Customer Service Representative
Chicago, IL · On-site
$40K - $45K/yr
If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.
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Customer Service Representative
Chicago, IL · On-site
$40K - $45K/yr
If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.
Postnet information
See Chicago, IL salary details
$15.85 - $17.45
10% of jobs
$17.45 - $19.05
6% of jobs
$19.05 - $20.64
7% of jobs
$20.99 is the 25th percentile. Wages below this are outliers.
$20.64 - $22.24
7% of jobs
$22.24 - $23.84
11% of jobs
The median wage is $25.44 / hr.
$23.84 - $25.44
9% of jobs
$25.44 - $27.04
11% of jobs
$27.04 - $28.63
13% of jobs
$28.79 is the 75th percentile. Wages above this are outliers.
$28.63 - $30.23
16% of jobs
$30.23 - $31.83
6% of jobs
$31.83 - $33.43
4% of jobs
$15
$25
$33
How much do postnet jobs pay per hour?
As of Jul 30, 2026, the average hourly pay for postnet in Chicago, IL is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $29.71 per hour, depending on experience, location, and employer.
What do you do at PostNet?
A PostNet employee typically handles tasks such as printing, copying, shipping, and packaging documents and parcels. They may also assist customers with design services, use point-of-sale systems, and maintain store cleanliness and organization. Strong customer service skills and familiarity with office equipment are often required.
How much does PostNet pay?
PostNet employees' pay varies depending on the position, location, and experience. Entry-level roles such as customer service or shipping associates typically earn around minimum wage to $15 per hour, while managerial positions can pay higher. Compensation may also include benefits like flexible schedules and employee discounts.
What are the key skills and qualifications needed to thrive as a PostNet Center Associate, and why are they important?
To thrive as a PostNet Center Associate, you need strong customer service skills, attention to detail, and basic knowledge of shipping and printing processes, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, shipping carrier software, and print production equipment is typically required. Excellent communication, problem-solving abilities, and a friendly attitude help you build customer relationships and resolve issues efficiently. These skills ensure smooth daily operations, high customer satisfaction, and the ability to manage multiple tasks in a fast-paced environment.
What are the most common challenges faced by employees working at PostNet centers, and how can they be addressed?
Employees at PostNet centers often juggle a variety of tasks, from assisting customers with printing and shipping to managing inventory and handling point-of-sale transactions. A common challenge is balancing the fast-paced environment with the need for accuracy and excellent customer service. To address these challenges, effective time management, strong communication skills, and familiarity with PostNet's systems are essential. Ongoing training and support from team members also help new employees adapt and thrive in this dynamic setting.
What is a PostNet employee?
A PostNet employee works at a PostNet center, which is a franchise offering services such as shipping, printing, mailbox rentals, and business solutions. Employees might assist customers with packing and shipping parcels, printing documents, designing marketing materials, and managing mailboxes. Their role is to provide excellent customer service and help both individuals and businesses with their logistical and printing needs. PostNet employees are often cross-trained to handle a variety of tasks within the store.
What is the difference between Postnet vs Mail Carrier?
| Aspect | Postnet | Mail Carrier |
|---|---|---|
| Required Credentials | None specific, but familiarity with postal services helpful | Valid driver's license, sometimes a postal certification |
| Work Environment | Post office, retail stores, or delivery routes | On the road, delivering mail in neighborhoods |
| Employer & Industry Usage | Postal service, courier companies | United States Postal Service, private delivery firms |
| Common Search & Comparison | Postnet vs Mail Carrier |
Postnet primarily refers to a barcode system used for mail tracking, while Mail Carrier is a job role responsible for delivering mail. Both are integral to postal services but serve different functions. Mail Carriers physically deliver mail, often requiring a valid driver's license and familiarity with delivery routes. Postnet codes are used to streamline sorting and tracking but do not involve direct customer interaction. Understanding these differences helps clarify their roles within the mailing and delivery industry.
Is PostNet still in business?
PostNet is a franchise that provides printing, shipping, and marketing services. Many locations are still operational, but availability varies by region, so it is advisable to check with local branches for current status.
What do you need for PostNet?
To work at PostNet, applicants typically need a high school diploma or equivalent, good customer service skills, and basic computer proficiency. Depending on the position, additional skills such as shipping, printing, or sales experience may be beneficial. Some roles may require a background check or specific certifications related to shipping or printing equipment.
What are popular job titles related to Postnet jobs in Chicago, IL? For Postnet jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Postnet jobs in Chicago, IL look for? The top searched job categories for Postnet jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Postnet jobs? Cities near Chicago, IL with the most Postnet job openings:
$40K - $45K/yr
Full-time
Medical, Dental, Retirement, PTO
Posted 10 days ago
Job description
Benefits:
BENEFITS/PERKS:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
WHAT WE EXPECT OF YOU:
WHAT YOU BRING TO THE TABLE:
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free food & snacks
BENEFITS/PERKS:
- Competitive base Compensation plus commissions on the revenue
- Flexible Scheduling
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
WHAT WE EXPECT OF YOU:
- Serve as the primary internal representative of the organization.
- Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
- Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
- Knowledge and experience in a printing shop would be preferred
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
- Print shop experience preferred but not required
- Fun person with positive attitude with customers
- Adobe suite design experience preferred.
- Someone who is coachable and has a desire to learn new things everyday
- Experience conducting customer needs assessments in detail, asking questions, self starter and evaluating customer satisfaction
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal proactive communication skills
- Strong organizational skills, highly organized on emails and workloads
- Desire to continuously look for ways to help people going extra mile with our customers and staff
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.