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Police Service Representative Jobs in Georgia (NOW HIRING)

City of Norcross, GA

POLICE OFFICER

Norcross, GA · On-site

$56K/yr

Contacts are typically to exchange information, provide services, justify matters, interview ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

City of Norcross, GA

POLICE OFFICER

Norcross, GA · On-site

$56K/yr

Contacts are typically to exchange information, provide services, justify matters, interview ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

City of Americus

Police Chief

Americus, GA · On-site

$82K - $126K/yr

The functions listed below are those that represent most of the time spent working in this class ... Provide internal and external leadership relating to law enforcement service delivery and ...

City of Americus, GA

Police Chief

Americus, GA · On-site

The functions listed below are those that represent most of the time spent working in this class ... Provide internal and external leadership relating to law enforcement service delivery and ...

City of Forest Park

SR. POLICE OFFICER

Forest Park, GA · On-site

$58K - $73K/yr

Delivers agendas and paperwork to City Council or Committee representatives. * Gathers, documents ... Performs public service duties; provides general assistance to the public, such as providing ...

City of Thomasville, GA

POLICE OFFICER I

Thomasville, GA · On-site

$46K - $59K/yr

... Services. * Assists other officers as needed. * Performs road checks for routine license/insurance ... Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform ...

City of Thomasville

POLICE OFFICER I

Thomasville, GA

... Services. * Assists other officers as needed. * Performs road checks for routine license/insurance ... Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform ...

City of Thomasville

POLICE OFFICER I

Thomasville, GA · On-site

... Services. * Assists other officers as needed. * Performs road checks for routine license/insurance ... Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform ...

City of Milton, GA

Police Officer (Certified)

Milton, GA · On-site

$59K - $93K/yr

The functions listed below are those that represent the majority of the time spent working in this ... Assists Uniform Patrol in answering calls for service, as needed. * Assists with Crossing guard ...

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Police Service Representative information

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$32.9K

$54.6K

$58.7K

How much do police service representative jobs pay per year?

As of Sep 11, 2026, the average yearly pay for police service representative in Georgia is $54,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $58,300.00 per year, depending on experience, location, and employer.

What is a police service representative?

Police Service Representatives are civilian employees who work for law enforcement agencies, assisting with non-emergency calls, processing police reports, and providing information to the public. They often handle administrative tasks, manage records, and serve as a liaison between the public and sworn officers. Their role is crucial in supporting day-to-day police operations and ensuring community members receive timely assistance and information. Police Service Representatives may also help with dispatching, data entry, and other clerical duties, depending on the department’s needs.

What are the key skills and qualifications needed to thrive as a police service representative?

To thrive as a Police Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, law enforcement databases, and multi-line phone systems is typically required. Excellent interpersonal skills, emotional resilience, and the ability to remain calm under pressure help you manage emergency situations effectively. These competencies are vital for ensuring accurate information processing, efficient public service, and support for police operations in high-stress environments.

What are some common challenges police service representatives face when handling emergency and non-emergency calls?

Police Service Representatives often encounter high-pressure situations, as they must quickly assess and prioritize calls that range from minor incidents to critical emergencies. Balancing empathy with efficiency is essential, as callers may be distressed or agitated. Additionally, representatives must accurately gather and relay information to dispatchers and officers, ensuring clarity under stress. Adapting to fast-paced changes in call volume and maintaining composure during peak hours are common challenges in this role.

What is the difference between Police Service Representative vs Police Dispatcher?

AspectPolice Service RepresentativePolice Dispatcher
Required CredentialsHigh school diploma or equivalent; some roles may require certification in customer service or communicationHigh school diploma or equivalent; certification in emergency communication often preferred
Work EnvironmentOffice setting, interacting with the public and police personnelDispatch center, handling emergency calls and radio communication
Employer & Industry UsagePolice departments, government agenciesPolice departments, emergency services
Common Search & ComparisonCustomer service, administrative support roles in law enforcementEmergency communication, radio dispatch roles

Police Service Representatives and Police Dispatchers both support law enforcement agencies but serve different functions. While Police Service Representatives focus on customer service and administrative tasks, Police Dispatchers handle emergency calls and radio communication. Understanding these differences helps in choosing the right career path within law enforcement support roles.

How to become a police service representative?

To become a police service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and often undergo background checks and training. Some positions may require prior customer service experience or certification in law enforcement procedures, and candidates usually must pass written exams and physical assessments.

What qualifications do you need to become a police service representative?

To become a police service representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and often some experience in administrative or public service roles. Some positions may require a valid driver's license and familiarity with law enforcement procedures or computer systems.

What cities in Georgia are hiring for Police Service Representative jobs?

Cities in Georgia with the most Police Service Representative job openings:

Police Service Representative jobs near you
Infographic showing various Police Service Representative job openings in Georgia as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,604 per year, or $26.3 per hour.

Gwinnett County Police Officer

Lawrenceville, GA • On-site

Gwinnett County Police Department
Public Administration • 10K+ employees
Learn more about Gwinnett County Police Departmentexternal

$36K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 hours ago

Gwinnett County rating

8.4

Company rating: 8.4 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

Job description

Company Description
The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the Northeastern quadrant of the Atlanta Metropolitan area. The Department currently has an authorized strength of 758 sworn officers supported by 307 civilian employees with the responsibility of providing law enforcement services to over 800,000 residents within an area of 437 square miles. We have a state of the art training facility with a driving course and shoot house. The department has 5 divisions, allowing for plenty of opportunity for mobility. You will have exciting opportunities to work in specialized units such as D.U.I., Motors, K-9, Criminal Investigations, and Narcotics Investigations, just to name a few. The starting salary for the department starts at $36,074.
Benefits:
  • Medical, dental, vision, prescription drug program and wellness programs.
  • Shared cost retirement plans and deferred compensation for your retirement needs.
  • 12 paid holidays per year, 13 days Annual Leave per year, 13 days Sick Leave and compensation for required military duty and jury duty.
  • 3% pay increase for Associates Degree and 6% pay increase for Bachelor's Degree.
  • Tuition reimbursement
  • Take home vehicle for every officer upon graduation of the Police Academy.
  • All uniforms and equipment are issued.

Job Description
TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)
  • Assists with enforcing County and state laws when deemed necessary to provide a safe environment for the public.
  • Assists with the preparation of reports on crimes, violations and accidents committed within the County.
  • Assists in providing help to crime victims and the general public.
  • Assists in performing security checks of closed businesses and residential areas.
  • Assists in maintaining County car, uniforms, weapons and county property.
  • Attends and testifies in court on behalf of the County.
  • Performs other duties of a similar nature or level.

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

What Gwinnett County employees say

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