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Patient Service Representative Trainer Jobs in Michigan

ZOLL LifeVest

Patient Service Representative

Marquette, MI · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest ... Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paidby ...

New

ZOLL LifeVest

Patient Service Representative

Marquette, MI · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest ... Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ...

New

ZOLL LifeVest

Patient Service Representative

Rochester, MI · On-site

$16 - $20.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

MI · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Petoskey, MI · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

Trinity Health

Patient Service Rep

Ann Arbor, MI · On-site

$17 - $21.75/hr

Patient Service Representative Supporting Warde Lab Shifts will vary. Primarily will be 10am-6:30pm. Could be as late as 3:30pm to midnight for some shifts. Patient Service Rep Location: Trinity ...

Trinity Health

Patient Service Rep

Ann Arbor, MI · On-site

$17 - $21.75/hr

Patient Service Rep Location: Trinity Health Ann Arbor, Warde Medical Lab Status: Part Time 20 ... Our dedication to diversity includes a unified workforce (through training and education ...

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Patient Service Representative Trainer information

What is a patient service representative trainer?

A Patient Service Representative Trainer is a professional who is responsible for educating and mentoring new and existing patient service representatives within a healthcare setting. This role involves developing training materials, conducting instructional sessions, and ensuring that staff understand best practices for patient communication, data entry, scheduling, and office procedures. The trainer also evaluates the performance of trainees, provides feedback, and may update training programs to keep up with changes in healthcare regulations or technology. Their work is essential for maintaining high standards of patient service and ensuring efficient front-office operations.

What does a patient service representative trainer do?

A Patient Service Representative Trainer plays a key role in onboarding and mentoring new hires by providing structured training on clinic policies, electronic health record systems, patient communication, and compliance protocols. They often use a combination of classroom instruction, hands-on demonstrations, and ongoing feedback to ensure trainees are confident and proficient in their roles. This position also helps identify skill gaps and tailors training sessions to address specific needs, which fosters a supportive learning environment and promotes continuous professional growth within the team.

What are the key skills and qualifications needed to thrive as a patient service representative trainer?

To thrive as a Patient Service Representative Trainer, you need expertise in healthcare administration, patient service protocols, and training methodologies, often supported by experience as a Patient Service Representative and a background in healthcare or adult education. Familiarity with electronic health records (EHR) systems, scheduling software, and learning management systems is typically required. Strong communication, leadership, and mentoring skills help you effectively train and support staff. These abilities are essential for ensuring consistent, high-quality patient interactions and maintaining efficient front-office operations.

What is the difference between Patient Service Representative Trainer vs Patient Service Representative?

AspectPatient Service Representative TrainerPatient Service Representative
CredentialsHigh school diploma or equivalent; experience in training or healthcare customer serviceHigh school diploma or equivalent; customer service skills
Work EnvironmentTraining sessions, healthcare facilities, officesHealthcare offices, hospitals, clinics
Employer UsageHospitals, clinics, healthcare organizations that provide staff trainingHealthcare providers, hospitals, clinics, insurance companies
Primary FocusTraining and developing Patient Service RepresentativesAssisting patients, scheduling, billing, and customer service

The main difference is that a Patient Service Representative Trainer focuses on training and mentoring Patient Service Representatives, while a Patient Service Representative handles direct patient interactions and administrative tasks. The trainer role emphasizes education and skill development, whereas the representative role centers on patient support and service delivery.

How to become a patient service representative trainer?

To become a patient service representative trainer, individuals typically need experience as a patient service representative or in healthcare customer service, along with strong communication and training skills. Earning relevant certifications, such as healthcare customer service or medical office administration, can enhance qualifications. On-the-job training or formal training programs may be required to develop training techniques and healthcare industry knowledge.

What cities in Michigan are hiring for Patient Service Representative Trainer jobs?

Cities in Michigan with the most Patient Service Representative Trainer job openings:

Patient Service Representative Trainer jobs near you
Infographic showing various Patient Service Representative Trainer job openings in Michigan as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution.

Patient Service Representative

Jackson, MI

US Staffing Agency
11 - 50 employees
Learn more about US Staffing Agencyexternal

$15/hr

Full-time

Re-posted 26 days ago

Job description

Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team!

1st Shift: 8:00 AM – 5:00 PM | Monday – Friday  

Starting wage is $15/hour 

Full-time, temporary to permanent positions in Jackson, MI.

Essential Duties for the Patient Service Representative: 

  • Greets patients in a welcoming professional manner, utilizing excellent customer service skills at all times.
  • Data entry
  • Distributes forms to patients with necessary explanation and collects forms from patients ensuring proper completion.
  • Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end-of-day process to balance the electronic cash drawer.
  • Maintains cash box during each shift to ensure all cash-box money is accounted for.
  • Schedules patient appointments.
  • Schedules any STAT tests ordered by the provider.
  • Consistently and accurately utilizes department scheduling guidelines.
  • Complete daily model of care steps (i.e. robust reminder calls, raking the schedule, etc.).
  • Participates in patient outreach.
  • Other activities that assist with the coordination of patient care, i.e. verbal review of patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests.
  • Conforms with and abides by all regulations, policies, work practices, and instructions.
  • Provides administrative support to clinical staff.


Requirements for the Patient Service Representative:

  • Minimum of High School Diploma
  • Previous medical office experience preferred
  • Knowledge of medical insurance rules preferred
  • Experience using an electronic medical record preferred
  • Ability to work effectively and independently within their work area, staying on task.
  • Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees.
  • Routine testing/training on various job-related skills and competencies.
  • Excellent communication skills, both written and verbal.
  • Ability to communicate in a friendly, helpful manner with all patients and co-workers.
  • Excellent computer skills.
  • Pushing patients in wheelchairs.

Apply now or call us at (517) 787-6150 for more information!