Police Job Jobs in Repentigny, QC (NOW HIRING)

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job Summary

The Analyst, Communication Centre is responsible for providing 24/7 radio dispatching and response to CN Police. The role provides the public and various CN departments with the appropriate and necessary assistance to effectively and safely handle emergency situations urgently.

Main Responsibilities Communication Support Services

       Provide communication and support services to all CN Police staff

       Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to police or other emergency services as required

       Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls

       Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur

       Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants

       Prioritize incoming telephone calls

       Coordinate actions between local emergency services and CN forces

       Monitor CN Police Officers' safety

Liaise Between Local Emergency Services and CN

       Maintain regular communication with multiple stakeholders both internal and external to CN in order to address situations that arise (e.g. derailments, trespassing)

       Ensure communication of information is relayed accurately and in a timely manner

       Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan

Working Conditions

The role is carried out in an office environment and requires working a rotating shift, depending on the operational needs of CN Police Communication Center Dispatcher (CNPCC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on-call to respond to critical incidences 24/7. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. 

Requirements Experience

       Minimum 1 to 3 years of experience

Computer Aided Dispatching*

       Previous experience in computer aided dispatching*

       Call center experience*

       Radio communications experience*

        Customer service experience*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

       High School Diploma or equivalent experience

       English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification*

*Any designation for these above would be considered as an asset

Competencies

       Identifies risks and anticipates impacts to ensure a safe and secure environment

       Cultivates relationships to proactively support customers' supply chain needs or those that support them

       Shares timely information within and across functions to get things done effectively

       Inspires others with impactful communications and adapts to the audience

       Makes informed and timely decisions to get things done

       Deals with pressure and change by staying calm to quickly adapt to changes

       Collaborates with key internal stakeholders to enable higher productivity

       Time Management

Technical Skills/Knowledge

       Knowledge of computer aided dispatching systems*

       Excellent typing skills (testing required)

       General Microsoft computer skills (testing required)

       Ability to look at multiple screens simultaneously

       Knowledge of the CPIC Systems*

*Any knowledge for any of the above would be considered as an asset