior Service Manager experience preferred