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Patient Communication Rep Jobs in Georgia (NOW HIRING)

Ortho Atlanta

Patient Services Representative

Macon, GA · On-site

$16.75 - $21.25/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

OrthoAtlanta

Patient Services Representative

Macon, GA · On-site

$16.75 - $21.25/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

Ortho Atlanta

Patient Services Representative

Augusta, GA · On-site

$16.50 - $21/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

OrthoAtlanta

Patient Services Representative

Augusta, GA · On-site

$16.50 - $21/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

OrthoAtlanta

Patient Services Representative

Duluth, GA · On-site

$16 - $20.50/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

OrthoAtlanta

Patient Service Representative

Fayetteville, GA · On-site

$16 - $20.50/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

Ortho Atlanta

Patient Services Representative

Newnan, GA · On-site

$15.75 - $20/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

OrthoAtlanta

Patient Services Representative

Newnan, GA · On-site

$15.75 - $20/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

Ortho Atlanta

Patient Services Representative

Stockbridge, GA · On-site

$15 - $19/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

Ortho Atlanta

Patient Services Representative

Duluth, GA · On-site

$16 - $20.50/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

Ortho Atlanta

Patient Service Representative

Fayetteville, GA · On-site

$15.25 - $19.50/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

OrthoAtlanta

Patient Services Representative

Mcdonough, GA · On-site

$16 - $20.25/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

Ortho Atlanta

Patient Services Representative

Mcdonough, GA · On-site

$16 - $20.25/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

OrthoAtlanta

Patient Services Representative

Stockbridge, GA · On-site

$15 - $19/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

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Patient Communication Rep information

How do you become a patient communication representative?

To become a patient communication representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records or communication tools is often preferred.

What cities in Georgia are hiring for Patient Communication Rep jobs?

Cities in Georgia with the most Patient Communication Rep job openings:

Patient Communications Representative

Marietta, GA • On-site

Tenet Health
Health Care and Social Assistance • 10K+ employees
Learn more about Tenet Healthexternal

Full-time

Re-posted 4 days ago

Tenet Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 358 frontline employees who took The Breakroom Quiz

Job description


The person in this role performs as representative of Practice in Patient Communication Center and assists patients with scheduling, inquiries, or any other related items. In addition, the person in this role provides internal customer service in insuring phone calls is properly and promptly routed.
Responsibilities
  • Provide a remarkable Patient Experience by consistently using customer service skills to provide positive interpersonal interactions with patients over the phone and by insuring minimal error rates in working with patient
  • Efficiently schedule Patients at locations within Marietta Eye Clinic within departmental guidelines and expectations
  • Responsible for accurate new appointment scheduling, rescheduling, canceling, confirming classifications with minimal error rates as defined within departmental guidelines and expectations
  • Effectively route incoming calls within Marietta Eye Clinic with minimal error rates as defined within departmental guidelines and expectations
  • Provide accurate information regarding appointment scheduling, canceling, rescheduling, and confirming.
  • Follow up with Patients in a timely manner as outlined within departmental guidelines and expectations in relation to inquiries, referrals, and voicemail messages.
  • Monitor appointment queue and prioritize tasks in support of scheduling goals
  • Educate patients on secure patient portal services and policies in accurate manner.
  • Project a sincere, enthusiastic and courteous image at all times over the phone.
  • Maintain patient confidentiality at all times.
  • Must be able to handle team conflict in a professional manner as outlined in the company policies and procedures.
  • Communicates patient related problems to management within a reasonable amount of time.
  • Document messages and create tasks for Triage/Technician-On-Call. (TOC), when needed.
  • Contact physician or technician to obtain approval for "work-in" or "schedule override" appointments as needed.
  • Add patient demographics and insurance information to the practice management system. Information includes but is not limited to, name, address, insurance, email, telephone numbers, primary and referring physician with minimal error rate.
  • Advise patient of any special instructions and directions to clinic.
  • Must demonstrate proficiency in using current practice management system for registration, check out, medical record request, insurance matrix utilization, chart note documentation, TOC documentation.
  • Maintains a clean and uncluttered appearance of the reception and front office area.
  • Adheres to office policies outlined in the Employee Handbook.
  • Responsible for reviewing emails daily and changing protocol as directed in email and other electronic communication.
  • Follows assigned work schedule and hours
  • Participates in staff development through morning huddles, staff meetings, continuing education courses, assisting other team members as needed, evaluations and constructive daily problem solving and conflict resolution.
  • Perform other related duties as assigned.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Qualifications
Education:
Required: High school diploma or equivalent
Experience:
Preferred: Prior call center experience. 1 year of experience in patient registration or related areas in a medical group practice and 2 years of experience in a healthcare setting.

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