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Platform Support Manager Jobs in California (NOW HIRING)

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IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional ... Experience managing Service Desk operations and ticketing platforms. * Strong knowledge of ...

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Platform Engineer

San Francisco, CA · On-site

$166K - $193K/yr

In this role, you will focus on driving proactive system improvements, managing relational database ... platform support, and mentor junior team members. • Reliability Operations: Participate in ...

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Platform Support Manager information

What cities in California are hiring for Platform Support Manager jobs?

Cities in California with the most Platform Support Manager job openings:

Application Production Support Manager

Los Angeles, CA • On-site

IT America Inc
Software Development • 201 - 500 employees
Learn more about IT America Incexternal

Contractor

Re-posted 22 days ago

Job description

Position: Application Production Support Manager

Location: Los Angeles, CA (Onsite - Local candidates preferred)

Duration: Long term contract

Job Responsibilities:

  • Ensure SLA compliance and maintain high availability of business-critical applications/systems
  • Take ownership of application downtime incidents and act as the primary escalation point during outages
  • Leverage a strong development background to understand application behavior, logs, and issue diagnosis
  • Possess thorough understanding of Software Development Life Cycle (SDLC) to align support with build, release, and production cycles
  • Manage major incidents with clear, timely stakeholder communication
  • Oversee end-to-end application support lifecycle (incident, problem, change coordination)
  • Use tools like ServiceNow for ticket tracking, prioritization, and SLA monitoring
  • Perform issue triage with leads/technical teams to identify root causes and drive resolution
  • Lead cross-functional teams (L2/L3, infra, vendors) for efficient incident management
  • Plan and execute preventive & corrective maintenance
  • Track and improve incident trends, recurring issues, and service performance
  • Develop MIS/operational reports and dashboards (Excel)
  • Drive service reviews and continuous improvement initiatives
  • Maintain documentation, SOPs, and service logs
  • Demonstrate strong stakeholder management across business and IT teams
  • Mentor team on incident handling, RCA quality, and support best practices

Required Skills & Qualifications:

  • 10+ years of experience in Application/Production Support or IT Operations
  • Strong experience in incident management, problem management, and change management
  • Hands-on experience with ServiceNow (or similar ITSM tools) for ticketing and SLA tracking
  • Solid understanding of L2/L3 support models and escalation handling
  • Experience with log analysis, debugging, and root cause analysis (RCA)
  • Background in software development (Java, .NET, Python, or similar) is highly preferred
  • Good understanding of databases (SQL/NoSQL) and ability to write/debug queries
  • Familiarity with monitoring tools (Splunk, Dynatrace, AppDynamics, etc.)
  • Experience working in high-availability / 24x7 production environments
  • Knowledge of cloud platforms (AWS, Azure, or GCP) is a plus
  • Strong understanding of SDLC, release management, and deployment cycles
  • Experience coordinating with cross-functional teams (infra, Dev, QA, vendors)
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Experience in creating reports, dashboards, and service metrics (Excel or BI tools)
  • ITIL certification (preferred)