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Patient Support Associate Jobs in Edgewood, MD (NOW HIRING)

Compass Group

PATIENT SERVER

Baltimore, MD · On-site

$16.15/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT SERVER (PART TIME)

Baltimore, MD · On-site

$16.15/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Edgewood, MD

Patient Support Associate information

See Edgewood, MD salary details

$13

$24

$66

How much do patient support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient support associate in Edgewood, MD is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.41 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Edgewood, MD?

The most popular types of Patient Support jobs in Edgewood, MD are:

What job categories do people searching Patient Support Associate jobs in Edgewood, MD look for?

The top searched job categories for Patient Support Associate jobs in Edgewood, MD are:

What cities near Edgewood, MD are hiring for Patient Support Associate jobs?

Cities near Edgewood, MD with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Edgewood, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,731 per year, or $24.9 per hour.

Patient Support Lead

Havre De Grace, MD • On-site

Ashley Addiction Treatment
Offices of Mental Health Practitioners • 201 - 500 employees
Learn more about Ashley Addiction Treatmentexternal

Other

Posted 21 days ago

Job description

Lead Patient Support Associate

Lead Patient Support Associates (PSAs) will act as the point of contact between the clinical treatment team for each program and the PSA staff, ensuring clear communication around patient care. Lead PSAs will carry out the duties of the PSA position as needed, but will act as mentors and leaders within the department to ensure these duties are carried out proficiently. Lead PSAs will provide Recovery Coach services to patients and will provide follow up clinical information to the treatment team. Lead PSAs will assist the PSA Supervisor and PSA Coordinator by providing training, mentorship, and ensuring competency with PSA staff during the workday. Lead PSAs also operate as the point of contact during their assigned weekends. Lead PSAs may be required to provide patient transportation whenever clinically appropriate.

Key Responsibilities

Leadership

  • Assists PSA management in the development and implementation of on-going PSA training
  • Provides additional training and support to newly hired PSA staff
  • Represents the PSA staff within each clinical program
  • Participates in Interdisciplinary Team Huddles for each clinical program
  • Acts as the primary point of contact between department heads/staff and the PSA team to ensure patient and program needs are met
  • Assists in leading responses to emergency situations to ensure patient safety
  • Coordinates patient and program needs with Weekend Program Manager on the weekends
  • Acts as liaison for patient events/needs on weekends and in the event of PSA management absence(s)

Documentation/Communication

  • Ensures that PSA staff follows the proper procedures for taking accurate attendance at scheduled activities.
  • Documents and communicates behavioral concerns to the patient's assigned program treatment team
  • Actively participates in treatment/behavioral interventions as a representative of the PSA department
  • Proficient in documenting incident reports and assists in training PSA staff to utilize RL6 reporting software
  • Proficiently documents PSA notes
  • Documents group notes following facilitation of clinical programming

Intake

  • Excels in carrying out procedures for safely searching new patient luggage
  • Proficient in following the "Items to be Held" policy and ensures PSA competency
  • Proficient in completing and training staff in logging confiscated items into the Personal Effects Form in TIER
  • Dons appropriate PPE during luggage searches
  • Facilitates "Welcome Tours" for new admissions
  • Proficient in completing and training new admission orientation and signing of proper consent forms in TIER
  • Reviews the Patient Handbook and develops competency in answering questions regarding the content of the Patient Handbook

Recovery Coaching

  • Ensures PSA staff are proficient in internalizing and enforcing behavioral expectations of the patient community as outlined in the Patient Handbook.
  • Acts as the model for addressing behavioral issues in a professional, compassionate manner
  • Provides Recovery Coach support to patients when clinically appropriate and/or requested by the treatment team
  • Documents Recovery Coach sessions in the patient's chart
  • Provides on-going follow up Recovery Coach sessions to individual patients as assigned
  • Participates in any ACA/AMA blocks within each program as assigned
  • Operates as the point of contact for patients within their designated clinical program for Support Services needs
  • Documents and reports on behavioral concerns and observations in the Change of Shift report in objective, clinical language
  • Collaborates with Behavioral Health Tech to address and report on any behavioral, psychiatric, and/or suicidal patient information to medical and clinical team

Clinical Programming

  • Internalizes clinical goals and structure of each program (Primary, PRP, Relapse, EA)
  • Develops, implements, and facilitates scheduled community topic groups, mutual support groups, discussion groups.
  • Co-facilitates programming with counseling or other staff as needed
  • Proficient in operating A/V equipment in all lecture halls
  • Participates in PSA and clinical Strategic Planning sessions
  • Develops and provides proposals for additions/revisions to the patient program

Safety and Security

  • Responds to emergency and crisis events
  • Practices and trains PSA staff on proper radio etiquette
  • Takes lead on taking patient attendance during emergency drills
  • Internalizes the department's role during Code Red, Code Blue, Dr. Armstrong, Active Shooter, Code White, and/or any other emergency
  • Safely Utilizes golf carts for patient transport
  • Follows Standard Operating Procedures of the department as outlined in the PSA Manual
  • Participates in monthly clinical in-services and any additional clinical trainings/educational sessions as outlined in the PSS Training Program

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

  • Models and reinforces Ashley's mission and core values
  • Performs other duties on an as-needed basis
  • Reinforces Ashley's commitment to diversity, equity and inclusion
  • Protects the privacy of our patient's protected health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations

Desired Knowledge/Skills/Abilities:

  • High School diploma or GED required; College degree preferred
  • Valid driver's license required
  • CPR/BLS certification required
  • 1 year experience as a PSA required; 2-3 years' experience preferred
  • Demonstrates leadership qualities within the department through knowledge of the program, resource-brokering, mentorship of new employees, and critical thinking skills
  • Prior experience working in SUD or behavioral health setting required
  • Recovery Coach Academy (CCAR) certification required
  • CPRS certification preferred
  • CPI (Crisis Prevention Intervention) certification or equivalent required
  • Maintains calm within the patient community during any emergency or drill
  • Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)
  • Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness
  • Sets clear boundaries with patients
  • Speaks and acts in an ethical manner
  • Excellent customer service skills
  • Knowledge of SUD treatment language and documentation expectations

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