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Waitstaff

The Briarwood Community – Worcester, MA

About The Briarwood Community

Proudly rated the #1 Continuing Care Retirement Community in Massachusetts by Newsweek Magazine for the past three years, The Briarwood Community offers a supportive, mission-driven environment where employees are respected, valued, and empowered to succeed.

Join a collaborative team where your work directly supports exceptional resident service and a welcoming dining experience.

Why Join Us?

• Weekly Pay
• Paid time off and holidays
• Health, dental, vision, life, and disability insurance (based on eligibility)
• 401(k) retirement plan with employer match
• Meal discounts and Employee Assistance Program
• Free access to indoor lap pool, fitness center, and sauna
• Supportive, collaborative team environment in a beautiful, well-maintained community

Position Summary

The Waitstaff is responsible for providing courteous, professional table service to residents and guests while supporting a welcoming, comfortable, and enjoyable dining experience. This position assists with dining room setup, meal service, cleanliness, sanitation, and other daily dining operations.

The Waitstaff works closely with the Dining Services Team to ensure meals are delivered promptly and accurately, dietary preferences are followed, and residents and guests receive exceptional hospitality and service.

Position Type: Part Time

Hourly Rate: $15.50 per hour

Schedule: 16–20 hours per week; typically Monday through Saturday, 3:30–7:30 pm, and Sunday, 10:00 am–2:00 pm. Some flexibility may be required based on community needs.

Responsibilities

• Provide courteous, professional, and attentive table service to residents and guests.
• Set up dining areas, including linens, place settings, beverage stations, and other service items.
• Deliver meals and beverages promptly and accurately while ensuring dietary preferences and service requirements are followed.
• Maintain cleanliness, organization, and sanitation of dining rooms, service areas, tables, and equipment.
• Assist with dining room preparation and breakdown before and after meal service.
• Communicate professionally and effectively with residents, guests, and members of the Dining Services Team.
• Respond to resident and guest requests in a timely, respectful, and service-oriented manner.
• Support a welcoming and comfortable dining environment that promotes resident satisfaction.
• Follow all applicable food safety, sanitation, dining service, and community policies and procedures.
• Work collaboratively with the Dining Services Team to ensure efficient and consistent meal service.
• Demonstrate flexibility and a team-oriented approach by assisting with operational needs, special events, community initiatives, and other responsibilities as business needs require.
• Perform other duties and special projects as assigned.

Qualifications

Required

• Strong customer service and communication skills
• Ability to interact professionally and respectfully with residents, guests, and team members
• Ability to work effectively in a fast-paced dining environment
• Strong attention to detail and ability to follow instructions
• Commitment to providing exceptional hospitality and resident service
• Ability to work collaboratively as part of a team

Preferred

• Previous waitstaff, dining services, hospitality, or customer service experience
• Experience with POS systems or other hospitality tools
• Previous experience working in a senior living, healthcare, or hospitality environment
• Patient, friendly, and service-focused approach
• Ability to adapt to changing schedules and priorities
• Commitment to teamwork, professionalism, and exceptional resident service

About Our Community

The Briarwood Community is a nonprofit Continuing Care Retirement Community (CCRC) serving older adults throughout the Greater Worcester area since 1984.

Our campus includes independent living, assisted living, memory care, and skilled nursing services — all designed to support residents through every stage of retirement living.

At Briarwood, our employees are part of a compassionate team dedicated to enhancing the physical, social, and spiritual well-being of every resident we serve. As Waitstaff, you play an important role in creating a warm, welcoming dining experience that supports resident satisfaction and community well-being.

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