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Patient Relations Department Jobs (NOW HIRING)

Stamford Health

Sr. Patient Relations Partner

Stamford, CT · On-site

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will perform data analysis and produce patient experience and complaints and grievance reports for department leaders and their peers. The Sr. Patient Relations ...

Stamford Health

Sr. Patient Relations Partner

Stamford, CT · On-site

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will perform data analysis and produce patient experience and complaints and grievance reports for department leaders and their peers. The Sr. Patient Relations ...

Network Temp Inc

Patient Relations Representative

Bronx, NY

$16.25 - $20.75/hr

Patient Relations Representative A patient relations representative acts as a liaison between ... Relaying patient concerns to appropriate healthcare providers, staff members, and department heads ...

UF Health

Patient Relations Representative

Jacksonville, FL · On-site

$14 - $18/hr

Patient Relations Representatives are responsible for facilitating a welcoming and supportive ... Proactively facilitates communication and problem resolution between staff, other departments as ...

Moffitt Cancer Center

Patient Relations Rep

Tampa, FL

$14 - $18.25/hr

Performs other duties as directed by the manager of the department. Responsibilities: * Provides ... a Patient Relations Advocate. Credentials and Qualifications: * High School Diploma/GED. * Two ...

University of Rochester

$63K - $95K/yr

Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500107 Patient Experience Ofc ... Provides professional attention to the relations between patients/patient families and hospital ...

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Patient Relations Department information

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$11K

$62.2K

$94K

How much do patient relations department jobs pay per year?

As of Jun 16, 2026, the average yearly pay for patient relations department in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the role of patient relations?

The patient relations department is responsible for ensuring positive interactions between patients and healthcare providers, addressing patient concerns, and improving overall patient satisfaction. Staff in this role often communicate with patients, resolve issues, and may use tools like patient feedback surveys to enhance service quality.

What jobs pay 2000 a day?

In the Patient Relations Department, high-paying roles such as patient relations directors or healthcare executives can sometimes earn around $2,000 per day, especially with extensive experience or in large healthcare organizations. These positions often require strong communication skills, healthcare knowledge, and leadership experience, and may involve overseeing patient services or managing departmental operations.

What are the key skills and qualifications needed to thrive in the Patient Relations Department, and why are they important?

To excel in the Patient Relations Department, strong interpersonal communication, conflict resolution, and problem-solving skills are essential, often supported by a background in healthcare administration or customer service. Familiarity with hospital information systems, complaint management software, and patient feedback tools is typically required. Empathy, active listening, and cultural sensitivity are crucial soft skills for building trust and ensuring positive patient experiences. These abilities are vital to effectively address patient concerns, enhance satisfaction, and promote a supportive healthcare environment.

What qualifications do you need to be a patient advocate?

Patient advocates typically need a high school diploma or equivalent, with many roles preferring a bachelor's degree in healthcare, social work, or related fields. Strong communication, interpersonal skills, and knowledge of healthcare systems are essential, and certifications such as Certified Patient Advocate (CPA) can enhance job prospects.

What are some typical challenges faced by professionals in the Patient Relations Department and how are they addressed?

Professionals in the Patient Relations Department often encounter challenges such as managing complaints, addressing sensitive patient concerns, and balancing the expectations of patients, families, and healthcare staff. These challenges require strong communication, empathy, and problem-solving skills. To address them, team members typically follow structured protocols for complaint resolution, collaborate closely with clinical teams, and receive ongoing training in conflict resolution and cultural competence. Regular interdisciplinary meetings also help ensure concerns are addressed promptly and improve overall patient satisfaction.

What is the Patient Relations Department?

The Patient Relations Department is a specialized team within a hospital or healthcare organization that serves as a liaison between patients, their families, and medical staff. Their primary role is to address patient concerns, provide information about hospital services, and ensure that patients have a positive experience during their stay. They handle complaints, resolve conflicts, and help facilitate communication to improve patient satisfaction. The department also often manages feedback and assists with navigating hospital policies and procedures.

What qualifications do you need to be a patient service representative?

A patient service representative typically needs a high school diploma or equivalent, strong communication and customer service skills, and experience with medical office software or electronic health records. Some positions may require certification or training in healthcare administration or medical billing.
What states have the most Patient Relations Department jobs? States with the most job openings for Patient Relations Department jobs include:
Patient Relations Department jobs near you

Patient Relations Specialist

EyeCare Associates of East Texas

Tyler, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Title: Patient Relations Specialist
Company: Eyecare Associates of East Texas
Location: Tyler, TX
**Previous call center experience preferred, but not required**
Perks:
  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off and Paid Holidays
  • Paid Maternity Leave
  • Optical Education Reimbursement
  • Competitive Base Pay

Hours:
  • Full Time
    • Our offices are open from Monday-Friday 7am-8pm.
    • Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.

Requirements:
  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow

The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.
Essential Duties and Responsibilities
  • Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
  • Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.
  • Verify and accurately capture patient demographics, insurance, and appropriate medical information.
  • Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient's health concerns according to the department's urgency.
  • Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously.
  • Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.
  • Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship.
  • Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
  • Create patient charts by entering required information into electronic databases and maintain accurate records.
  • Relay information to relevant clinic (team) members through the appropriate messaging systems
  • Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner.
  • Maintain compliance with HIPAA rules and regulations.
  • Follows a well-established process to solve routine problems where solutions are clearly prescribed.
  • Work cooperatively with the Patient Relations, Referrals, and Clinic Teams to accomplish the goals of the departments.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Performs other duties that may be necessary or in the best interest of the organization.

Education and/or Experience
  • High school diploma or general education degree (GED) equivalent required
  • One year of related experience and/or training; or equivalent combination of education and experience preferred
  • Favorable result on background check required
  • Must be able to provide proof of identity and right to work in the United States
  • Previous medical office experience preferred.
  • Previous call center experience preferred.
  • Previous ophthalmic experience strongly preferred.

Other Skills and Abilities
  • Professional in appearance and actions
  • Logical and Critical thinking skills
  • Customer-focused with excellent written, listening and verbal communication skills
  • Enjoys learning new technologies and systems
  • Detail oriented, professional attitude, reliable
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Management and organizational skills to support the leadership of this function
  • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
  • Interpersonal skills to support customer service, functional, and team mate support need
  • Able to communicate effectively in English, both verbally and in writing
  • Ability for basic to intermediate problem solving, including mathematics
  • Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook
  • Specialty knowledge of systems relating to job function
  • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Ability to interact with all levels of employees in a courteous, professional manner at all times

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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