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Pbx Switchboard Operator Jobs in Virginia (NOW HIRING)

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Pbx Switchboard Operator information

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How much do pbx switchboard operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for pbx switchboard operator in Virginia is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a PBX switchboard operator?

PBX Switchboard Operators are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They answer calls, transfer them to the appropriate departments or individuals, and may also take messages or provide basic information to callers. In addition to handling phone communications, PBX operators may perform administrative tasks such as updating directories and monitoring communication equipment. Their role is essential for maintaining efficient internal and external communication in many businesses, especially in large organizations, hotels, and hospitals.

What are the key skills and qualifications needed to thrive as a PBX switchboard operator, and why are they important?

To thrive as a PBX Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and basic computer applications is typically required. Excellent customer service, multitasking abilities, and a calm, professional demeanor help operators stand out in this role. These skills are crucial for efficiently managing calls, providing accurate information, and ensuring a smooth flow of communication within an organization.

What are some common challenges faced by PBX switchboard operators, and how can they be managed effectively?

PBX Switchboard Operators often face challenges such as handling high call volumes, managing multiple lines simultaneously, and resolving caller issues efficiently. Staying organized and maintaining strong communication skills are essential for managing these situations. Operators frequently collaborate with various departments to connect calls accurately, so being attentive and having a good memory for names and extensions greatly improves efficiency. Regular training and becoming familiar with the organization's procedures also help in handling the fast-paced environment with confidence.

What is the difference between Pbx Switchboard Operator vs Receptionist?

AspectPbx Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and handles internal communicationGreets visitors, answers general inquiries, and manages front desk
Work EnvironmentOffice settings with focus on telecommunication equipmentFront desk or lobby area, often in various industries
CredentialsBasic communication skills, sometimes technical knowledge of phone systemsCustomer service skills, high school diploma often sufficient

The Pbx Switchboard Operator primarily manages phone systems and internal communication, while the Receptionist handles visitor interactions and general inquiries. Both roles are essential front-office positions but focus on different communication channels within an organization.

Is being a Pbx Switchboard Operator a stressful job?

A PBX switchboard operator's job can be stressful due to the need to handle multiple calls efficiently and accurately, often in a fast-paced environment. The role requires good communication skills, attention to detail, and the ability to manage high call volumes, which can contribute to job-related stress.

What cities in Virginia are hiring for Pbx Switchboard Operator jobs?

Cities in Virginia with the most Pbx Switchboard Operator job openings:

Pbx Switchboard Operator jobs near you
Infographic showing various Pbx Switchboard Operator job openings in Virginia as of August 2026, with employment types broken down into 45% Full Time, 52% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $34,542 per year, or $16.6 per hour.

Switchboard PBX Operator

Tuckahoe, VA • On-site

Parham Doctors' Hospital
See more jobs at Parham Doctors' Hospitalexternal

$13 - $15.60/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Hourly Wage Estimate: $13.00 - $15.60 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you want to join an organization that invests in you as a(an) Switchboard PBX Operator? At Parham Doctors' Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

As our Switchboard PBX Operator  you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

· Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.

· You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.

  • You will place and process long distance and Watts Line Calls for various departments and doctors' offices.
  • Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
  • You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

What qualifications you will need:

  • 2 to 5 years’ experience switchboard operator/customer service experience is preferred
  • Medical terminology is a plus.
  • Possess the ability to work evenings and nights, either 3p - 11p or 11p - 7a


Benefits

Parham Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Switchboard PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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