Care Team Specialist I
Franklin, TN · On-site
Associates degree (or higher) in biblical studies, theology or equivalent a plus! * Bilingual ... Answer prayer line calls and screens for appropriate support based on caller communication.
Care Team Specialist I
Franklin, TN · On-site
Associates degree (or higher) in biblical studies, theology or equivalent a plus! * Bilingual ... Answer prayer line calls and screens for appropriate support based on caller communication.
Associates degree (or higher) in biblical studies, theology or equivalent a plus! * Bilingual ... Answer prayer line calls and screens for appropriate support based on caller communication.
Associates degree (or higher) in biblical studies, theology or equivalent a plus! * Bilingual ... Answer prayer line calls and screens for appropriate support based on caller communication.
Prayer Line Associate information
What are the key skills and qualifications needed to thrive as a Prayer Line Associate, and why are they important?
To thrive as a Prayer Line Associate, you generally need strong interpersonal skills, a deep understanding of spiritual or religious practices, and often a high school diploma or equivalent. Familiarity with phone systems, call center software, and sometimes basic data entry tools is typically required. Compassion, active listening, emotional intelligence, and the ability to maintain confidentiality make someone stand out in this role. These skills are important because they ensure callers receive empathetic, respectful support and guidance during vulnerable moments.
What are some common challenges faced by Prayer Line Associates, and how can they effectively manage them?
Prayer Line Associates often encounter emotionally intense conversations as they support callers through personal struggles. Managing compassion fatigue while maintaining empathy can be challenging. Effective associates rely on strong listening skills, regular debriefs with supervisors or peers, and personal self-care practices to maintain their well-being. Working as part of a supportive team and accessing ongoing training also helps associates provide consistent, compassionate care to those seeking support.
What are Prayer Line Associates?
Prayer Line Associates are individuals who answer calls or messages from people seeking prayer, spiritual support, or guidance. They listen to callers’ concerns, pray with them, and may provide encouragement or connect them with additional resources if needed. Prayer Line Associates often work for religious organizations, churches, or ministries, and are expected to handle sensitive situations with empathy, confidentiality, and compassion. Their main role is to offer comfort and spiritual care through prayer and supportive conversation.
What is the difference between Prayer Line Associate vs Customer Service Representative?
| Aspect | Prayer Line Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer counseling or religious training | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Call centers, religious organizations, or faith-based settings | Call centers, retail, or corporate offices |
| Industry Usage | Religious and faith-based organizations | Various industries including retail, telecom, and finance |
| Common Search Intent | Seeking roles in faith-based support or prayer line services | Looking for general customer service jobs |
While both roles involve communication skills and call handling, a Prayer Line Associate focuses on providing spiritual support within faith-based organizations, whereas a Customer Service Representative handles general customer inquiries across various industries.
What are popular job titles related to Prayer Line Associate jobs in Tennessee? For Prayer Line Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Prayer Line Associate jobs in Tennessee look for? The top searched job categories for Prayer Line Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Prayer Line Associate jobs? Cities in Tennessee with the most Prayer Line Associate job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
Job description
Overview
Be a Voice of Hope on the other end of the line. This isn't just a role, it's a sacred calling. Every day, people reach out in moments of pain, uncertainty, and searching. A single conversation, and a prayer - can change everything. We are seeking a Pastoral Care Specialist who feels called to meet people in those moments and faithfully point them to God's hope. This position requires a deep passion for serving others and a strong understanding of the teachings of the Bible.
Here's what we're looking for...
*Must be able to work holidays as needed.
Location: On-site in Franklin, TN
Available Schedule: Tuesday - Saturday 2:00pm - 10:30pm or Sunday - Thursday 2:00pm -10:30pm
Want to know more? As a Care Team Specialist I, here are a few things you'd be doing...
What can we offer you?
Why work for K-LOVE?
K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.
"As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is also a religious non-profit organization where all team members contribute to the Company's mission of encouraging our audiences "to have a meaningful relationship with Christ." Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company's Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act."
Qualifications
ious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act."ontact center, crisis lin christian jobs, receptionist, customer service
Be a Voice of Hope on the other end of the line. This isn't just a role, it's a sacred calling. Every day, people reach out in moments of pain, uncertainty, and searching. A single conversation, and a prayer - can change everything. We are seeking a Pastoral Care Specialist who feels called to meet people in those moments and faithfully point them to God's hope. This position requires a deep passion for serving others and a strong understanding of the teachings of the Bible.
Here's what we're looking for...
- Minimum 1 year of hands-on ministry experience required.
- Minimum 1 year of experience working in a customer service environment required.
- Previous ministry training required (volunteer, leadership or staff training)
- Solid understanding of scripture and demonstrate strong knowledge of God's word.
- Able to demonstrate discernment on spiritual issues and have excellent listening skills.
- Excellent interpersonal and communication skills.
- Strong computer skills; MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems. Keyboarding speed of about 45+ WPM.
- Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
- Associates degree (or higher) in biblical studies, theology or equivalent a plus!
- Bilingual skills a plus!
- This is an on-site position, so candidates within commute distance of Franklin, TN preferred.
- Most importantly, someone who is grounded in their faith and passionate about the mission of K-LOVE. (Our Mission, Values & Beliefs)
*Must be able to work holidays as needed.
Location: On-site in Franklin, TN
Available Schedule: Tuesday - Saturday 2:00pm - 10:30pm or Sunday - Thursday 2:00pm -10:30pm
Want to know more? As a Care Team Specialist I, here are a few things you'd be doing...
- Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team.
- Practice the "5Cs" on every call and interaction (where applicable) across all our ministry channels.
- Answer prayer line calls and screens for appropriate support based on caller communication.
- Provide professional and personal experience, demonstrating empathy and care about their struggles, needs, and concerns.
- When necessary, completes prayer edits, and perform other tasks for the ministry.
- Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary.
- When appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls.
- Meet and exceed minimum expectations for work production, quality, and team culture.
- Maintain command of essential Care Team tasks and an understanding of the Care Team ethos.
- Demonstrate proficiency in initial Care Team tasks and responsibilities.
- Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through.
- Collaborate with other departments as appropriate.
- Assure a high level of accuracy when providing information about K-LOVE.
- Effectively collaborate and communicate with peers. Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health.
- Participate in additional training as necessary to keep skills current.
- Maintain a high degree of confidentiality with listener information and records.
- Pastoral Care is a support department and is not closed on holidays. As a result, we generally have a reduced team scheduled on holidays, but it is expected that all team members will share coverage and annual rotations.
What can we offer you?
- Industry leading Medical, Dental & Vision coverage
- Short/long term disability and life insurance
- Robust 401K with company match
- Parental leave with Baby Bonding pay
- Generous PTO, holiday and sick pay
- Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
- Leadership and Career Development Programs
Why work for K-LOVE?
K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.
"As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is also a religious non-profit organization where all team members contribute to the Company's mission of encouraging our audiences "to have a meaningful relationship with Christ." Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company's Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act."
Qualifications
ious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act."ontact center, crisis lin christian jobs, receptionist, customer service