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Portal Administrator Jobs in Springfield, VA (NOW HIRING)

CGI Inc.

ServiceNow Portal Developer, Senior

Arlington, VA · On-site

$62 - $85.50/hr

ServiceNow Portal Developer, Senior Category: Cyber Security Main location: United States, Virginia ... Work closely with UI/UX designers, administrators, business analysts, and other stakeholders to ...

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Portal Administrator information

What is a portal administrator?

Portal Administrators are IT professionals responsible for managing, configuring, and maintaining web portals, which are centralized platforms that provide users with access to various applications, information, and services. Their role involves user management, security settings, troubleshooting, software updates, and ensuring the portal runs efficiently and securely. They often work closely with developers, content managers, and end-users to customize features and resolve technical issues. Portal Administrators play a key role in enhancing user experience and supporting business operations through reliable portal functionality.

What are the key skills and qualifications needed to thrive as a portal administrator?

To thrive as a Portal Administrator, you need a solid background in information technology, web administration, and often a degree in computer science or a related field. Familiarity with content management systems (CMS), portal platforms like SharePoint or Liferay, and experience with user management and security protocols is typically required. Strong problem-solving skills, effective communication, and attention to detail help Portal Administrators excel in managing user requests and system updates. These skills and qualities ensure the smooth operation, security, and user satisfaction of organizational web portals.

What are some common challenges portal administrators face when managing user access and permissions?

Portal Administrators often encounter challenges in balancing security with user convenience when managing access and permissions. Ensuring that users have the appropriate level of access without granting excessive privileges requires careful configuration and regular audits. Additionally, administrators must stay updated on evolving security protocols and compliance requirements to protect sensitive information. Effective communication with stakeholders is also essential to understand their needs and promptly resolve access-related issues.

What is the difference between Portal Administrator vs Content Management System (CMS) Administrator?

AspectPortal AdministratorContent Management System (CMS) Administrator
CredentialsIT certifications, such as CompTIA or Microsoft certificationsIT certifications, often including CMS-specific certifications like Adobe or WordPress certifications
Work EnvironmentWeb portals, intranet sites, enterprise portalsWebsite backends, content platforms, digital content management systems
Employer & IndustryCorporations, government agencies, educational institutions

Both roles involve managing digital platforms, but Portal Administrators focus on maintaining enterprise portals and intranet systems, while CMS Administrators specialize in managing website content through content management systems. The roles often overlap in technical skills and certifications, but their primary focus and work environments differ.

What does a portal administrator do?

A portal administrator manages and maintains online portals or web platforms, ensuring they run smoothly, are secure, and are accessible to users. They handle tasks such as user management, content updates, troubleshooting technical issues, and implementing security protocols, often using administrative tools and requiring knowledge of web technologies. Strong problem-solving skills and familiarity with system security are essential for this role.

What cities near Springfield, VA are hiring for Portal Administrator jobs?

Cities near Springfield, VA with the most Portal Administrator job openings:

Portal Administrator jobs near you
Infographic showing various Portal Administrator job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

ServiceNow Portal Administrator, Senior

CGI

Arlington, VA • On-site

Other

Retirement, PTO

Re-posted 24 days ago

CGI rating

7.1

Company rating: 7.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

150th of 225 rated it services

Job description

Servicenow Portal Administrator

Position Description: CGI Federal has an exciting opportunity for a ServiceNow Portal Administrator within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The ServiceNow Portal Administrator is responsible for the configuration, development, maintenance, and support of the ServiceNow platform, including user management, workflow automation, and module administration to ensure smooth, efficient, and secure IT services. Key duties include collaborating with stakeholders to gather requirements, designing and implementing solutions, performing platform upgrades and maintenance, creating dashboards and reports, and providing technical support to end-users.

This position is located in USA VA Arlington, however, a hybrid working model is acceptable.

Your future duties and responsibilities:

  • Platform Administration: Administer user access, roles, and permissions, perform system health checks, and monitor platform performance.
  • Configuration and Customization: Configure workflows, business rules, UI policies, and client scripts to meet business requirements.
  • Module Support: Manage and maintain various ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and Service Catalog.
  • Development: Develop and implement custom applications, integrations with other systems, and custom reports as needed.
  • Stakeholder Collaboration: Partner with business stakeholders to understand their needs, gather requirements, and translate them into technical solutions.
  • Maintenance & Upgrades: Perform regular system maintenance, including patching, hotfixes, and version upgrades, while ensuring customizations remain functional.
  • Troubleshooting & Support: Troubleshoot and resolve platform-related issues, providing technical support to end-users.
  • Documentation: Create and maintain detailed documentation for system configurations, processes, and procedures.
  • Performance Analytics: Develop and manage operational metrics reporting and dashboards, utilizing tools like Performance Analytics.
  • Testing: Develop, validate, and execute test plans for new features and enhancements before deployment.

Required qualifications to be successful in this role:

  • Education and/or Experience: Bachelor's degree and/or 5 to 10 years of experience
  • Security Clearance: TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired
  • ServiceNow Certification: ServiceNow Certified System Administrator (CSA) certification is often a requirement.
  • Experience: 2-5 years of experience in ServiceNow system administration, covering design, development, and implementation.
  • Technical Knowledge: Strong understanding of ServiceNow platform architecture and various modules (ITSM, CSM, ITOM, etc.).
  • ITIL/ITSM: In-depth knowledge of ITIL/ITSM processes and how to implement them in the ServiceNow platform.
  • Scripting: Experience with advanced scripting, including business rules, client scripts, and UI actions.
  • System Integrations: Experience with integrations, including Active Directory, LDAP, and SSO.
  • Soft Skills: Excellent verbal and written communication, strong analytical and problem-solving skills, attention to detail, and the ability to manage multiple projects.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $200,000.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

  • Competitive compensation
  • Comprehensive insurance options
  • Matching contributions through the 401(k) plan and the share purchase plan
  • Paid time off for vacation, holidays, and sick time
  • Paid parental leave
  • Learning opportunities and tuition assistance
  • Wellness and Well-being programs

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