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Premium Suites Supervisor information

What is a premium suites supervisor?

Premium Suites Supervisors are professionals responsible for overseeing the daily operations and guest experiences within premium suites at venues such as stadiums, arenas, hotels, or event centers. They manage suite attendants, coordinate food and beverage services, ensure high levels of customer satisfaction, and handle any issues that arise during events. Their role is crucial in maintaining the quality and exclusivity expected by premium suite guests, and they often work closely with catering, security, and facility management teams.

What are the key skills and qualifications needed to thrive as a premium suites supervisor?

To thrive as a Premium Suites Supervisor, you need experience in hospitality management, strong organizational abilities, and knowledge of food and beverage operations, often backed by a degree in hospitality or related certifications. Familiarity with point-of-sale (POS) systems, event management software, and health and safety regulations is essential. Exceptional customer service, leadership, and communication skills help you effectively manage staff and exceed guest expectations. These skills ensure seamless suite operations, high client satisfaction, and smooth coordination during high-profile events.

What are some common challenges faced by a premium suites supervisor, and how can they be effectively managed?

A Premium Suites Supervisor often faces challenges such as coordinating high-level service for VIP guests, managing multiple suite attendants, and responding quickly to last-minute requests or issues. Balancing the expectations of demanding clients with operational limitations requires strong communication and problem-solving skills. Success in this role often depends on effective team leadership, anticipating guest needs, and maintaining close collaboration with catering, security, and event management teams. Staying organized and proactive is key to ensuring a seamless premium guest experience.

What is the difference between Premium Suites Supervisor vs Event Coordinator?

AspectPremium Suites SupervisorEvent Coordinator
CredentialsCustomer service experience, hospitality certificationsEvent planning certifications, communication skills
Work EnvironmentSports stadiums, entertainment venuesConferences, weddings, corporate events
Employer & IndustrySports teams, stadiums, entertainment companiesEvent planning firms, venues, corporations

The Premium Suites Supervisor primarily manages premium seating areas in sports or entertainment venues, focusing on guest experience and hospitality. In contrast, an Event Coordinator plans and executes various events, handling logistics and client needs. While both roles require strong customer service skills, the Supervisor emphasizes hospitality management within a specific venue, whereas the Event Coordinator has a broader event planning scope across different settings.

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Premium Suites Supervisor jobs near you
Infographic showing various Premium Suites Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Luxury Suites Supervisor, Little Caesars Arena

Delaware North

Detroit, MI

$19 - $20/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Delaware North rating

6.2

Company rating: 6.2 out of 10

Delaware North

Based on 159 frontline employees who took The Breakroom Quiz

6.1

Company rating compared to similar companies: 6.1 out of 10

Caterers average

Based on 2,706 frontline employees who took The Breakroom Quiz

The best things about working at Delaware North

  • 77%

    77% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

  • 73%

    73% say they enjoy their job

    say they enjoy their job

Featured by Delaware North, based on 159 Breakroom Quiz responses from their frontline employees

Job description

The opportunity

Delaware North Sportservice is hiring part-time Suites Supervisors to join our team at Little Caesars Arena in Detroit, Michigan. As a Suites Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay $19.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?
  • Oversee inventory and estimates of food and beverage costs
  • Assist with training new front-of-house suite team members for events
  • Oversee set up and breakdown procedures for suites before and after the event
  • Answer any questions guests may have regarding suite service and ensure orders are delivered in a timely manner
  • Inspect suites, kitchen, and storage areas to ensure that health and safety regulations are adhered to
More about you
  • Minimum of 2 years of previous hospitality and high-volume dining experience required
  • Strong knowledge of food and wine
  • Ability to problem-solve and operate in a fast-paced environment
  • Ability to work flexible hours, including nights and weekends
  • No college degree required
Physical requirements
  • Standing and walking for the entire length of the shift
  • Ability to lift up to 35 pounds
Shift details

Events
Evenings

Who we are

Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.


$19.00 - $20.00 / hour

Working at Delaware North

Perks for frontline workers

From Delaware North, via Breakroom

  • Flexible work schedules for all team members

  • Weekly pay for hourly team members

  • Referral bonuses for eligible roles

  • Training and development for all team members

  • Employee assistance program for eligible team members

  • Health, vision and dental insurance for eligible team members

  • 401(k) with up to 4% company match for eligible team members

  • Paid time off and holidays for eligible team members

  • Performance bonuses for eligible team members

  • Paid parental bonding leave for eligible team members

  • Employee discounts (varies by location) for eligible team members

What to expect from working at Delaware North

From Delaware North

About Delaware North, in their own words

From Delaware North

Delaware North is a global leader in the hospitality and entertainment industry. We annually serve more than a half-billion guests across three continents, including at high-profile sports venues, national parks, restaurants, resorts, and casinos. Building on more than a century of partnerships and a commitment to local communities and sustainability, our vision is to delight guests by creating the world’s best experiences today, while reimagining tomorrow.

Delaware North team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup, to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Company values

From Delaware North

  • Lean Forward: we are innovative creators who continually reimagine what’s next
  • Come Together: we work collaboratively with each other and believe in the power of partnership
  • Stand Up: we lead by example, own our decisions and take initiative
  • Do Right: we value integrity and always do the right thing, especially when no one is looking
  • Think Guest: the guest experience is at the heart of everything we do

What Delaware North employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Delaware North logo

About Delaware North

Sourced by ZipRecruiter

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Buffalo, NY, US

Social media

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