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Phone Tech Jobs in Michigan (NOW HIRING)

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Phone Tech information

See Michigan salary details

$9.6K

$34K

How much do phone tech jobs pay per year?

As of Sep 11, 2026, the average yearly pay for phone tech in Michigan is $33,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $33,100.00 per year, depending on experience, location, and employer.

What is the difference between Phone Tech vs Computer Repair Technician?

AspectPhone TechComputer Repair Technician
CredentialsTypically requires certifications like A+ or manufacturer-specific trainingOften requires A+ certification, plus specialized training in PC hardware and software
Work EnvironmentPrimarily retail stores, service centers, or repair shopsComputer repair shops, IT departments, or freelance work
Industry UsageCommon in mobile device repair and retail electronicsPrevalent in IT support, PC repair, and enterprise environments

While both Phone Tech and Computer Repair Technicians work on electronic devices, Phone Techs focus on mobile phones, requiring specific knowledge of mobile hardware and networks. Computer Repair Technicians handle desktops and laptops, often with broader hardware and software expertise. The roles overlap in certifications and work environments but differ in device specialization.

How to become a phone technician?

To become a phone technician, you typically need a high school diploma or equivalent, along with technical training in electronics or telecommunications. Gaining hands-on experience through apprenticeships or entry-level positions and obtaining certifications such as CompTIA A+ can improve job prospects. Strong problem-solving skills and familiarity with mobile devices and repair tools are also important.

What does a phone tech do?

A phone tech repairs, maintains, and troubleshooting mobile phones and related devices. They diagnose hardware and software issues, replace components, and may use tools like diagnostic software or repair kits. Strong technical skills and knowledge of device models are essential for this role.

What cities in Michigan are hiring for Phone Tech jobs?

Cities in Michigan with the most Phone Tech job openings:

Phone Tech jobs near you
Infographic showing various Phone Tech job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,118 per year, or $15.9 per hour.

IT Call Center Agent 1 (Student Position)

Big Rapids, MI • On-site

Ferris State University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about Ferris State Universityexternal

$13.73 - $13.99/hr

Other

Re-posted 11 days ago

Ferris State University rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

IT Call Center Agent 1 (Student Position)
Job no: 498035
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General
Position Title: IT Call Center Agent I (Student Position)
Location: Big Rapids, MI
Department:
IT Services
Advertised Salary: $13.73- $13.99
Summary of Position: The primary role of a Level 1 Call Center Agent is to manage incoming support/request calls from faculty/staff/students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and/or working within the IT ticketing system to task more complex issues to a technician.
Position Requirements: - Must be able to work independently on assigned projects also.
- Exceptional communication/decision making skills (phone, email, chat, and in person) in a fast-paced environment.
- Supports all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Must be a team player and able to work with many different people.
Essential Duties/Responsibilities: - Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat.
- Call Center Agents will work as part of a team to solve problems when needed but must also be able to work independently on assigned projects.
- They will work with technicians to resolve customer computer-related problems.
- May involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
-Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Determines the most effective manner to resolve customer's technical issue. Engages in research and ask questions to resolve technical issues
- Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
Number of Positions Available: 3
Documents Needed to Apply: Resume/Class Schedule
Job Close Date: September 30, 2026
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Advertised: 01 Aug 2026 Eastern Daylight Time
Applications close: 30 Sep 2026 Eastern Daylight Time
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