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Personal Banking Jobs in Rochester, MI (NOW HIRING)

Oxford Bank

Personal Banker

Clarkston, MI · On-site

$19.75 - $24/hr

Personal Bankers present options to clients to ... make their banking easy and convenient, ensuring the needs of the client always come first.

New

Oxford Bank

Personal Banker

Clarkston, MI

$19.75 - $24/hr

Personal Bankers present options to clients to ... make their banking easy and convenient, ensuring the needs of the client always come first.

New

Oxford Bank

Personal Banker - Bench

Oakland, MI · On-site

$18 - $21.75/hr

Personal Bankers present options to clients to ... make their banking easy and convenient, ensuring the needs of the client always come first.

Oxford Bank

Personal Banker - Bench

Romeo, MI

$18.50 - $22.75/hr

Personal Bankers present options to clients to ... make their banking easy and convenient, ensuring the needs of the client always come first.

Oxford Bank

Personal Banker - Bench

Romeo, MI · On-site

$18.50 - $22.75/hr

Personal Bankers present options to clients to ... make their banking easy and convenient, ensuring the needs of the client always come first.

KeyBank

Personal Banker

Bloomfield, MI · On-site

$18.75 - $22.75/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

Keybank

Personal Banker

West Bloomfield, MI · On-site

$20.67 - $31.25/hr

Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and ... Understanding and managing risks associated with banking operations and client transactions.

PNC Bank

Personal Banker

Birmingham, MI

$18.25 - $22.50/hr

Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ... personal information in our hiring practices.

PNC Bank

Personal Banker

Union Lake, MI · On-site

$17 - $20.75/hr

Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ... personal information in our hiring practices.

PNC Bank

Personal Banker

Novi, MI · On-site

$18 - $22/hr

Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ... personal information in our hiring practices.

PNC Bank

Personal Banker

Romeo, MI · On-site

$18.50 - $22.75/hr

Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ... personal information in our hiring practices.

PNC Bank

Personal Banker

Wixom, MI · On-site

$18.50 - $22.50/hr

Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ... personal information in our hiring practices.

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Showing results 1-20

All JobsPersonal Banking JobsPersonal Banking Jobs in Rochester, MI

Personal Banking information

See Rochester, MI salary details

$15

$27

$56

How much do personal banking jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for personal banking in Rochester, MI is $27.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $35.62 per hour, depending on experience, location, and employer.

What is the difference between Personal Banking vs Customer Service Representative?

AspectPersonal BankingCustomer Service Representative
CredentialsHigh school diploma; sometimes additional certifications in financeHigh school diploma or equivalent; customer service training
Work EnvironmentBank branches, financial institutionsRetail stores, call centers, banks
Industry UsageFinancial services, bankingRetail, banking, customer service
Primary FocusManaging personal banking accounts, financial adviceAssisting customers with inquiries, transactions

Personal Banking professionals focus on managing clients' financial needs and providing financial advice, while Customer Service Representatives handle customer inquiries and support across various industries. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

Is being a personal banker worth it?

Personal bankers assist customers with banking services, financial advice, and account management, often working in retail bank branches. The role typically requires strong communication skills, knowledge of banking products, and sometimes relevant certifications; it offers opportunities for career advancement and skill development. Compensation varies by location and experience, with many roles providing benefits and a stable schedule.

What is personal banking?

Personal banking refers to the suite of financial services and products that banks offer to individual customers, rather than businesses or organizations. This typically includes services like checking and savings accounts, personal loans, credit cards, mortgages, and online banking. Personal bankers assist clients with managing their finances, opening accounts, and providing advice on suitable products. The goal is to help individuals manage their money efficiently and achieve their financial goals.

Can I be a personal banker with no experience?

Personal banking positions often require customer service skills and basic financial knowledge, but many banks offer entry-level roles that do not require prior experience. Training is typically provided on the job, and relevant certifications or a high school diploma are usually sufficient for starting as a personal banker.

What are the key skills and qualifications needed to thrive as a personal banker, and why are they important?

To thrive as a Personal Banker, you need a solid understanding of financial products, customer service skills, and typically a degree in finance, business, or related fields. Familiarity with banking software, customer relationship management (CRM) systems, and compliance regulations is crucial. Excellent communication, problem-solving abilities, and trustworthiness help build strong client relationships and resolve issues effectively. These skills ensure accurate financial guidance, regulatory compliance, and high customer satisfaction in a competitive banking environment.

How do personal banking professionals typically collaborate with other departments to meet client needs?

Personal Banking professionals frequently work closely with colleagues in lending, wealth management, and customer service departments to provide well-rounded solutions for clients. For example, when a client requires a loan or investment advice, personal bankers may coordinate with loan officers or financial advisors to ensure tailored recommendations. This collaborative approach helps deliver comprehensive financial services, build stronger client relationships, and meet sales or service targets. Effective communication and teamwork are essential skills in this environment, enabling smoother handoffs and better outcomes for customers.
Personal Banking jobs near you
Infographic showing various Personal Banking job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $57,707 per year, or $27.7 per hour.

