Platform Operations Manager Jobs in Hamilton, AL

The Staff Pad is proud to partner with a reputed healthcare provider in Russellville, AL and we are looking to hire a experienced Revenue Cycle Liaison to serve as the primary link between on-cycle revenue cycle teams and external revenue cycle vendors. In this role, you will coordinate vendor requests, routes claim and account-related actions to the appropriate internal teams, and ensures timely resolution to support accurate reimbursement. Success in this role requires strong organizational skills, cross-functional communication, and a solid understanding of the end-to-end revenue cycle.

What You'll Do Key Responsibilities The following responsibilities represent the core functions of this role. Additional duties may be assigned as needed. Serve as the primary contact for all revenue cycle vendor requests, reviewing and triaging inbound requests Maintain a tracking log for vendor requests, documenting status, ownership, timelines, and resolutions Route vendor requests to the appropriate internal teams with clear action items and deadlines Monitor open requests daily and escalate overdue items to leadership Confirm completion of vendor requests and provide same-day resolution updates Coordinate claim and account-level activities, including corrected claims, documentation, authorizations, and required follow-up Coordinate the creation, review, distribution, and archiving of revenue cycle reports Fulfill approved vendor report requests and maintain documentation of all report distributions Manage user access for revenue cycle systems, including new accounts, role changes, and terminations Maintain an up-to-date user access roster for all revenue cycle platforms Submit, track, and confirm system access requests with vendors and IT partners Ensure timely processing of user access terminations and escalate delays when necessary Monitor system updates, payer policy changes, and workflow modifications, coordinating staff communications and maintaining change logs Track system updates, payer policy changes, clearinghouse updates, and workflow modifications Assess operational impacts of updates and coordinate timely staff communications Maintain a change log documenting system updates, communications, and follow-up actions Partner with leadership to ensure staff receive updates before new processes or system changes take effect Maintain knowledge of revenue cycle vendors, services, timelines, and internal workflows Represent the revenue cycle team in vendor meetings, documenting outcomes and action items Ensure compliance with HIPAA, privacy regulations, and hospital security policies Keep leadership informed of vendor activity, unresolved issues, access management, and operational concerns Maintain organized documentation within SharePoint or the designated document management system Work collaboratively with internal teams and external vendor partners; no direct supervisory responsibilities Perform other duties as assigned What We Are Looking For Education & Experience: Associate's degree in Healthcare Administration, Business, Health Information Management, or a related field preferred; equivalent experience considered 1-2 years of healthcare revenue cycle experience, including billing, accounts receivable, cash posting, or vendor coordination Strong knowledge of revenue cycle processes & Proficiency in MS Office Suite Experience with practice management and patient accounting systems (eCW, Medhost, TruBridge, Athena) preferred Familiarity with clearinghouse platforms (Availity, Waystar), ERA/835 files, payer portals, user access management, and reporting tools preferred Additional Skills & Attributes Excellent organizational, written, verbal, and cross-functional communication skills Vendor relationship management, project coordination, and problem resolution High attention to detail with the ability to manage confidential information and system access securely Ability to manage multiple priorities in a fast-paced environment & to participate in virtual and occasional on-site meetings with vendors and internal teams Proficiency with standard office technology and digital document management Comfortable with extended computer use and sedentary office work What You Can Expect Exceptional patient care starts with a team that feels valued, supported, and empowered - backed by comprehensive compensation and benefits every step of the way Benefits Medical, Rx, Dental, Vision, Life & AD&D Insurance Retirement Plans PTO, Leave of Absence Maternity/Disability Leave Flexible Spending Account Join a team that values collaboration, accountability, and professional growth.

If you're looking for an opportunity to make a meaningful impact while advancing your career with a respected healthcare organization, we'd love to hear from you. Apply today!