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Business Analyst

MSC USA - Boston

60,000.00 - 65,000.00USD

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary / Key Responsibilities

• Communicates with colleagues in various MSC departments to understand their needs and renders and relays information to Business Transformation team to find effective business solution.


• Ensures and supports adoption of solutions, enabling users make best use of the dashboards, tools, and reports.


• Acts as bridge, relaying information from MSC departments to the appropriate Business Transformation branch in order to find the best tool/reporting/visual solution; Ensures successful product delivery and adoption.


• Understands the vast data available in the organization in order to guide the decision-making process and manage expectations.


• Develop meaningful and lasting relationships with partnering departments for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations; Can effectively navigate and work with ambiguous information.


• Manages requests, and monitors time constraints and schedules; Organizes tasks and teams to ensure the delivery of a good product and maintains a good team attitude with clear communication and collaboration; Analyze process issues and bottlenecks and to make improvements.


• Offers data and database operational support post project; Creates and maintain training material and train end-users as necessary.


• Presence required on‑site 5 days per week


• Other duties as assigned.

This role requires working on-site in the office for five days aweek, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off‑site duties are being performed.

Qualifications & Key Competencies
Required skills / abilities

• An in depth understanding of MSC’s processes and procedures.


• Ability to work autonomously and navigate ambiguity


• Ability to prioritize tasks and manage workload


• Adaptable and capable of working in fast-paced environment


• Ability to proactively identify and communicate risks and opportunities


• Strong oral and written communication skills


• Must be highly organized with a strong sense of urgency to meet deadlines


• Fluency in English (Spoken and written communications)


• Solution oriented mindset


• MS- Office, especially MS Excel, with the ability to learn new software: expert

Required Qualifications & Competencies

• Bachelor’s degree, preferably in a Business, Data or related field of study


• Some experience with/ conceptual understanding of Microsoft Power BI, Tableau, Looker or any other data visualization tool.


• Previous experience as a Business Analyst: Project Scoping, Business Requirements development, Test Cases


• Knowledge in Shipping/ Supply Chain / Logistics / Integrations


• Awareness of MSC digital capabilities


• Experience supporting projects throughout their lifetime


• Able to interact with a diverse group of stakeholders to determine how best to meet their needs and to perform extensive quality assurance and training

Physical Demands

• Prolonged periods sitting at a desk and working on a computer


• Must be able to lift up to 15 pounds at a time


• Must be able to commute to the designated office location


• Presence required on‑site 5 days per week

Work Authorization

• Authorization to work in the U.S.

What We Offer

• Health Insurance


• Dental & Vision Insurance


• Life Insurance: one-time annual salary up to $50,000


• Long Term Disability Insurance


• Paid Parental Leave


• Business Travel Insurance


• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)


• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance


• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.


• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm


• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.