Personal Banker

Oxford Bank

Clarkston, MI • On-site

$19.75 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Job Summary
The Personal Banker is the face of Oxford Bank and will act as the primary customer contact within each branch. Personal Bankers of all levels will be lead team members in building and managing lifelong relationships with both consumer and business clients. Personal Bankers demonstrate a genuine interest in their customers and ask questions to understand financial needs and priorities. Personal Bankers will be product knowledge experts and understand the functions of all lines of business at Oxford Bank. Personal Bankers present options to clients to make their banking easy and convenient, ensuring the needs of the client always come first. Cultivating strong relationships will come through by recommending products, services and processing all transaction types. Personal Bankers have a genuine interest in learning and understanding client financial goals, both short and long term. Personal Bankers proactively contact customers by phone to follow up on client satisfaction, build relationships, and address any additional financial needs. Solutions to help customers will be directly recommended and implemented by the Personal Banker or bank experts/partners. The Personal Banker is the primary manager for customer relationships, is empowered and responsible to ensure bank partners provide excellent service and solutions to help the customer reach their goals. Special emphasis is placed on assisting customers with more complex needs such as personal financial reviews, lending services, small business needs, investments, and retirement.
Primary Responsibilities
Put customers at the center of everything you do
  • Display a friendly, positive attitude when serving both internal and external customers
  • Possess strong customer service skills
  • Build relationships with customers that go beyond one interaction
  • Focus on customer long-term financial needs
  • Engage customers in meaningful financial conversations that include understanding what's important to them
  • Inform customers of appropriate options available to help achieve financial goals
  • Proactively follow up with customers on commitments, satisfaction, and ongoing financial conversations to build lifelong relationships

Earn customer trust
  • Demonstrate awareness and respect for customers' time by ensuring all interactions are efficient and accurate
  • Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect customers

Resolve customer complaints and concerns
  • Execute problem resolution steps in compliance with Oxford Bank protocols
  • Listen carefully to customers, displaying empathy for any situation
  • Take ownership of the issue and follow up to ensure the issue is resolved

Possess strong character and values
  • Follow Oxford Bank Cultural Values (Core Values); see attached Culture Book
  • Exhibit a high degree of integrity, trustworthiness and professionalism, all the time
  • Manage risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements and audit procedures

Embrace the opportunity to learn
  • Learn the features, fees and benefits of products and services that help meet customer needs
  • Seek opportunities for self-guided learning and embrace coaching and feedback from fellow team members

Work effectively with a diverse team
  • Lead by example to create an inclusive and professional environment where all team members are treated with respect and diversity is valued
  • Demonstrate genuine care for every team member, taking the initiative to assist others
  • Participate in meetings and share ideas to help achieve team objectives

Additional position requirements
  • Cash handling; process teller transactions, vault duties, ITM/ATM assistance
  • Operational excellence and internal/operational audit responsibilities
  • Open and Close accounts, account servicing and maintenance, and routine bank transactions
  • Any other tasks as needed and assigned by management
  • Accountable for maintaining performance standards, branch goals, and to contribute to the overall growth objectives of the branch and the bank (Goals are established and reviewed on an annual basis)

Technical Skills
  • Knowledge and experience with bank computer and core operating system requirements, compliance and security. Basic PC skills to include working knowledge of Microsoft Office Applications, Word, Excel, Adobe, PowerPoint, DocuSign

Education and Experience
  • 3 + years of customer service experience preferred
  • 2 + years of banking experience preferred
  • Bachelor's degree and/or higher education preferred

Eligible Team Members of Oxford Bank enjoy the following benefits:
  • Health and welfare benefits, including medical, dental, vision, life, FSA and disability.
  • Employee Wellness Program
  • Employee Tuition Assistance Program
  • 401(k) Retirement Plan with Company Match: Our 401(k) plan provides a wide range of investment options.
  • Paid Time Off: Our PTO policy provides team members with paid time off from work for vacation, personal business and sick time.
  • Paid Holidays: Ten paid holidays annually.

Additional Information
Department: Personal Banking • Reports to: Branch Manager • Travel: None - may be asked to help at other branch locations occasionally
Hours of work: Monday through Friday work hours with chance of Saturday rotation hours as needed for possible appointments.
Classification: Non-exempt • Employment Type: Full-time • Supervises: None
"Oxford Bank is an equal opportunity employer and is committed to providing equal employment opportunities and an environment free of discrimination and harassment. All employment decisions at Oxford Bank are made without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status."

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