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Patient Financial Associate Jobs in Boston, MA (NOW HIRING)

CleanSlate

Medical Receptionist

Tewksbury, MA · On-site

$20 - $22/hr

Handle prior authorizations and explain patient financial responsibilities * Distribute, verify ... Associate degree preferred * 1+ year of experience in a fast-paced medical office required

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Patient Financial Associate information

See Boston, MA salary details

$15

$34

$73

How much do patient financial associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for patient financial associate in Boston, MA is $34.72, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $37.36 per hour, depending on experience, location, and employer.

Is healthcare finance a good career?

A career as a Patient Financial Associate involves managing patient billing, insurance claims, and financial counseling, requiring strong communication and attention to detail. Healthcare finance roles are generally stable with opportunities for advancement and often require familiarity with billing software and healthcare regulations. It can be a rewarding career for those interested in healthcare administration and financial management.

What is the difference between Patient Financial Associate vs Medical Billing Specialist?

AspectPatient Financial AssociateMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesPatient account management, insurance verification, billing assistanceProcessing claims, coding, submitting bills to insurers
OverlapYes, both handle billing and insurance processesYes, both involve billing and insurance claims

The Patient Financial Associate and Medical Billing Specialist roles share responsibilities related to billing and insurance. However, the Patient Financial Associate focuses more on patient interactions, account management, and financial counseling, while the Medical Billing Specialist primarily handles claim processing and coding. Both roles are essential in healthcare revenue cycle management and often work closely within healthcare settings.

What are some typical challenges patient financial associates face when helping patients understand their insurance coverage and billing statements?

Patient Financial Associates often encounter challenges when explaining complex insurance policies and billing details to patients who may be unfamiliar or overwhelmed by healthcare terminology. Navigating discrepancies between insurance claims and actual coverage, addressing denied claims, and clarifying patient responsibilities for out-of-pocket costs require strong communication and problem-solving skills. It's common to work closely with both patients and insurance representatives to resolve issues and ensure accurate billing, all while maintaining empathy and professionalism. Effective Associates develop strategies to simplify information and provide reassurance throughout the process.

What are the key skills and qualifications needed to thrive as a patient financial associate, and why are they important?

To thrive as a Patient Financial Associate, you need a solid understanding of medical billing, insurance processes, and healthcare finance, often supported by a relevant associate degree or equivalent experience. Familiarity with hospital information systems, billing software, and coding systems like ICD-10 and CPT is typically required. Strong attention to detail, problem-solving skills, and effective communication are vital soft skills for this role. These competencies ensure accurate billing, prompt reimbursement, and positive patient interactions, which are critical for the financial health of healthcare organizations.

What does a patient financial associate do?

A Patient Financial Associate is responsible for helping patients navigate the financial aspects of their healthcare. They assist with billing, insurance verification, payment processing, and answering questions about charges or coverage. Their goal is to ensure patients understand their financial responsibilities and help resolve any billing issues. Patient Financial Associates often work closely with both patients and insurance companies to facilitate smooth payment processes.
What are the most commonly searched types of Patient Financial jobs in Boston, MA? The most popular types of Patient Financial jobs in Boston, MA are:
Patient Financial Associate jobs near you

Patient Access Associate

Cambridge Health Alliance

Everett, MA • On-site

$18.36 - $30.57/hr

Part-time

Re-posted 5 days ago

Cambridge Health Alliance rating

8.7

Company rating: 8.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Location: CHA Everett Hospital
Category: Clerical and Administrative Support
Department: Hospital Registration Everett
Job Type: PT Less Than 20 HPW
Union Name: SEIU 1199
Work Schedule: Day / Evening
Length Of Shift(s) In Hours: 8
Shift Details: Every other weekend (Saturday & Sunday) 5pm to 1:30am
Hours/Week: 8
Weekend Requirements: Yes
Holiday Requirements: Yes
On Call Requirements: No
The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA's standards of quality, professionalism, and customer satisfaction.
Summary: The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.
Qualifications:
  • High School Diploma required, Associate Degree preferred.
  • Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred.
  • Two years of customer service experience required.
  • Medical terminology, familiarity with third party plans, medical billing and collection required.
  • Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)
  • Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

What Cambridge Health Alliance employees say

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About Cambridge Health Alliance

Sourced by ZipRecruiter

Cambridge Health Alliance (CHA) is a renowned healthcare organization located in Cambridge, Massachusetts, United States. The entity operates in the healthcare and wellness sector serving the greater Boston area. Publicly established in 1996 through the merger of Cambridge and Somerville hospitals, the CHA provides a broad spectrum of clinical services ranging from primary care to specialty services. True to its commitment to the communities it serves, the CHA's mission involves providing high-quality care, respectful of every individual's needs, irrespective of their background or financial status.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Cambridge, MA, US

Year founded

1996

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