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Patient Relations Department Jobs (NOW HIRING)

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Patient Relations Specialist

Seattle, WA

The Patient Relations Specialist is responsible for triaging patient/caregiver feedback (including ... departments. * Supports clinical staff and providers in responding to patient concerns in the ...

Network Temp Inc

Patient Relations Representative

Bronx, NY · On-site

$16.25 - $20.75/hr

Job Type Contract, Temporary Description A patient relations representative acts as a liaison ... Relaying patient concerns to appropriate healthcare providers, staff members, and department heads ...

Uasys

Patient Relations Representative

Little Rock, AR

$14.75 - $19.25/hr

Department: ICE | CORE PA Float Department's Website: Summary of Job Duties: The Smart Care Patient Relations Representative coordinates and enhances access to care for UAMS employees ensuring ...

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Patient Relations Department information

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$11K

$62.2K

$94K

How much do patient relations department jobs pay per year?

As of Jun 16, 2026, the average yearly pay for patient relations department in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the role of patient relations?

The patient relations department is responsible for ensuring positive interactions between patients and healthcare providers, addressing patient concerns, and improving overall patient satisfaction. Staff in this role often communicate with patients, resolve issues, and may use tools like patient feedback surveys to enhance service quality.

What jobs pay 2000 a day?

In the Patient Relations Department, high-paying roles such as patient relations directors or healthcare executives can sometimes earn around $2,000 per day, especially with extensive experience or in large healthcare organizations. These positions often require strong communication skills, healthcare knowledge, and leadership experience, and may involve overseeing patient services or managing departmental operations.

What are the key skills and qualifications needed to thrive in the Patient Relations Department, and why are they important?

To excel in the Patient Relations Department, strong interpersonal communication, conflict resolution, and problem-solving skills are essential, often supported by a background in healthcare administration or customer service. Familiarity with hospital information systems, complaint management software, and patient feedback tools is typically required. Empathy, active listening, and cultural sensitivity are crucial soft skills for building trust and ensuring positive patient experiences. These abilities are vital to effectively address patient concerns, enhance satisfaction, and promote a supportive healthcare environment.

What qualifications do you need to be a patient advocate?

Patient advocates typically need a high school diploma or equivalent, with many roles preferring a bachelor's degree in healthcare, social work, or related fields. Strong communication, interpersonal skills, and knowledge of healthcare systems are essential, and certifications such as Certified Patient Advocate (CPA) can enhance job prospects.

What are some typical challenges faced by professionals in the Patient Relations Department and how are they addressed?

Professionals in the Patient Relations Department often encounter challenges such as managing complaints, addressing sensitive patient concerns, and balancing the expectations of patients, families, and healthcare staff. These challenges require strong communication, empathy, and problem-solving skills. To address them, team members typically follow structured protocols for complaint resolution, collaborate closely with clinical teams, and receive ongoing training in conflict resolution and cultural competence. Regular interdisciplinary meetings also help ensure concerns are addressed promptly and improve overall patient satisfaction.

What is the Patient Relations Department?

The Patient Relations Department is a specialized team within a hospital or healthcare organization that serves as a liaison between patients, their families, and medical staff. Their primary role is to address patient concerns, provide information about hospital services, and ensure that patients have a positive experience during their stay. They handle complaints, resolve conflicts, and help facilitate communication to improve patient satisfaction. The department also often manages feedback and assists with navigating hospital policies and procedures.

What qualifications do you need to be a patient service representative?

A patient service representative typically needs a high school diploma or equivalent, strong communication and customer service skills, and experience with medical office software or electronic health records. Some positions may require certification or training in healthcare administration or medical billing.
What states have the most Patient Relations Department jobs? States with the most job openings for Patient Relations Department jobs include:
Patient Relations Department jobs near you

Patient Relations Specialist

Fred Hutchinson Cancer Center

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Overview
Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.
The Patient Relations Specialist is responsible for triaging patient/caregiver feedback (including inquiries, compliments, suggestions, complaints, and grievances), with some issues being highly emotional, requiring de-escalation and/or immediate investigation and response. This role collaborates with clinical and non-clinical teams, medical providers, and managers to review feedback, identify resolutions, develop action plans, and draft formal responses to patients/caregivers. As part of the Office of Patient Experience, the Patient Relations program is intended to serve an ombudsman role while providing optimal customer service to patients, caregiverss, staff and providers at Fred Hutch.
For your application to this position, a cover letter is required that includes a mission statement, explaining how your life experience has led to a passion for de-escalation and managing ambiguous situations, and how the mission of Fred Hutch is aligned with your work.
Responsibilities
  • Interacts with patients/caregivers via telephone, in writing, and in person/virtually.
  • Triages, identifies, and resolves patient/caregiver complaints and grievances, while meeting regulatory requirements and time frames.
  • Appropriately documents patient and caregiver feedback in the incident management database; generates reports as needed.
  • De-escalates highly emotional and/or challenging situations.
  • Empathetically and tactfully reviews patient/caregiver feedback with staff, managers, and providers; accurately analyzes/interprets information found during review(s) to resolve patient/caregiver concerns.
  • Evaluates staff actions related to patient/caregiver feedback and identifies when additional training/support is appropriate; collaborates with and advises staff, management, and providers at all levels and across departments.
  • Supports clinical staff and providers in responding to patient concerns in the moment.
  • Identifies, monitors, and analyzes trends in patient/caregiver feedback; partners with Clinical Risk Management to promptly identify and evaluate liability exposures (potential and actual) along with appropriate mitigation; collaborates with other members of the Office of Patient Experience team to develop goals and recommendations related to patient experience.
  • Efficiently sets priorities and focuses on important tasks, while appropriately managing interruptions.
  • Develops and delivers patient relations-related education, outreach and reports to clinical and non-clinical staff and provider groups.

Qualifications
Required:
  • Bachelor's degree in communication, a health care discipline, or complimentary field of study; or equivalent combination of education and work experience.
  • Two years complaint management experience, preferably in a health care setting.
  • Proven ability to work effectively and collaboratively with interdisciplinary teams; ability to successfully find common ground when working with groups and/or individuals with diverse perspectives.
  • Effectively use written and oral communication skills - this includes crafting empathetic and clear responses to patients/caregivers and clinical/non-clinical staff, mediating with clinical/non-clinical staff and/or patients/caregivers (in person and virtually), and presenting to all levels of the organization.
  • Demonstrated ability to react calmly and quickly build rapport during challenging/escalated situations; ability to maintain professional boundaries.
  • Knowledgeable in developmentally appropriate de-escalation strategies/anxiety-reducing techniques.
  • Accurately identify important issues and the underlying cause(s); effectively make decisions and act without having complete information; comfortably handle uncertainty and cope positively with stress.
  • Empathetic and active listener with exceptional customer care skills; ability to anticipate/weigh organizational needs and the needs of patients and caregivers to identify appropriate resolutions.
  • Ability to think critically and creatively; effectively weigh organizational needs and the needs of patients and caregivers to identify appropriate resolutions.
  • Attentive to details; ability to memorize, recall and research answers quickly.
  • Ability to use a mouse, proficient in basic computer technology and programs, and use email in a business setting.

Preferred:
  • Masters' degree
  • Health care experience, including familiarity with medical terminology (oncology terminology a bonus).
  • Understanding of health literacy principles and plain language in health care.
  • Familiarity with an electronic medical record system.
  • Complaint management in a health care setting.

The hourly pay range for this position is from $31.83 to $47.73 and pay offered will be based on experience and qualifications.
Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.
Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).
Additional Information
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.

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