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Per Diem Remote Csr Jobs in Iowa (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

IA · On-site +1

$15.50 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Invoice $0.34 per minute of talk time for providing services January-April. * Agents new to the ...

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Per Diem Remote Csr information

What is the difference between Per Diem Remote Csr vs Customer Service Representative?

AspectPer Diem Remote CsrCustomer Service Representative
Work EnvironmentRemote, flexible schedule, on-demand shiftsTypically in-office or call center, standard hours
CredentialsBasic customer service skills, sometimes healthcare or industry-specific certificationsHigh school diploma or equivalent, customer service experience
Employer & Industry UsageHealthcare, insurance, or service industries with per diem staffingRetail, telecom, finance, and various service sectors

Per Diem Remote CSR roles offer flexible, on-demand work primarily in healthcare or service industries, often requiring industry-specific certifications. In contrast, Customer Service Representatives usually work in a fixed environment with standard hours, handling general customer inquiries across various sectors. Both roles focus on customer support but differ in scheduling, environment, and industry-specific requirements.

What are the most commonly searched types of Remote Csr jobs in Iowa?

The most popular types of Remote Csr jobs in Iowa are:

What cities in Iowa are hiring for Per Diem Remote Csr jobs?

Cities in Iowa with the most Per Diem Remote Csr job openings:

Per Diem Remote Csr jobs near you

Remote Customer Service Representative

Middletown, IA • Remote

MCI Military Recruitment
See more jobs at MCI Military Recruitmentexternal

$14/hr

Full-time

Re-posted yesterday

Job description

Overview

 

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers