Practice Development Manager Jobs in Peekskill, NY

The Practice Manageris responsible formanaging,overseeingand ensuring the successful administrative,financialand operational aspects of multiple sites while mentoring and training other supervisors and staff.Essentially, aPractice Manager is accountable for delivering a(n):

• Inviting and hospitable environment where the patient feels appreciated, comfortable, and at ease.

• Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs.

• Exceptional collaboration withteamto support the company's mission.

• Providing outstanding mentorship and training to newly hired site staff.

The primary duties and responsibilities of a Practice Manager may include (but not limited to):

Site Management

• Scheduling the supervisors, front desk, scribes, medical assistants, and x-ray technologist for the site (provider staff scheduling is not done by the managers) including operational, PTO, and Payroll hours

• Coordinating and ensuring the cleanliness, appearance, orderliness, and safety of site environment in partnership with the Director of Operations

• Understanding at all timeshow many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged

• Managing openings and closings for all sites within this Manager's scope of responsibility through coordination of the site level staff

• Managing the operations of the site to including the following:

• Bank Deposits

• Patient wait time

• NPS

• Facilities management

• Patientfollow up

• DOH compliance

• Monitoring patient flow, managing ongoing dailyfront and back-officeoperations.

• Ordering supplies and routinely testing equipmentfor quality assurance.

Business and Patient Management

• Interacting with all major vendors, sales representatives, and other visitors to the site

• Liaising with patients to discuss any concernsregardingtheir visit

• Maintaining patient confidentiality in accordancetopolicy and procedure as well as HIPAA requirements

• Monitoring the site expense budget and keeping purchases/expenditures within PNL guidelines

• Inspecting facility for any structural,cosmeticor operational repairs

• Following-upwith corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues in partnership with the on-sitemanagement

• Analyzing and reporting on various business metrics such as, but not limited towait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.

• Creating action plans based on various metricsin an effort todrive change

People Management

• Managing, monitoring, coaching,developingand evaluating performance of all staff on an ongoing basisin accordance withapplicable performance standards Practice Manager will have direct management of Supervisors

• Building strong positive communication and partnerships with clinicians and regional medical leadership to work as a team to enhance the success of the practice

• Implementing,monitoringand taking corrective measures to ensure that the CityMD culture is beingobservedat all times, by all employees

• Ensuring all formal performance reviews of all staff (other than physicians) are completed

• Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed

• Holding departmental meetings and on-site training sessions as needed

• Providing mentorship to new Supervisors as appropriate

Qualifications

A candidate's qualifications will include:

• 4-6 years of management experience (urgent care, medical practice, hospital, with multiple-site responsibility preferred

• Bachelor's Degree in Business Managementor other applicable degree preferred (will consider relevant management experience in lieu of degree)

• Has an entrepreneurial spirit and takes a proactive approach to business operations

• Exceptional patient/customer service skills

• Mustexhibitpassion for outstanding results and compassion for those we work with and serve

• Ability to successfully multitask and manage time efficiently and effectively while paying close attention to detail

• Ability to work in a fast-paced/ever-changing environment andhave the ability toaffect change

• Strong computer skills (knowledge of a PC, Microsoft Office programs)

• Ability to work well in a team environment and be able to navigate through situations and tasks that are outside of straightforward policy and protocol

• Excellent leadership qualities to include exceptional communication skills both verbal and written

• Bilingual a plus

• Basic Life Support (BLS) certificationrequiredat time of hire

Additional Information