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Personal Banking Jobs in Rochester, NY (NOW HIRING)

KeyBank

Personal Banker

Rochester, NY · On-site

$19 - $23.25/hr

Candidates should possess skills in Personal Banking and Opening New Accounts to effectively ... support clients' everyday banking needs and account setup. * Candidates should possess skills in ...

KeyBank

Personal Banker

Rochester, NY · On-site

$19 - $23.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

KeyBank

Personal Banker

Rochester, NY · On-site

$19 - $23.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

KeyBank

Personal Banker

Batavia, NY · On-site

$18.25 - $22.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

Keybank

Personal Banker

Rochester, NY · On-site

$20.67 - $31.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

Keybank

Personal Banker

Batavia, NY · On-site

$20.67 - $31.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

Keybank

Personal Banker

Rochester, NY · On-site

$20.67 - $31.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

Keybank

Personal Banker

Rochester, NY · On-site

$20.67 - $31.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

KeyBank

Personal Banker

Rochester, NY · On-site

$19 - $23.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

Northwest

Sr. Middle Market Banker

Webster, NY · On-site

$180K - $210K/yr

Encourage existing clients to provide ongoing referrals for all types of products and services, and clients and their employees to maintain their personal banking at Northwest * Manage a commercial ...

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Personal Banking information

See Rochester, NY salary details

$16

$29

$60

How much do personal banking jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for personal banking in Rochester, NY is $29.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $38.17 per hour, depending on experience, location, and employer.

What is personal banking?

Personal banking refers to the suite of financial services and products that banks offer to individual customers, rather than businesses or organizations. This typically includes services like checking and savings accounts, personal loans, credit cards, mortgages, and online banking. Personal bankers assist clients with managing their finances, opening accounts, and providing advice on suitable products. The goal is to help individuals manage their money efficiently and achieve their financial goals.

How do personal banking professionals typically collaborate with other departments to meet client needs?

Personal Banking professionals frequently work closely with colleagues in lending, wealth management, and customer service departments to provide well-rounded solutions for clients. For example, when a client requires a loan or investment advice, personal bankers may coordinate with loan officers or financial advisors to ensure tailored recommendations. This collaborative approach helps deliver comprehensive financial services, build stronger client relationships, and meet sales or service targets. Effective communication and teamwork are essential skills in this environment, enabling smoother handoffs and better outcomes for customers.

What are the key skills and qualifications needed to thrive as a personal banker, and why are they important?

To thrive as a Personal Banker, you need a solid understanding of financial products, customer service skills, and typically a degree in finance, business, or related fields. Familiarity with banking software, customer relationship management (CRM) systems, and compliance regulations is crucial. Excellent communication, problem-solving abilities, and trustworthiness help build strong client relationships and resolve issues effectively. These skills ensure accurate financial guidance, regulatory compliance, and high customer satisfaction in a competitive banking environment.

What is the difference between Personal Banking vs Customer Service Representative?

AspectPersonal BankingCustomer Service Representative
CredentialsHigh school diploma; sometimes additional certifications in financeHigh school diploma or equivalent; customer service training
Work EnvironmentBank branches, financial institutionsRetail stores, call centers, banks
Industry UsageFinancial services, bankingRetail, banking, customer service
Primary FocusManaging personal banking accounts, financial adviceAssisting customers with inquiries, transactions

Personal Banking professionals focus on managing clients' financial needs and providing financial advice, while Customer Service Representatives handle customer inquiries and support across various industries. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

Can I be a personal banker with no experience?

Personal banking positions often require some customer service or financial knowledge, but many banks offer entry-level roles that do not require prior experience. Employers typically provide on-the-job training and may look for strong communication skills and a professional attitude. Certifications like a FINRA Series 6 or 7 are not always required for entry-level roles but can enhance prospects.

What does a personal banker do?

A personal banker assists customers with banking needs such as opening accounts, providing financial advice, and offering loan or credit services. They often work in bank branches, use banking software, and require good customer service and communication skills.

What qualifications do I need to be a personal banker?

To become a personal banker, candidates typically need a high school diploma or equivalent, with some employers preferring a bachelor's degree in finance, business, or related fields. Strong communication, customer service skills, and basic knowledge of banking products are essential, and relevant certifications or licenses may be required depending on the role and location.
Personal Banking jobs near you
Infographic showing various Personal Banking job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,858 per year, or $29.7 per hour.

Personal Banker

KeyBank

Rochester, NY • On-site

$19 - $23.25/hr

Other

Re-posted 16 days ago

KeyBank rating

8.2

Company rating: 8.2 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

53rd of 175 rated banks

Job description

Company Description KeyBank, a member of KeyCorp headquartered in Cleveland, Ohio, is one of the nation’s largest financial services companies, offering retail and commercial banking, investment management, consumer finance, and investment banking products across the United States and select international markets. The organization is committed to being a financial champion for clients, helping individuals and businesses achieve financial wellness through expert advice, resources, and tailored solutions. KeyCorp fosters an engaged workforce that prioritizes doing the right thing for clients and shareholders. The company is an Equal Opportunity Employer dedicated to an inclusive culture, providing equal consideration for all qualified applicants regardless of protected characteristics. KeyBank is a Member FDIC and an Equal Housing Lender, with all credit applications subject to approval.

Role Description The Personal Banker role is a full-time, on-site position located in Rochester, NY. The Personal Banker builds relationships with clients, provides guidance on banking products and services, and supports clients in achieving their financial goals. Day-to-day responsibilities include assisting with deposits and withdrawals, opening new accounts, explaining product features and fees, and recommending appropriate financial solutions. The role also involves resolving customer inquiries, handling transactions accurately, promoting digital banking tools, and referring clients to specialists for complex financial needs. Personal Bankers are expected to follow regulatory and compliance requirements, maintain high service standards, and contribute to branch sales and performance goals.

Qualifications

  • Candidates should possess skills in Personal Banking and Opening New Accounts to effectively support clients’ everyday banking needs and account setup.
  • Candidates should possess skills in Deposits and basic Finance to accurately process transactions and provide sound financial product recommendations.
  • Candidates should possess strong Customer Service skills to build relationships, handle inquiries, and deliver a positive client experience.
  • Ability to communicate clearly, both verbally and in writing, with attention to detail and accuracy.
  • Comfort with technology, including banking software, CRM tools, and digital banking platforms.
  • Previous experience in retail banking, financial services, or a related customer-facing role is preferred.
  • High school diploma or equivalent required; post-secondary education in finance, business, or a related field is beneficial.
  • Ability to work on-site, adhere to compliance and security standards, and collaborate effectively with branch team members.

What KeyBank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

KeyBank logo

About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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