... per escalation protocols. • Participate in Emergency Operations Center (EOC) bridges and ... Oracle Service Parts Planning~SCM Inventory Management~Oracle EBS R12 Order Management and Advanced ...
... per escalation protocols. • Participate in Emergency Operations Center (EOC) bridges and ... Oracle Service Parts Planning~SCM Inventory Management~Oracle EBS R12 Order Management and Advanced ...
... per escalation protocols. • Participate in Emergency Operations Center (EOC) bridges and ... Pega~Oracle EBS R12 Order Management and Advanced Pricing Experience Required: 6-8
... per escalation protocols. • Participate in Emergency Operations Center (EOC) bridges and ... Pega~Oracle EBS R12 Order Management and Advanced Pricing Experience Required: 6-8
Per Diem Oracle R12 information
What is the difference between Per Diem Oracle R12 vs Per Diem Oracle E-Business Suite Developer?
| Aspect | Per Diem Oracle R12 | Per Diem Oracle E-Business Suite Developer |
|---|---|---|
| Certifications | Oracle R12 certifications, Oracle Certified Professional | Oracle E-Business Suite certifications, Oracle Certified Professional |
| Work Environment | Contract roles in finance, supply chain, or ERP projects | Development and customization of Oracle E-Business Suite modules |
| Industry Usage | Financial services, manufacturing, healthcare | ERP implementation, customization, and support |
Both roles involve working with Oracle ERP systems, but Per Diem Oracle R12 focuses on support and implementation of Oracle R12 modules, while Per Diem Oracle E-Business Suite Developer emphasizes customizing and developing E-Business Suite applications. The choice depends on whether the role is more support-oriented or development-focused within Oracle ERP environments.
What are popular job titles related to Per Diem Oracle R12 jobs in Florida? For Per Diem Oracle R12 jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Per Diem Oracle R12 jobs in Florida look for? The top searched job categories for Per Diem Oracle R12 jobs in Florida are:
- Contract Oracle Fusion Functional Consultant
- Oracle Fusion Procurement
- Oracle Financials Functional
- Remote Oracle Fusion Functional Consultant
- Freelance Oracle Fusion Ppm
- Freelance Oracle Fusion Scm Functional Consultant
- Internship Oracle Fusion Functional Consultant
- Internship Oracle Fusion Technical
- Evening Oracle Apps Technical
What cities in Florida are hiring for Per Diem Oracle R12 jobs? Cities in Florida with the most Per Diem Oracle R12 job openings:
Contractor
Re-posted 10 days ago
Job description
**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
: Max of -
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Deepa Narayanan
Location: San Jose CA or RTP NC
Duration: 6 Months
skill id: 10797584
100% Onsite role at San Jose CA or RTP NC
Incident Management Specialist, Oracle EBS SCM and Spare Parts Planning
Role Overview:
The Incident Management Specialist is responsible for managing and resolving incidents related to Business Applications within the supply chain domain (specifically reverse logistics and parts management).
This role serves as the primary point of contact for supply chain application users and collaborates closely with the IT department. The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring and support environment to minimize business impact through effective communication and escalation management.
Key Responsibilities:
• Act as Level 1 (L1) supporting users by timely accepting, acknowledging, and analyzing incidents (support tickets).
• Maintain active status on the incident management platform and communication channels during work hours.
• Engage directly with users upon incident receipt; document detailed case notes with full names and update business impact.
• Create Level 2 (L2) incidents promptly to engage IT teams (when needed) and updating with initial analysis, ensuring accurate and detailed documentation.
• Coordinate with IT for estimated time of arrival (ETA) and validate or resolve IT cases returned promptly, or route back to IT if necessary.
• Meet with users before case closure to confirm resolution and document Minutes of Meeting (MoM).
• Use case resolution templates for closure communication; update resolution domain, action, area, notes, and close tags communication; update resolution domain, action, area, notes, and close tags.
• Escalate cases pending resolution beyond defined thresholds to escalation management and IT teams per escalation protocols.
• Participate in Emergency Operations Center (EOC) bridges and represent operations.
• Monitor alerts 24x7x365 and take necessary actions to restore operations.
• Perform weekly case audits and report findings to the Incident Management team.
• Support Incident Management with escalated cases to ensure prompt resolution.
• Identify and implement process improvements, automation opportunities, and efficiency gains.
• Create and maintain Knowledge Base documentation and coordinate reviews with support readiness.
• Participate in acquiring application fixes and enhancements training, perform User Acceptance Testing (UAT), and report outcomes.
• Arrange for backup agents during absences and perform special assignments as needed.
Must Have Qualifications:
• At least 2 years of hands-on experience in live (production) applications support and incident management.
• Proficiency with ServiceNow or similar assignments as needed.
