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Pioneer Customer Service Jobs (NOW HIRING)

defi AUTO LLC

Customer Service Specialist

Concord, NH · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Phoenix, AZ · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Raleigh, NC · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Atlanta, GA · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO, LLC

Customer Service Specialist

Roanoke, TX · On-site

$16.25 - $21.50/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Austin, TX · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Pierre, SD · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

Pioneer Savings Bank

Client Service Banker

Albany, NY · On-site

$17 - $25.89/hr

The Client Service Banker will be our clients' first impression of the Pioneer culture and brand ... Engages customers in a consultative manner using a holistic approach to explore solutions to ...

defi AUTO LLC

Customer Service Specialist

Dover, DE · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Jackson, MS · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Westlake, TX · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Topeka, KS · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

defi AUTO LLC

Customer Service Specialist

Frankfort, KY · On-site

$20/hr

About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders ...

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Pioneer Customer Service information

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How much do pioneer customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for pioneer customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Pioneer Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist

Concord, NH • On-site

defi AUTO LLC
See more jobs at defi AUTO LLCexternal

$20/hr

Full-time

PTO

Re-posted 16 days ago

Job description

About defi SOLUTIONS:

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance. 

What is in it for You? 

  • Paid Training 
  • Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance 
  • Tuition Reimbursement 
  • Day One - Comprehensive Benefits Package 
  • We encourage your individual growth and look to promote within! 

Position Summary

The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status, reviewing payment options, processing account requests, and providing a professional, solutions-focused customer experience.

Duties and Responsibilities

  • Assist customers with bank and auto loan account questions in a high-volume contact center environment.
  • Handle inbound and outbound calls professionally while providing accurate account support.
  • Process ACH requests.
  • Provide payoff quotes for consumers and dealers.
  • Update customer account information, including address changes and name changes.
  • Assist customers with online banking account needs, including password resets.
  • Order copies of checks/payments as needed.
  • Review customer account status and assist with payment-related questions.
  • Support early-stage account recovery conversations by helping customers understand available payment or resolution options.
  • Accurately document customer interactions and account updates.
  • Maintain professionalism, empathy, and compliance during all customer conversations.
  • Perform other duties as assigned.

Required Qualifications: 

  • High School Diploma or GED 
  • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
  • Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely 
  • State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you. 

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.