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Paychex Customer Service Jobs in Rochester, NY (NOW HIRING)

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

  • Medical

  • Retirement

  • PTO

... services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're ... Overview The Customer Experience Strategist is an integral member of the Paychex Customer ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site

$94K/yr

  • Medical

  • Retirement

  • PTO

... advisory services together into a single connected HCM platform. As Paychex and Paycor come ... Overview The Customer Experience Strategist is an integral member of the Paychex Customer ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Service Representative - Time and Attendance

Rochester, NY · On-site

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Service Representative - Time and Attendance

Rochester, NY · On-site +1

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Service Representative - MSP

West Henrietta, NY · On-site

  • Medical

  • Retirement

  • PTO

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Service Representative - MSP

West Henrietta, NY · On-site +1

  • Medical

  • Retirement

  • PTO

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

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All JobsPaychex Customer Service JobsPaychex Customer Service Jobs in Rochester, NY

Paychex Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do paychex customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for paychex customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a Paychex Customer Service representative?

Paychex Customer Service representatives are professionals who assist clients with payroll, human resources, benefits, and related services offered by Paychex. They respond to client inquiries, resolve issues, and provide guidance on using Paychex products and tools. Their goal is to ensure customer satisfaction by delivering timely and effective support, whether by phone, email, or chat. These representatives are knowledgeable about Paychex’s offerings and help clients navigate complex payroll and HR processes.

What are the most common challenges faced by Paychex Customer Service representatives, and how are they typically addressed?

Paychex Customer Service representatives often handle a high volume of client inquiries regarding payroll, benefits, and HR solutions, which can be challenging when managing competing priorities and complex issues. To address these challenges, Paychex provides comprehensive training, ongoing support from supervisors, and strong knowledge bases to help representatives resolve issues efficiently. Collaboration with other departments, such as technical support or payroll specialists, is also common, ensuring that clients receive accurate and timely assistance. This teamwork environment helps representatives build expertise and confidence while delivering excellent customer service.

What is the difference between Paychex Customer Service vs Payroll Specialist?

AspectPaychex Customer ServicePayroll Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; payroll processing certification often preferred
Work EnvironmentCall centers, office settings, remote optionsOffice environment, HR or finance departments
Employer & Industry UsageUsed by payroll and HR service providers like PaychexUsed in HR, finance, and payroll departments across industries
Common Search & ComparisonOften compared for customer support roles in payroll servicesCompared for payroll processing and administration roles

Paychex Customer Service primarily focuses on assisting clients with payroll, HR, and benefits inquiries, often in a customer support capacity. Payroll Specialists handle payroll processing, compliance, and employee data management. While both roles involve payroll, Customer Service emphasizes client interaction and support, whereas Payroll Specialists focus on accurate payroll execution and administration.

What are the key skills and qualifications needed to thrive as a Paychex Customer Service representative?

To thrive as a Paychex Customer Service Representative, you need strong problem-solving abilities, attention to detail, and a solid understanding of payroll or HR processes, often supported by a high school diploma or higher. Familiarity with Paychex systems, CRM software, and basic office applications is typically required. Excellent communication, patience, and the ability to handle stressful situations set top performers apart. These skills ensure effective support for clients, timely resolution of issues, and high customer satisfaction in a fast-paced environment.
What are popular job titles related to Paychex Customer Service jobs in Rochester, NY? For Paychex Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Paychex Customer Service jobs in Rochester, NY look for? The top searched job categories for Paychex Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Paychex Customer Service jobs? Cities near Rochester, NY with the most Paychex Customer Service job openings:
Paychex Customer Service jobs near you
Infographic showing various Paychex Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Experience Strategist

Paychex

West Henrietta, NY • On-site, Remote

$94K/yr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

235th of 491 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview

The Customer Experience Strategist is an integral member of the Paychex Customer Experience (PXCX) team, which works in conjunction with Paychex's Corporate Strategy and Planning team. He/She will provide quantitative analysis of Voice of Customer (VOC) data and research market trends to proactively identify shifts in customer expectations, new interaction options, and ways to optimize existing channels to deliver a best-in-class customer experience. This position relies heavily on data, research, and team feedback to identify the growing needs of the business and help prioritize initiatives accordingly. Data will be gathered from multiple sources including enterprise-wide surveys that will include Paychex and our affiliate companies. Identify the main factors that delight and disappoint our customers and develop action plans through close partnerships with leaders, including senior leadership, product teams, service teams and IT.


Responsibilities
  • Builds and analyzes standard reporting to provide insight about business performance throughout the customer lifecycle.
  • Analyzes client survey data to deliver clear and compelling reports that drive action from leaders who influence the customer experience, product development, and client retention.
  • Create and administer client dashboards to provide updates for various audiences including members of senior leadership.
  • Work with other analytics teams to develop a holistic picture of the customer experience.
  • Support and initiate process improvement efforts in partnership with other areas of Paychex through metrics quantification and analysis, in an effort to improve client experience.
  • Partners with Product, Service, IT, and Leadership Team to influence the inclusion and prioritization of customer-focused initiatives within the product roadmap.

Qualifications
  • Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required
  • Master's Degree - Preferred
  • 5 years of experience in a strategy development role related to business operations and/or customer experience.
  • 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization.
  • CCXP (Certified Customer Experience Professional) - Preferred

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required
      • Master's Degree - Preferred
      • 5 years of experience in a strategy development role related to business operations and/or customer experience.
      • 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization.
      • CCXP (Certified Customer Experience Professional) - Preferred
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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