Polycom Jobs in Chicago, IL (NOW HIRING)

Job Title - Multimedia Support Specialist
Location - Downtown Chicago, IL 60606
Duration - 6+ Months
Position Overview
We are seeking a Multimedia Support Specialist to deliver a high level of customer service and time-sensitive multimedia support for conference centers, executive meeting spaces, and integrated collaboration rooms. This role is responsible for the daily operation, maintenance, troubleshooting, and support of audiovisual and conferencing technologies in a fast-paced, high-visibility corporate environment.
The successful candidate will provide white-glove support for executives, senior leadership, board meetings, confidential events, and critical business meetings requiring professionalism, discretion, and technical excellence.
Key Responsibilities
• Provide day-to-day support, maintenance, and troubleshooting of multimedia and AV equipment in conference centers and meeting rooms.
• Set up, operate, and test audiovisual systems including:
o Flat panels and projectors
o Internal and external laptops
o Microphones
o VOIP / teleconference systems
o Video conferencing systems
o Mobile devices
• Support collaboration platforms and conferencing technologies including Cisco TelePresence, Polycom, WebEx, Microsoft Teams, Skype for Business, and similar tools.
• Coordinate with external vendors, multimedia suppliers, and AV service providers.
• Serve as liaison with business partners, executives, leadership teams, and distinguished guests for technical support during meetings and events.
• Support highly confidential, time-sensitive, and high-profile meetings with urgency and discretion.
• Troubleshoot system issues, software updates, break/fix incidents, and connectivity problems.
• Manage video conferencing bridges and endpoint connectivity where applicable.
• Track requests and incidents through ticketing systems.
• Recommend service improvements, technology enhancements, and cost-saving opportunities.
• Maintain awareness of emerging technologies that can improve workplace productivity and user experience.
Qualifications
• College diploma in a related field or equivalent practical experience.
• 3+ years of experience in IT, AV support, multimedia services, or conference room technology support.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong technical troubleshooting and problem-solving ability.
• Proficiency in Microsoft Office applications.
Required Skills
• Experience supporting AV / multimedia environments.
• Hands-on experience with conferencing systems such as Cisco TelePresence, Polycom, WebEx, Teams, or similar.
• Familiarity with Apple iOS and Android devices.
• Experience with ticketing / service management systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to respond quickly to urgent and ad-hoc requests.
• Ability to work independently with minimal supervision.
• Professional presence when supporting executives and senior leadership.
Preferred Skills
• Experience supporting executive boardrooms or conference centers.
• Exposure to networking concepts related to conferencing systems.
• Knowledge of hybrid meeting room technologies.
Notes:

• Is this position remote or in person? Onsite 
• What will the primary day-to-day responsibilities entail for this person? See Job Description above
• What will the work schedule be for this position? standard business hours
• Will there be OC (on call)? No
• Will there be shift differentials? No
• How many overall years of experience should this person have? 5 
• Do they need any specific certifications or education? No
• If contract to hire what is the conversion rate? N/A
• How many miles per day will the contractor be driving? None
• What radius range should candidates be located from the job location? Commutable distance
• How soon will the candidate review and interviews start? ASAP