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How much do pets best insurance jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for pets best insurance in Rochester, NY is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Pets Best Insurance position, and why are they important?

To thrive at Pets Best Insurance, you need a solid understanding of insurance products, customer service skills, and often a background in sales or animal care. Familiarity with insurance management software, CRM tools, and relevant state insurance licensing is typically required. Excellent communication, empathy, and problem-solving abilities help you effectively assist clients and pet owners. These skills ensure you can deliver high-quality service while supporting both customer satisfaction and company goals in a fast-paced environment.

What is a Pets Best Insurance job?

A Pets Best Insurance job typically involves roles in customer service, claims processing, underwriting, and sales within the pet insurance industry. Employees help pet owners understand coverage options, process claims, and provide support for policyholders. Positions may require knowledge of insurance policies, veterinary terminology, and strong communication skills. The company focuses on providing financial protection for pet healthcare expenses, ensuring pets receive the best possible care.

What are the typical daily responsibilities for a role at Pets Best Insurance?

At Pets Best Insurance, your daily responsibilities typically include answering customer inquiries, processing insurance claims, providing quotes, and assisting clients with policy selections or adjustments. You may also be involved in educating pet owners about coverage options and working closely with veterinary partners to facilitate claim approvals. Team collaboration is common, as you'll coordinate with fellow insurance specialists, underwriters, and customer support staff to ensure efficient and compassionate service. This structure provides a dynamic work environment focused on both pet health and customer satisfaction.

What are popular job titles related to Pets Best Insurance jobs in Rochester, NY? For Pets Best Insurance jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Pets Best Insurance jobs in Rochester, NY look for? The top searched job categories for Pets Best Insurance jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Pets Best Insurance jobs? Cities near Rochester, NY with the most Pets Best Insurance job openings:
Pets Best Insurance jobs near you
Infographic showing various Pets Best Insurance job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $32,467 per year, or $15.6 per hour.
Veterinary Receptionist (Care Coordinator) - Stoney Pointe Pet Hospital

Veterinary Receptionist (Care Coordinator) - Stoney Pointe Pet Hospital

PetVet Care Centers

Rochester, NY • On-site

$16.50 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

PetVet Care Centers rating

5.4

Company rating: 5.4 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

39th of 52 rated veterinary

Job description

PetVet Care Centers' Stoney Pointe Pet Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

  • Local autonomy with national support
  • Career mobility and development opportunities
  • A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Stoney Pointe Pet Hospital has built a strong reputation across the greater Rochester, NY area for quality, professional veterinary care delivered in a relaxed, comfortable, and genuinely welcoming environment, guided by a mission to provide a lifetime of outstanding care so every pet can enjoy the best life possible by their owner's side. Open Monday through Saturday, the team offers a comprehensive range of services spanning wellness exams, vaccinations, dental care, internal medicine, cold laser therapy, surgery, diagnostics, boarding, and same-day urgent care appointments, all supported by an in-house pharmacy and lab for fast, accurate results.

Key Responsibilities

  • Provides excellent customer service in-person, over the phone, and during high-stress situations.
  • Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
  • Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
  • Assists with medication pickups, inquiries, and provides information about services and products.
  • Inputs and manages data in practice management software, including billing and accounts.
  • Assists with retail sales, weighing pets, processing faxes, and maintaining records.
  • Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

  • High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
  • Knowledge of clerical procedures and ability to organize files and records
  • Excellent customer service skills, providing courteous and prompt assistance
  • Accurate cash handling and cashiering abilities
  • Strong multitasking skills with attention to detail
  • Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
  • Applicants must be 18 years of age or older to be considered for this position.

Preferred Skills (Nice to Have)

  • Customer service experience or experience in the veterinary field preferred.

Schedule: Day shifts throughout week, some flexibility. Rotating Saturdays from 8am-1pm are required.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

  • Medical, dental, and vision insurance
  • Paid Parental Leave (birth, adoption, foster)
  • 401(k) with discretionary contribution
  • Team Member Pet Discounts
  • Emotional wellbeing support — including Calm app access and 24/7 EAP
  • CE stipends and career development resources
  • Grant Circle — a relief fund for team members facing personal hardship
  • Local hospital culture backed by national resources
Pay Range
$16.50—$19 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

What PetVet Care Centers employees say

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About PetVet Care Centers

Sourced by ZipRecruiter

PetVet Care Centers, based in Westport, CT, US, is a leading player in the veterinary services industry. The company operates a network of over 350 general, specialty, and emergency hospitals across the United States, making it a central fixture in the field of animal health care. Established with a mission to provide the best possible care to the patients while supporting the people who provide that care, PetVet Care Centers continues to uphold this mission by providing comprehensive, quality medical services to pets. The company has achieved significant growth since its inception, standing as an industry pioneer by virtue of its commitment to advanced veterinary services and superior patient care.

Company size

51 - 200 Employees

Headquarters location

Westport, CT, US

Year founded

2012

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