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Service Manager

Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.

The Service Manager is responsible of the oversight for a variety of maintenance tasks: performing make-readies, HVAC, plumbing & electrical, pool maintenance, carpentry, sheetrock, painting, grounds maintenance, expediting service requests and all associated maintenance tasks required to ensure the health, safety and comfort for residents. The Service Manager is responsible for creating and maintaining excellent public relations for the corporation and for the community as well as leading the service team and planning out onsite projects, delegating tasks and managing all maintenance related issues.

Responsibilities:

• Manages the physical operations of the community including but not limited to Housekeeping, grounds and capital projects, HVAC, appliances, maintenance equipment, external contractors, plumbing, pool operations, and electrical systems.
• Constant communication with all team members regarding maintenance needs; ensures timely response to requests.
• Partners with vendors, and outside contractors to review and/or develop renovation and new construction plans as needed
• Monitors and maintains proper inventory levels; partners with Community Manager to authorize purchase orders for supplies and equipment.
• Ensures all fire and safety inspections are completed.
• Responsible for property following all safety policies, procedures, and regulations and is knowledgeable with city and state building codes to ensure compliance
• Independently work and manage assigned work while overseeing a team. 
• Alongside Community Manager, Implements and monitors department budget; manages expenses within approved budget constraints.
• Trains, supervises, motivates, and develops maintenance team; manages schedules and workflow.
• Supervises all work orders and make ready apartments are completed in a timely fashion to ensure resident satisfaction as well as ensuring all Grounds are to company standard.
• Supervises all Pool Maintenance: Backwash filters. Vacuum pool. Skim pool. Maintain required chemical levels.

Requirements:

• Minimum of 2-3 years experience as Service/Maintenance Manager or Supervisor.
• Experience in working independently and managing assigned work while overseeing a team.  
• General education: High School diploma or equivalent is preferred.
• Strong experience in leadership and team management skills. 
• Experience in technology and reporting within maintenance/service within multifamily or property management.
• HVAC, EPA and CPO certifications are required. 
• Strong experience in plumbing and HVAC to diagnose and resolve associated issues is required. 
• Past experience with preventative maintenance is a requirement for this role. 
• This position requires "on call" responsibilities as reasonably necessary to lease and deal with maintenance emergencies.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Excellent leadership skills and ability to motivate team members
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities, workflow and delegate tasks
• Be able to work evenings and weekends.
• Ability to work efficiently and effectively on an independent basis.
• Excellent human relation skills: tenant interaction is required.
• Must be willing and able to learn new maintenance technologies.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.

RR Living Values

• Be Your Best. Do Your Best
  • We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.
• Honesty, Integrity, and an Unwavering Commitment to Excellence
  • Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care.
• Empowered Associates, Obsessively Purpose-Driven and Stronger Together
  • Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization. 
• The Magic is in the Details
  • Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.
• Passion and Care Defines Our Team
  • Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.