• Knowledge of ITIL incident management processes and best practices.
• Strong communication skills for effective collaboration with users and IT teams.
• Ability to work in a 24x7 operational environment with shift flexibility.
• Experience with escalation management and handling high-impact business issues.
• Experience working on:
• Oracle E-Business Suite (Order Management, Inventory management and Shipping processes)
• Spare Parts Planning and Repair Depots Operation, and Spare Parts Planning Applications (SPM).
• Intermediate SQL skills preferred for querying databases.
• Customer service-oriented mindset with commitment to SLA adherence.
• Strong analytical, detail-oriented, and documentation skills.
• Proactive in identifying process improvements and automation opportunities.
• Ability to work independently and as part of a cross-functional team.
Nice to Have Qualifications:
• Exposure to any of:
• Pega
• Salesforce
• EDI & B2B technologies (including MuleSoft, API integration, RosettaNet PIPs, and Data Transfer Gateways such as E2Open)
• Certification in ITIL or related incident management frameworks is advantageous.
Skills: Oracle Service Parts Planning~SCM Inventory Management~Oracle EBS R12 Order Management and Advanced Pricing
Experience Required[RATE REDACTED], Project Code :
ALL CAPS, NO SPACES B/T UNDERSCORES
: Max of -
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Deepa Narayanan
Location: San Jose CA or RTP NC
Duration: 6 Months
skill id: 10797584
100% Onsite role at San Jose CA or RTP NC
Incident Management Specialist, Oracle EBS SCM and Spare Parts Planning
Role Overview:
The Incident Management Specialist is responsible for managing and resolving incidents related to Business Applications within the supply chain domain (specifically reverse logistics and parts management).
This role serves as the primary point of contact for supply chain application users and collaborates closely with the IT department. The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring and support environment to minimize business impact through effective communication and escalation management.
Key Responsibilities:
• Act as Level 1 (L1) supporting users by timely accepting, acknowledging, and analyzing incidents (support tickets).
• Maintain active status on the incident management platform and communication channels during work hours.
• Engage directly with users upon incident receipt; document detailed case notes with full names and update business impact.
• Create Level 2 (L2) incidents promptly to engage IT teams (when needed) and updating with initial analysis, ensuring accurate and detailed documentation.
• Coordinate with IT for estimated time of arrival (ETA) and validate or resolve IT cases returned promptly, or route back to IT if necessary.
• Meet with users before case closure to confirm resolution and document Minutes of Meeting (MoM).
• Use case resolution templates for closure communication; update resolution domain, action, area, notes, and close tags communication; update resolution domain, action, area, notes, and close tags.
• Escalate cases pending resolution beyond defined thresholds to escalation management and IT teams per escalation protocols.
• Participate in Emergency Operations Center (EOC) bridges and represent operations.
• Monitor alerts 24x7x365 and take necessary actions to restore operations.
• Perform weekly case audits and report findings to the Incident Management team.
• Support Incident Management with escalated cases to ensure prompt resolution.
• Identify and implement process improvements, automation opportunities, and efficiency gains.
• Create and maintain Knowledge Base documentation and coordinate reviews with support readiness.
• Participate in acquiring application fixes and enhancements training, perform User Acceptance Testing (UAT), and report outcomes.
• Arrange for backup agents during absences and perform special assignments as needed.
Must Have Qualifications:
• At least 2 years of hands-on experience in live (production) applications support and incident management.
• Proficiency with ServiceNow or similar assignments as needed.
• Knowledge of ITIL incident management processes and best practices.
• Strong communication skills for effective collaboration with users and IT teams.
• Ability to work in a 24x7 operational environment with shift flexibility.
• Experience with escalation management and handling high-impact business issues.
• Experience working on:
• Oracle E-Business Suite (Order Management, Inventory management and Shipping processes)
• Spare Parts Planning and Repair Depots Operation, and Spare Parts Planning Applications (SPM).
• Intermediate SQL skills preferred for querying databases.
• Customer service-oriented mindset with commitment to SLA adherence.
• Strong analytical, detail-oriented, and documentation skills.
• Proactive in identifying process improvements and automation opportunities.
• Ability to work independently and as part of a cross-functional team.
Nice to Have Qualifications:
• Exposure to any of:
• Pega
• Salesforce
• EDI & B2B technologies (including MuleSoft, API integration, RosettaNet PIPs, and Data Transfer Gateways such as E2Open)
• Certification in ITIL or related incident management frameworks is advantageous.
Skills: Oracle Service Parts Planning~SCM Inventory Management~Oracle EBS R12 Order Management and Advanced Pricing
Experience Required[RATE REDACTED], Project Code :
About Real Soft
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Monmouth Junction, NJ, US
Year founded
1991