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Patient Support Associate Jobs in Edgewood, MD (NOW HIRING)

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Patient Support Associate information

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$13

$24

$66

How much do patient support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for patient support associate in Edgewood, MD is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.41 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Edgewood, MD? The most popular types of Patient Support jobs in Edgewood, MD are:
What job categories do people searching Patient Support Associate jobs in Edgewood, MD look for? The top searched job categories for Patient Support Associate jobs in Edgewood, MD are:
What cities near Edgewood, MD are hiring for Patient Support Associate jobs? Cities near Edgewood, MD with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Edgewood, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,731 per year, or $24.9 per hour.

Patient Support Associate - Several Shifts Available

Ashley Addiction Treatment

Havre De Grace, MD • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Patient Support Associate

We are seeking a Patient Support Associate to join our Patient and Community Support Services (PCSS) team at Ashley's Inpatient Campus in Havre de Grace, MD. We're looking for a strategic, forward-thinking individual who can blend compassionate people-skills with purpose-driven passion.

If you're a patient-focused, compassionate, and driven professional who's as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference.

At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person —not just the disease—Ashley continues to live its mission:

"To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality."

Why You'll Love Working Here

At Ashley, we take care of our people as passionately as we take care of our patients. You'll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth:

  • PTO: Generous PTO policy.
  • Paid Holidays: Up to seven annually, based on hire date.
  • Medical, Dental, & Vision Insurance: Starting the first of the month after hire.
  • Generous HRA contribution with medical plan enrollment.
  • 401(k) with Company Match: $1-for-$1 match up to 6%.
  • FSA Eligibility for pre-tax savings.
  • Company-Paid Life Insurance and Short & Long-Term Disability.
  • Buy-Up Life Insurance with spouse/child coverage options.
  • Tuition Reimbursement: Up to $5,250 annually after one year.
  • Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.
  • Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart.
  • Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP).
  • Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.

Your Impact

As our Patient Support Associate, here's what you can expect:

  • Takes accurate attendance and tracks patient participation at scheduled activities.
  • Is familiar with patient schedules for all programs.
  • Knows the campus layout, including rooms, offices, and amenities.
  • Performs scheduled rounds of the campus.
  • Documents patient lateness and absences as required.
  • Safely searches new patient luggage using proper protocols and PPE.
  • Follows "Items to be Held" policy and maintains confiscated items accurately.
  • Inputs/searches items in Personal Effects Form and labels items properly.
  • Provides tours and orientation for new admissions.
  • Reviews and answers questions about the Patient Handbook.
  • Effectively addresses behavioral issues, documenting concerns in shift reports.
  • Communicates important psychiatric and behavioral information to care teams.
  • Facilitates and documents clinical groups and interventions as needed.
  • Assists with AV equipment, documentation, and strategic department meetings.
  • Participates in Crisis Prevention and clinical training sessions.
  • Maintains safety, security procedures, and supports in emergency drills.
  • Operates golf carts for patient transport and practices proper radio etiquette.
  • Follows standard operating procedures and department policies.
  • Participates in interdisciplinary team functions and ongoing education for clinical roles.

What You Bring

  • High School diploma or GED required; Associates or Bachelor's Degree in Human Services preferred.
  • A valid driver's license with clean driving record required
  • CPR/BLS certification required
  • Prior experience working in SUD or behavioral health setting strongly preferred
  • Recovery Coach and/or CPRS certification preferred
  • Crisis Intervention/de-escalation training/experience preferred
  • Ability to maintain calm within the patient community during any emergency or drill
  • Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)
  • Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness
  • Ability to sets clear boundaries with patients
  • Speaks and acts in an ethical manner
  • Excellent customer service skills
  • Knowledge of SUD treatment language and documentation expectations

Our Commitment

Every team member at Ashley:

  • Model and reinforce our mission, values, and culture of excellence.
  • Protects patient privacy and upholds HIPAA compliance.
  • Champions diversity, equity, and inclusion in all we do.
  • Contributes with compassion, professionalism, and a shared sense of purpose.

Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer #ZR

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