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Police Service Representative Jobs in Missouri (NOW HIRING)

Mechanix Wear

Customer Service Rep

Kansas City, MO · On-site

$18 - $20/hr

... police, military, trade professionals, and construction to name a few. Mechanix Wear is THE TOOL ... JOB SUMMARY The Customer Service Representative will provide world-class customer service and ...

North Wilkesboro Speedway

Customer Service Rep

Kansas City, MO · On-site

$15.50 - $21.25/hr

... police, military, trade professionals, and construction to name a few. Mechanix Wear is THE TOOL ... JOB SUMMARY The Customer Service Representative will provide world-class customer service and ...

City of Springfield (MO)

Park Ranger

Springfield, MO

$45K - $81K/yr

T. exam within six months of application deadline OR Two (2) years of experience as a Police Service Representative OR Two (2) years of experience as a Traffic Services Officer OR Two (2) years of ...

City of Springfield, MO

Park Ranger

Springfield, MO · On-site

$45K - $81K/yr

Two (2) years of experience as a Police Service Representative OR * Two (2) years of experience as a Traffic Services Officer OR * Two (2) years of experience as a 911 dispatcher and/or ...

City of Columbia, MO

Police Records Clerk II

Columbia, MO · On-site

$18.87 - $23.22/hr

Provides customer service in person, via phone, and in writing. * Receives non-emergency service ... Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those ...

City of Columbia, MO

Police Records Clerk II

Columbia, MO · On-site

$39K - $53K/yr

Provides customer service in person, via phone, and in writing. * Receives non-emergency service ... Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those ...

City of Columbia, MO

Police Records Clerk I

Columbia, MO · On-site

$17.98/hr

Provides customer service in person, via phone, and in writing. * Receives non-emergency service ... Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those ...

City of Columbia, MO

Police Records Clerk I

Columbia, MO · On-site

$39K - $53K/yr

Provides customer service in person, via phone, and in writing. * Receives non-emergency service ... Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those ...

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Police Service Representative information

See Missouri salary details

$36.6K

$60.7K

$65.2K

How much do police service representative jobs pay per year?

As of Sep 11, 2026, the average yearly pay for police service representative in Missouri is $60,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $64,700.00 per year, depending on experience, location, and employer.

What is a police service representative?

Police Service Representatives are civilian employees who work for law enforcement agencies, assisting with non-emergency calls, processing police reports, and providing information to the public. They often handle administrative tasks, manage records, and serve as a liaison between the public and sworn officers. Their role is crucial in supporting day-to-day police operations and ensuring community members receive timely assistance and information. Police Service Representatives may also help with dispatching, data entry, and other clerical duties, depending on the department’s needs.

What are the key skills and qualifications needed to thrive as a police service representative?

To thrive as a Police Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, law enforcement databases, and multi-line phone systems is typically required. Excellent interpersonal skills, emotional resilience, and the ability to remain calm under pressure help you manage emergency situations effectively. These competencies are vital for ensuring accurate information processing, efficient public service, and support for police operations in high-stress environments.

What are some common challenges police service representatives face when handling emergency and non-emergency calls?

Police Service Representatives often encounter high-pressure situations, as they must quickly assess and prioritize calls that range from minor incidents to critical emergencies. Balancing empathy with efficiency is essential, as callers may be distressed or agitated. Additionally, representatives must accurately gather and relay information to dispatchers and officers, ensuring clarity under stress. Adapting to fast-paced changes in call volume and maintaining composure during peak hours are common challenges in this role.

What is the difference between Police Service Representative vs Police Dispatcher?

AspectPolice Service RepresentativePolice Dispatcher
Required CredentialsHigh school diploma or equivalent; some roles may require certification in customer service or communicationHigh school diploma or equivalent; certification in emergency communication often preferred
Work EnvironmentOffice setting, interacting with the public and police personnelDispatch center, handling emergency calls and radio communication
Employer & Industry UsagePolice departments, government agenciesPolice departments, emergency services
Common Search & ComparisonCustomer service, administrative support roles in law enforcementEmergency communication, radio dispatch roles

Police Service Representatives and Police Dispatchers both support law enforcement agencies but serve different functions. While Police Service Representatives focus on customer service and administrative tasks, Police Dispatchers handle emergency calls and radio communication. Understanding these differences helps in choosing the right career path within law enforcement support roles.

How to become a police service representative?

To become a police service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and often undergo background checks and training. Some positions may require prior customer service experience or certification in law enforcement procedures, and candidates usually must pass written exams and physical assessments.

What qualifications do you need to become a police service representative?

To become a police service representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and often some experience in administrative or public service roles. Some positions may require a valid driver's license and familiarity with law enforcement procedures or computer systems.

What cities in Missouri are hiring for Police Service Representative jobs?

Cities in Missouri with the most Police Service Representative job openings:

Police Service Representative jobs near you
Infographic showing various Police Service Representative job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,659 per year, or $29.2 per hour.

Police Officer - University Police Department

Cape Girardeau, MO • On-site

Southeast Missouri State University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about Southeast Missouri State Universityexternal

Full-time

Re-posted 16 days ago

Southeast Missouri State University rating

8.2

Company rating: 8.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary Police Officer University Police Full Time Primary Responsibilities Protects and serves the students, visitors, faculty, and staff of the Southeast Missouri State University campus Patrols and protects the properties, buildings and grounds of campus Investigates crimes for presentation to municipal and county attorneys for criminal prosecutions Responds to requests for service and campus emergencies Enforces student Code of Conduct and makes referrals to the Office of Student Conduct Conducts patrols and makes routine security checks of campus buildings Performs protective duties to provide police services in assigned areas of campus Provides safety and crime prevention education for the campus community Maintains a valid driver license Maintains Post certification Required Qualifications High school diploma or GED; college coursework or degree a plus Must be Missouri POST certified or have completed an approved academy training program and become Missouri POST certified by first day of employment Must possess a valid Missouri driver license Must be available to work any hours, rotating shifts, days, nights, weekends and holidays; subject to call in as needed Excellent verbal and written communication skills Excellent problem-solving abilities and organizational skills Demonstrated experience and understanding of customer service and community policing philosophy Demonstrated sound judgement in handling sensitive situations with tact, discretion and confidentiality Required Background Check: Must successfully pass all Assessments, Pre-Employment Testing, and Post-Offer Testing which at a minimum will include a criminal background check, polygraph exam and drug testing. Must be 21 years of age, a United States citizen, with no felony convictions of moral turpitude, or misdemeanor domestic violence convictions. Failure to pass will result in the employment offer being revoked.

Required Information & Deadline To Apply: Click on the APPLY button at the top of the page and complete every section of the online application. A letter of interest addressing all position qualifications and a current resume is required. The review of applications will begin immediately.

Additional Information About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society. SEMO Fast Facts SEMO Strategic Action Plan.

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