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Permanent Computer Contractor Jobs in Illinois (NOW HIRING)

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

... permanent talent. Visit us at -a-job/ to learn more and view our open positions. Please apply or ... Government-Furnished PropertyA A macOS laptop computer will be provided to the contractor to ...

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Solar Farm Technician II

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RWE Americas, LLC To start as soon as possible, full time, permanent Functional area: Operations ... Use computer software in support of maintenance and troubleshooting * Identify gaps in safety ...

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Solar Farm Technician II

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RWE Americas, LLC To start as soon as possible, full time, permanent Functional area: Operations ... Use computer software in support of maintenance and troubleshooting * Identify gaps in safety ...

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IT Support Technician

DivIHN Integration Inc

Lemont, IL • On-site

$21.75 - $29.75/hr

Contractor

Re-posted 6 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

 
Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists.

Arun (224) 507-1264
Vinod at (224) 507-1294
 
Title:  Mid-Level IT Support Technician
Location: On-site at Lemont, IL
Duration: 6 Months
 
Work Schedule: The contractor is expected to work a standard 40-hour week, 8 hours daily. Monday through Friday, 9:00 AM to 5:30 PM, excluding holidays.
 
Background

The Computing, Environment, and Life Sciences (CELS) directorate at the client seeks a motivated and talented technical support individual to provide technical support assistance to its users, particularly for accounts, access, and other Tier-1 support matters. The individual will be a member of the CELS Research Computing teams.

Scope

The contractor is expected to provide tier-1 technical support for customers with various questions and issues regarding user accounts, access and login to computer systems, and creating documentation to guide customers on how to efficiently use our IT service and computer resources.

Objectives

Provide technical support for computer systems and users.

Tasks and Delivery

  • Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources.
  • Responsible for providing technical support for the usage of macOS and Windows OS computers.
  • Responsible for maintaining macOS computer record enrollments in Apple Business Manager and JAMF Pro.
  • Responsible for providing access to projects, groups, mailing lists, and Slack.
  • Responsible for debugging issues with multi-factor authentication setup.
  • Responsible for improving existing helpdesk service processes where applicable.
  • Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups.
  • Responsible for creating documentation related to getting started guides for accounts, project access, and usage of IT services.
  • Responsible for onboarding new users at the facility/directorate.
  • Responsible for assisting with user communication as appropriate.
  • Responsible for updating and tracking customer-reported issues from submission to resolution.
  • Responsible for the fulfillment of IT service catalog requests from customers.

Required Knowledge, Skills, and Abilities

  • 2 or more years of experience working in a technical support role providing Tier-1 or Tier-2 support
  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders
  • Strong verbal and written communication skills
  • Strong testing and troubleshooting skills to identify process bottlenecks
  • Self-starter and a team player
  • Hands-on knowledge using ticketing software (eg. ServiceNow)
  • Some experience working in UNIX/Linux environments
  • Some working knowledge of shell scripting or other coding experience

Period of Performance

6 months after the Work Order is awarded. Option to renew in 6-month increments.

Technical Direction of Work

The contractor will take direction from the CELS IT Service Operations Manager.

Government-Furnished PropertyA A 

macOS laptop computer will be provided to the contractor to fulfill contract requirements.

Security Requirements

Access to Client Business Information Systems

Computer Protection Program

The contractor(s) may have root access to government computers and/or Business Information Systems.  The contractor(s) shall adhere to all policies and procedures of the client Computer Protection Program, must not bypass any procedures established to protect data, applications, hardware, or communications at client, must maintain a work environment that will satisfy audit, privacy, and protection requirements, and must report any findings of inadequacies to the technical contact and the ClientCyber Security Representative.

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.