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Patient Check In Jobs in Durham, NC (NOW HIRING)

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How much do patient check in jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for patient check in in Durham, NC is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $19.52 per hour, depending on experience, location, and employer.

What cities near Durham, NC are hiring for Patient Check In jobs?

Cities near Durham, NC with the most Patient Check In job openings:

Patient Check In jobs near you
Infographic showing various Patient Check In job openings in Durham, NC as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 17% Part Time, and 7% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $38,833 per year, or $18.7 per hour.

Patient Service Associate - Psychiatry Lakeview

Durham, NC • On-site

Duke University
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about Duke Universityexternal

$15.50 - $19.50/hr

Other

Posted 8 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
PSA - Patient Service Associate
Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. This position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.
Work Performed

  • Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
  • Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
  • File history sheets, ancillary reports, and all other required patient record documentation.
  • Return medical records.
  • Attach HIPPA/Medicare documents to the encounter forms.
  • Check-in patient upon arrival in the practice.
  • Identify correct patient information in Maestro Care. Verify patient demographic data.
  • Edit Maestro Care as needed.
  • Accurately identify the appropriate account for patient visits.
  • Present and educate patients on required forms and obtain signatures as required by policy and procedure.
  • Completes all Maestro Care check-in files and manages all appropriate alerts.
  • Collect and post co-payments and balances on accounts due.
  • Imprint all patient-specific chart documents and requisition/transmittal documents.
  • Copy, file and distribute insurance cards as indicated by procedure.
  • Coordinate all labs/ procedures as requested.
  • Maintain private physician office charts.
  • Prepare encounter forms.
  • Investigate and account for missing encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.
  • Batches encounter forms or charge posting in Maestro Care.
  • Schedule tests and procedures.
  • Complete and distribute ancillary service requisitions.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Determine the amount of cash to be collected based on the insurance plan.
  • Check- outpatients.
  • Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests and procedures.
  • Answer telephone, take and deliver messages to physicians, nurses, and others.
  • Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards
Knowledge, Skills, and Abilities
  • Strong verbal and written communication.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Experience
Minimum of one year of work experience in directly communicating and activities. Providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks
Degrees, Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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