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Pittsburgh Transit Customer Service Jobs (NOW HIRING)

MTM Transit

Customer Service Representative

Eugene, OR · On-site

$18.50/hr

MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. **All candidates must reside in Eugene, OR or surrounding cities in Lane County to be ...

MTM Transit

Customer Service Representative

Eugene, OR · On-site

$18.50/hr

MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. **All candidates must reside in Eugene, OR or surrounding cities in Lane County to be ...

MTM Transit

Customer Service Representative

Mojave, CA · On-site

$19.89/hr

Make a Difference At MTM Transit, you're not just part of a team-you're at the heart of a movement ... The CSR is the front-line representative of the Company. Service: Kern Transit Location:

New

Arias Agency

Customer Service Management

Morgantown, WV

$45K - $86K/yr

Customer Service Management We are HIRING NOW! In the last few months we have developed two new ... Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post ...

Arias Agency

Customer Service Manager

Morgantown, WV

$45K - $86K/yr

Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post ... Customer Service Education Not Specified Experience Not Specified Manages Others Not Specified ...

Arias Agency

Customer Service Management

Canonsburg, PA

$45K - $86K/yr

Customer Service Management We are HIRING NOW! In the last few months we have developed two new ... Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post ...

Arias Agency

Customer Service Manager

Canonsburg, PA

$45K - $86K/yr

Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post ... Customer Service Education Not Specified Experience Not Specified Manages Others Not Specified ...

Arias Agency

Customer Service

Morgantown, WV

$16.50 - $22.50/hr

Voted top Work place in Morgantown and Pittsburgh in 2014 and 2015* We are currently expanding and ... Positions available include entry level Management and Customer Service Representative! As a ...

Arias Agency

Customer Service

Morgantown, WV

$16.50 - $22.50/hr

Voted top Work place in Morgantown and Pittsburgh in 2014 and 2015* Due to extreme growth we are ... Job Type: Full-time Positions available include entry level Management and Customer Service ...

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Pittsburgh Transit Customer Service information

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How much do pittsburgh transit customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for pittsburgh transit customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to Pittsburgh Transit Customer Service jobs?

For Pittsburgh Transit Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Pittsburgh Transit Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Eugene, OR • On-site

MTM Transit
Special Transit Systems Transportation • 1 - 5K employees
Learn more about MTM Transitexternal

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

MTM Transit rating

6.2

Company rating: 6.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

Job description

Make a Difference
At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. **All candidates must reside in Eugene, OR or surrounding cities in Lane County to be considered for this position.**
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of MTM Transit
What will your job look like?
  • Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
  • Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing Client provided systems
  • Listen and obtain information from callers in a professional, systematic and organized manner
  • Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
  • Assume responsibility for self-development and career progression
  • Maintain flexibility in efforts to provide quality service to our members and help MTM Transit achieve business and operational goals
  • Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM Transit standards
  • May be required to work weekends and/or holidays, as needed
  • Maintain confidential information standards within a fast paced environment
  • Relate to a diversity of customers and requests
  • Identify with customer needs and circumstances
  • Tactfully question and obtain necessary information
  • Recognize, handle and refer situations of an emergent nature

All you need is:
  • High school diploma or G.E.D equivalent
  • Minimum typing speed of 30 wpm or greater
  • Knowledge of Microsoft Outlook and Word
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Even better if you have:
  • Previous experience working in a customer service call center
  • Exemplary communication and phone skills
  • Outstanding organizational and multi-tasking skills
  • Ability to maintain high level of confidentiality

MTM Incentives:
  • Affordable benefits including Medical, Dental and Vision
  • Free Life Insurance & Long-Term Disability coverage for eligible employees
  • Paid Training & Overtime
  • Paid Holidays & Paid Time Off (PTO)
  • Safety Bonus
  • Yearly Pay Increases
  • 401(k) with Company Match
  • Referral Bonus Program

Salary: $18.50 per/hour
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

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About MTM Transit

Sourced by ZipRecruiter

Industry

Special transit systems transportation

Company size

1,001 - 5,000 Employees

Headquarters location

Lake Saint Louis, MO, US

Year founded

2009

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