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Power Outage Customer Service Jobs (NOW HIRING)

Vistra Energy

Outage Manager

Hanging Rock, OH

The Regional Outage Manager, dedicated to the yearly outage activities of each Power Plant Facility ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

TXU Energy

Outage Manager

Bellingham, WA

The Regional Outage Manager, dedicated to the yearly outage activities of each Power Plant Facility ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

Luminant

Outage Manager

Milford, PA · On-site

The Regional Outage Manager, dedicated to the yearly outage activities of each Power Plant Facility ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

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Power Outage Customer Service information

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$12

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$35

How much do power outage customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for power outage customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What does a power outage customer service representative do?

A Power Outage Customer Service representative assists customers who are experiencing power outages by providing information, logging outage reports, and offering updates on restoration times. They act as a communication bridge between utility companies and customers, helping to address concerns, answer questions, and coordinate solutions. They may also help with billing inquiries related to outages and guide customers through safety protocols during outages. Their primary goal is to ensure customers receive timely and accurate information while maintaining excellent service standards.

What are the key skills and qualifications needed to thrive as a power outage customer service representative?

To thrive as a Power Outage Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, outage management systems, and basic utility industry protocols is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills for assisting distressed customers. These skills and qualities are important to ensure accurate information delivery, efficient issue resolution, and positive customer experiences during stressful outage situations.

How does a power outage customer service representative typically collaborate with field crews and technical teams during an outage?

Power Outage Customer Service representatives play a crucial liaison role during outage events. They gather information from affected customers, log detailed reports, and quickly relay critical data to field crews and technical teams to prioritize and address issues. Representatives also keep customers informed with real-time updates, ensuring clear communication between all parties. This collaborative approach helps restore power efficiently and maintains customer trust during service interruptions.

What is the difference between Power Outage Customer Service vs Power Line Technician?

AspectPower Outage Customer ServicePower Line Technician
CredentialsCustomer service training, sometimes basic technical knowledgeElectrical certifications, lineman training, safety certifications
Work EnvironmentCall centers, customer support offices, sometimes field visitsOutdoor, high-voltage environments, utility poles, and underground lines
Employer & IndustryUtility companies, customer service centersUtility companies, electrical contractors
Primary FocusAssisting customers during outages, providing information, troubleshootingRepairing, maintaining, and installing power lines and infrastructure

Power Outage Customer Service representatives focus on assisting customers during outages, providing information, and troubleshooting issues remotely or in call centers. In contrast, Power Line Technicians work outdoors on electrical infrastructure, performing repairs and maintenance. Both roles are essential in the utility industry but require different skills, certifications, and work environments.

Is remote power outage customer service a stressful job?

Power outage customer service jobs can be stressful due to high call volumes, urgent situations, and the need for quick problem-solving. Working remotely may reduce some stressors related to commuting but requires strong communication skills and the ability to handle challenging customer interactions under pressure.

What are popular job titles related to Power Outage Customer Service jobs?

For Power Outage Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Power Outage Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Journeyman Electrician

Mount Pleasant, MI • On-site

Apcom Electric & Power Systems
Construction • 1 - 10 employees
Learn more about Apcom Electric & Power Systemsexternal

$70K/yr

Other

Medical, Retirement, PTO

Posted 15 days ago

Job description

Job Description
Job Description

About Us:
Apcom Electric & Power Systems is a Power Pro Premier Generac generator installer in Mid and West Michigan market. We pride ourselves on providing quality, safe and efficient installations that give our customers peace of mind during power outages.

What We Offer:

  • Competitive pay: Guaranteed starting base salary of $70,000 (Compensations will be based on experience).
  • Benefits: Health insurance, Simple IRA matching, and paid time off.
  • Professional growth: Ongoing training and certification support.

Responsibilities:

  • Installation of the ATS and service/panel upgrades as necessary to install a generator to NEC standards and Generac guidelines.
  • Troubleshoot electrical issues and ensure compliance with local codes.
  • Provide excellent customer service and maintain a professional appearance.

Requirements:

  • Journeyman license required
  • Strong knowledge of National Electrical Code (NEC).
  • Reliable transportation and a clean driving record.
  • Apcom is a Drug Free work environment.

How to Apply:

Join our Team and help us "Provide Alternate Power Safely".

Company Description

Apcom Electric & Power Systems is a Power Pro Premier Generac generator installer in Mid and West Michigan market. We pride ourselves on providing quality, safe and efficient installations that give our customers peace of mind during power outages.

Company Description
Apcom Electric & Power Systems is a Power Pro Premier Generac generator installer in Mid and West Michigan market. We pride ourselves on providing quality, safe and efficient installations that give our customers peace of mind during power outages.

Apply